John Eagle Acura, Houston TX

Omar was very very helpful, polite, and knowledgeable. He made it work to get some fluids changed even though I drove in from out of town late.

I always appreciate the quality service that I get from John Eagle Acura. Eric does a fantastic job of keeping me informed and making sure that I get a loaner when I need it and a short wait for regular maintenance

Timely, Kind, courteous, informative, and supportive. Thank you Omar I will be calling you soon to make an appointment for the other services I was informed of.

Kevin Hardy did an excellent job of resolving all my issues, even the sunroof popping nose is gone.

Thanks, Kevin

Took dealer 4 attempts dropping off the vehicles to rectify the recall by following the Acura bulletin guideline, the service advisor Eric V was great at keeping communication and able provide loaner on the last service.

Great service advisor, Eric Young. Very thorough in his work & provides great insights regarding auto service work.

Roy did a great job communicating with me along the way, the cost of my service and worked me with to get everything completed. I had to go back a few weeks later and I needed a loaner. Kevin was able to take care of me so I could get to my destination timely. Thank you gentlemen for your service!

The service advisor, Eric was very helpful and kept me updated on the process of the repair to my car. I appreciated this and he was very nice and friendly.

I don’t live close to this dealership and only come here for the great customer service I received since the day I purchased my vehicle. Eric ALWAYS provides top notch customer service when bring my vehicle in for service.

This isn’t against Eric, but last time I was in my windshield was cracked during servicing, and they replaced it. Sad part was when the technician removed my old windshield somehow a rose I had on my dash was lost. This rose was from moms casket that I had been driving with for over a year. Sentimental value of it cannot be replaced.

We are an Acura family and have been returning to John Eagle Acura for many years for new vehicles and service. We are always treated with professionalism and respect. We will continue our relationship with Acura going forward.

Great group of individuals at this Acura dealership… if you’re looking to purchase or lease… ask for Elijah and he’ll take care of you, along with Charles in Finance. I also use their service Dept to keep my car’s longevity… ask for either Eric or Kevin and if they’re not available, ask for Omar… three very personable guys that will help with the service of your car.

Truly outstanding from reception to sales to sales managers to finance to service to general manager. A culture of excellence and courtesy pervades John Eagle Acura. A mistake was made when I went to pick up the car that I had purchased. Since the general manager hadn't signed off on the deal, my car was inadvertently sold. There was no similarly equipped car in blue in Texas nor in the adjoining states. Eagle took responsibility, ordered another car, and reduced the price because of the inconvenience. My salesperson, Jessica was over the top helpful, informative, and courteous. Her boss, Charles was outstanding as well. Ding, the finance manager explained all available add ons and didn't argue with me when I didn't want a particular one. Eric Younger in service is courteous, honest, and is a careful listener. Ms. Cao, the GM has built a culture of honesty, courtesy, and fairness. Eagle is simply the best of the best! Thanks so much.

I've never really paid attention to the line item label as misc charge on the bill (around additional ~10% of the total charge for all services) until we had a disagreement on the amount of discount that's supposed to be discounted that was agreed upon at the time of write up before the work started. When I asked the rep what that was, he said it's shop fee. So what is the advertised price you have for the service? Does that not include all the "misc charges" already? ! What a shady and fraud advertisement. SCAM!

My service rep for this visit was Roy. I had a scary start then not start incident with my MDX on a morning I was getting ready to travel. It was a failed battery, but not knowing how that presented (I just thought the car would not start) I got online and made an appointment. When Roy called and told me what it was, I was relieved. Everyone I have worked with over the years is just great. I will buy another Acura because of the service department!

I have been going to John Eagle Acura for many years now. I am extremely pleased with the service. My tech is Eric Younger and he is very professional and takes care of every aspect of my car. This is my go-to

Best acura store in town. This is my third purchase, they make the whole process very smooth and fast. Definitely recommend this dealership.

I have been servicing my MDX with CD Larbi since I bought the car and he always provide excellent customer service.

Brought my car in for the first time to get serviced at this location and the staff was great. Very knowledgeable and informative as far as what services my vehicle will need in the near future along with pricing estimate.

Kevin Hardy helped me and he was wonderful to work with. I highly recommend him and John Eagle Acura for any car maintenance needs.