Kahlig Auto Group, San Antonio TX

This whole company is shady, They own Audi North Park in Selma Texas, and they love to mess up and then lie about things when their in the wrong, cant into much detail but lets just say be carful if they mess up they might try and have you arrested for stealing your own Car. I went to Kahlig's home base to address my issues as Audi was not, i would never do busniess with a company like this im appaulled as a consumer on how things were handled.and it has affected me financially and put major stress in my life for things they caused, Dont shop with These guys if you want a "stress free experiance" becuase mine was everything but.

My Lincoln MKC was scheduled for an oil change @9: 30 9/13/23
It is now 11: 17 & the service mgr Mike just informed me it will be another 45 minutes.
I was also told the only thing an appointment means is how many cars they can take in (so it means nothing for the consideration of your time. He said the service department was like a doctors appointment you have to wait).
I will admit today was like a root canal or a proctologist appointment. (therefore the “service mgr” was correct about the “service” department being like a doctors office.)
The time was bad enough but the waiting area is outside (remember Texas weather) with nats.
I’ve purchased 6 cars from this auto group (Lincoln & Jeep).
I don’t think the business is appreciated.

Made an appointment to have a factory-installed computer problem (car has less than 1600 miles). The appointment was set for 8/9/23 and was told it would be done in 1 - 2 hours. Idropped off the car and have been waiting more than 28 hours for a "1-2 hour" repair. The car was supposedly done 1 hour and 15 minutes ago, and I was told 3 times that somebody was on the way to pick me up; STILL WAITING. My next call will be to Mr. Kahlig.

Had an appointment for Recall Service work at 2: 30pm on Thursday. Made the appointment that Monday. They scheduled it for Thursday so they could get the part ordered. No fault of there own, GPS link from the Google search of North Park Lexus took me to a different location. Needless to say, I was 20 minutes late. They didn't even notice because they took long to finally check us in and then we sat in the service drive for another 30 minutes before they asked us to move forward to the end of the service drive when they finally said our service tech was on lunch after over 45 minutes of waiting. Cars came and went while we sat there. Finally someone came to check us in, and offered us the loaner car while they serviced our car. Loaner car was an older 2021 model with maintenance light on and BSM engine light. Cruise Control was inoperable. And it was almost empty on gas. Overall a terrible experience from a Lexus Dealership. Lexus of the Dominion was Amazing even if it was briefly because the GPS took us there first by accident. Then North Park Lexus called me Friday afternoon saying the airbag was not in stock and they have to order it and it should be in by Wednesday. Now I'll probably be in the loaner until Thursday. Ok, rant off! I Expect better from Lexus

Terrible service and experience with the General Manager of Subaru Dominion he promised a discount and in the final steps of the purchase he didn’t honor his promise and after I complain about it he was very upset and invited me to leave the dealership
Bad experience!
By the way, I all ready buy 6 cars in the past
Years with this group

Turned in my Navigator for warranty work. Service department was swamped.however, my usual service provider, Mark, quickly checked me in.quized me on vehicle condition.arranged to get me a rental when there were no dealer courtesy cars available. The on-site Hertz was all over it. I was in and out in less than 30 minutes! Northpark Lincoln is THE go-to for me!

Purchased our 2nd Lincoln from North Park last weekend. Casper and Joseph were professional, honest and went above & beyond to make us happy! We will be back for more!

On November 21,2022 My wife and I went to BBDodge in New Braunfels of the Kahlig Auto Group to look into purchasing a new Dodge Durango. Our main factor with purchase was monthly payment, which I have never done before. We spent hours at the dealership, chose the vehicle and commenced the finance. My monthly comfort payment was $650.00 While there we agreed to a $10,000 down payment in order to reach my objective. George from finance took us back to a room and did his calculations. He came back with a payment of Approximately $950.00, we turned down the deal and started to walk out. He asked us to wait while he did some more pricing adjustment in order to meet our goal. He returned with the work sheet and a figure of $627.per month. We agreed and asked him to complete the transaction. He returned shortly with a finance contract and asked me to sign the designated areas. He never went over the details. We took delivery the following day.
After purchase we left for a family vacation for a week, returning to Christmas family functions. On Christmas day we departed to Tampa for an Equestrian competition lasting 2 weeks. While there I realized a payment was due and that's when I discovered the finance deceit. Our payment amount was $769.42 to which I would NEVER agree to on the 21 of Nov. I spoke with the General Manager Matt Frazer. He offered us a trade to a similar Durango and then did not call us back or take my wife's call.
I am aware that I signed the contract, under the circumstances I feel deceived. Had we not put the $10,000 deposit I would have returned the vehicle.
We have a text message for the trade/return they would not give men the workup sheet although Matt referred to it.