Kay Jewelers, Friendswood TX

We went to all the major jewelry stores in the mall to find a new wedding ring set for me. We found a good one at Zales, then found a good one at Kays. The guy at Kays seemed supportive when we found a good one and still wanted to look at the other place in the mall. The ring quality was best at Kays. The guy seemed to be very knowledgeable about rings in general. We were very pleased with the whole experience.

Waited for like 20 until someone finally helped me.employees kept walking around like I wasn’t there.only a nice gentleman who was busy came over to tell me once he was done he would help me

The Asian dude is not my favorite at all he’s very pushy an kinda rude when you say no thank you! We bought my engagement ring at the lake Jackson location and I loved it there!

My ex would not buy me anything from here because he was cheap. I think you should help us ladies out with your things.

My husband purchased earrings for me here but after wearing them a couple of times they irritated and infected my ears. My ears have ever only been irritated with cheap jewelry but we didn’t expect them to be by Kay jewelry. I loved the style of the earrings but disappointed with the quality, especially considering how much we paid for them.

Worst jewelry store ever. My husband bought my engagement ring and wedding ring in 2016. We have been back and forth with broken rings and missing diamonds since. In May my engagement ring broke, finally get a call that it’s back from repair in August only to find out that it’s 2 sizes to small. Sent it back to repair and I call to check on the status of my ring to find out that they have had it for 3 weeks but forgot to call. When we show up to pick it up we find out that they lost it and we have to wait for another call when they find it.

The sales people here wont pay attention to you if you aren't dressed like you have money. I've spent thousands here. Came here with my fiancee and her sister looking for a couple of engagement rings there was 7 employees and 1 other customer and they didn't even acknowledge us. At one point they (3) walked away from the counter they were standing around talking instead of asking if we needed any help which we did. I guess it was cuz we looked young and dressed casually we must not be worth the time.

WARNING. This store has THE WORST customer service possible. DO NOT GO HERE. They trick you into pricing & they do not care about their customers. The manager straight lied to us. She told us there would be a $60 ordering fee but as soon as the rings came in they would use the $60 towards the first loan amount. Which was not much maybe 25/30 dollars but when we tried speaking to the manager she told us that was not was said and we were wrong. We will NEVER go here again.

Great people and service! I've done business at Kay Jewelers for years and haven't been disappointed. Denver sized my watch for me and was very patient and great to work with even though I didn't buy my watch from there this particular time. Go and see Inez and crew and they'll take great care of you!

Brought a beautiful Wedding Band set online. And representative at the store was very helping in advising me about warranty and coverage for the diamond. Will buy again from Kay Jewelers.

I feel the need for people to understand what a gem this location is. Denver is simply amazing. He will ask what I am looking for and my price range. He is quick to learn what I like exactly and NEVER pressures me to spend more just to make a higher sale. He is able to find things for me I didn't even know I really wanted. He is that good at knowing what your taste is. He gives me ideas on what to get next time and what to save for. He always knows exactly what I want. Plus I never like to pay full price for anything so Denver is always telling me what sales or going on where. I literally tell my husband that if he wants to get me any jewelry then go to Kay's and locate Denver. Before I found Denver at this location I could literally spend forever not making a decision. He gets me in and out with no problems and saves me so much time. I have seen people come in the store and wait for him his service is simply that amazing.

They are the best Carrie the manager and all her great girls so friendly and helpful Love them all. They make you feel like family. Carrie goes out of her way to make your day brighter. The girls always seem so happy I would recommend Carrie and her girls to anyone. She makes Ottumwa Iowa a better place.

They went above and beyond to fill my needs, which were last minute! Trade in program was a plus, as well as the bonus dollars that I received. All around great experience.

I went in there because I needed a fix on a broken chain, they were very helpful and the service I received was OUTSTANDING, will definitely be going back there.

Bought my husbands 500 dollar ring from here and they sold us the wrong material. They made us use his warranty to exchange it. We got the correct one and a couple months later it broke.got it fixed and found out the diamonds were fake.tried telling us that diamonds break

We have been coming to this Kay's for years. We have always had a great experience and exceptional customer service. I highly recommend them.

Ridiculous customer service they deserve a zero.told lady at the counter that I needed a ring for my daughter’s graduation within a week and she promised “no problem”. Two weeks later we call customer service and find out that in fact the ring won’t come in for ANOTHER four weeks—furious! Will miss my daughter’s celebration and now we have to scramble to get a ring for her with no time. NEVER AGAIN will we go to this store.

We've been standing at the register, waiting to pick up a ring being repaired. It's been 20 minutes and no one has even acknowledged us and we are ignored as if we're invisible. This is horrible customer service. Too many other jewelers to choose from. We won't be back.

We were looking something as a wedding gift. Nobody came to us though there were no other customers at that time. After looking ourselves for at least 15 mins a lady came. She was so rude and she even misbehaved. Zero ethics. Very poor customer service. Ended up buying really expensive diamond ring from zales. Kay jewelers need to buy some new well trained staff.

The sales lady who was helping my husband and I was not respectful with the fact that we had a budget and did not want to apply for credit. She also showed her ugly side when she made faces and comments when another employee was passing behind her. I wish I remembered her name but as a description she was a white, heavier set woman who is disrespectful.

Overall, we had a bad experience and was being shown a not so good diamond ring that was going to be sold to us overpriced. We did not purchase from this store we went to helzberg and had a wonderful experience.