Journeys, Irving TX

I ordered 6 pairs of shoes for my girls. I received 1 pair. Customer service put me through the run around for weeks and then said they wouldn’t do anything. No refund or reshipment. Never shopping here again.

Tried to buy shoes for my son and they were on sale
Then it rang up regular price CALLED THE MANAGER AND COULDNT DO ANYTHING (went to grapevine mills mall the next day and the shoes my son wanted were on sale and I got them on sale there)

Girls up there are RUDE!
I said they should take the shoe off because it false advertisement.
Marisa and Samantha I think we’re there names
Gave me attitude
One said she would pay the difference but not in a kind way. Basically treating me like I’m broke.
In a rudeeeeee way.
It’s the principle! If it’s on sale it’s on sale?
Girls definitely need to work on there customer service skills because I’ve never been disrespected like that in my life.
Stop hiring high school girls with attitudes that are always on their phones and clearly don’t care.

Won’t ever set foot at this journeys again!

I think her name is bri she said she is the manager there she is amazing! Been everywhere looking for some gray crocs and she was able to save the last pair for me! Thank you

On March 29,2021 I went to Journeys in the Irving Mall with a picture of shoes I wanted to purchase for an out of town trip. I showed the picture to the sales rep in the store and she told me that they were out of that shoe in that particular size and walked back to the register and picked up her cell phone like I wasnt even still there but another sales rep that I talked to in the store offered to order the shoes online for me and helped me purchase what I wanted. One representatives customer service was bad but her colleague went above and beyond. Fast forward to 04/13/2021 I proceeded to go to Journeys to return a pair of shoes that did not arrive on time for my trip out of town. As I came upon the store an hour before closing all I could was the gate pulled down and the store was closed and I was puzzled with what was going on. I stood there a few moments and decided to call the number on my receipt as to maybe someone would answer with resolution. I called and noone answered. So I began to walk off and I saw two sales representatives coming from lunch raise the gate and go in so I stopped them and asked what was going on why were they closed an hour before the mall closed down. The sales representative went on to tell me that they closed early because they had inventory to stock and that I should just come back tomorrow and return my merchandise. I have never in my life heard of a customer being told to return the next day because the employees have to put up inventory. I was not in the best mood after this ordeal. An improvement has got to be put in place. This is definitely unacceptable. Very disappointing and frustrating.

I accidentally took my purchases from Famous Footwear and tried to return them here lol! I felt so stupid but the girl that helped me was so sweet about it and helpful. She even gave me amazing advice on where to buy shoes from next time! I ended up purchasing the shoes I originally wanted from Famous Footwear and will be returning my other ones to the correct store. I wish I got her name cause she was just so sweet. I’ll definitely be shopping here again!

Christina was super helpful, she went above and beyond. I called 5 other journey stores prior to calling the Irving locations. Not one of them offered to help me. This location didn’t have the shoes I was looking for either, but Christina went out of her way to locate them. Thank you Christine for having such exceptional customer service skills.