Kay Jewelers, Selma TX

Lina was busy with other customers, and the other worker was on the phone with someone. I was waiting and a couple walked in, she hung up the phone and went to help them. Never once asked me what I needed, note she saw me waiting there but completely ignored me. Thankfully Lina is friendly and helpful.

This store has A LOT of room for improvement. There's too many issues to list here, but my main frustration was that they do not answer the phone. I called over 20 times during a course of a week with no answer. I finally went in to ask about my daughter's ring that was sent out to be resized. While I was there, they had 5 calls that were ignored by the staff. If your policy is to ignore the phone when customers are in the store, you need to set up a messaging system and return calls. On top of that, they had to send the ring out twice due to their lack of communication (they didn't realize it was for a child & thought the request was wrong) The only email I received was from the first time it was sent out showing that they received the ring. I was told I would receive an email stating when it was done as well as when it was back in the store/ready to be picked up. I never got any other emails from either time it was sent out and when I did go in the store to inquire about it, they stated they tried to call me 4 days before and couldn't leave a message even though I have voicemail set up on my phone and no missed call from them & they only attempted once without following up or emailing. I won't even go into the criticism we received from 2 employees about the ring my daughter picked out with her dad being too large for her. But after 42 days, my daughter finally has her ring back. I don't look forward to dealing with them again for the maintenance plan.

Very rude and unprofessional store associates working 10/7/2020 evening. Website says they’re open until 7. I get there at 6. When I walk in the door, both employees begin complaining aloud that they’re going to be there all night if they don’t close the doors. All I needed was a ring sizing. Another customer mentioned the website store hours as 7 as well. Guess the employees are making their own hours. Have not been able to get my ring inspected in months due to Covid and they want to be rude on top of it! Will not return to this location. All you needed to say was “ma’am we’re closing”. I don’t appreciate your passive aggressiveness. My fiancé and I will find wedding bands somewhere else.

Absolutely horrible customer service! I will never purchase from this overpriced junk jewelry store! Selma Texas Kay is the worst retail store I have ever been to!

With the exception of Lina, this store has the rudest, unprofessional staff. Not just this instance, but other times we have been there before. And though the hours are clearly posted on the door, you can expect to have someone quickly lock the door as you're walking up, after making eye contact with you and tell you "Sorry, we have to eat". Completely unacceptable. I can understand a lunch, however there is an appropriate way to treat customers. Shutting the door in somebody's face is not one of them. She was not the only one in the store either. If I didn't really love and want that particular ring, I'd absolutely return it. We were considering purchasing a necklace for our daughter, but I will never shop at this store again. Wish I could give zero stars.

This place is horrible. Took a watch in to get some links taken out of the metal band. It took them less than 10 minutes and was charged $40! My mistake was walking into the store and thinking they weren't crooks. Steer clear of this place!

Sent my wedding band and engagement ring off to be re-dipped. Picked them up today and the center stone is NOT in the center at all. It’s pushed all the way to one side and the lady, Lina, kept saying how good of a job they did even after I pointed this out. I’m sorry but this is NOT what a good job looks like!

The manager at this location is extremely rude. I came here to get my ring sized, instead of sending it out I was more interested in getting a spacer because this was my engagement ring. I wasn’t going to wear it that long so I figured the spacer would be just fine. They were going to charge me only $20 so I though great, it’s inexpensive and I’ll get it back same day.when she handed it to me she basically just wrapped silver wire around it (my ring was rose gold) it was awful and the wire was facing out and not secured properly.it looked cheap. I put it on and it automatically scratched me. She gave me attitude when I asked for a refund and to have it removed. When I handed it back to her she just removed it with her nails. It was a joke.
Don’t come here.

The store manager, Kelly was amazing. She resolved an issue, called me with info and got my watch back after 4 months out for repair. Better management than when they were at Rolling Oaks Mall. It was nice to find someone who cared. Thank you Kelly.

We had a great experience here. Thank you Shirley, Lina and the manager (didn’t get to catch her name)

The Manager at this location is rude! I got my inspection done on all of my jewelry and it’s supposed to be cleaned at the same time. He pretended to clean them! This is the SECOND time I have a bad encounter with this manager!

When I walked in I was greeted with happy faces (Lina) she was extremely helpful and helped me pick out the perfect gift for my other half would recommend 10/10

The store manager and employees here have gone above & beyond every time my soon to be husband & i have been here. Top notch service.they saved the day!

I bought my husband's wedding band here and we had a horrible experience! The ring came in two months late and they pretty much blew me off when I would call and inquire where his ring was. The manager was very arrogant and I feel sexist and treated me way differently than he did my husband. RIDICULOUS! We ended up having to go through their headquarters just to get his ring. I'll NEVER buy through this location again. I'm so glad my husband got my engagement ring and bands at Stone Oak Jewelers. Take your money there. They are wonderful people with beautiful jewelry!

Honestly the best jewelry store I've ever been too. Adam was very kind and helpful, even when it wasn't pertaining to a question about jewelry for myself he still took the time to help me. Honestly don't know why more people don't shop at this Kay's, when I went to the one at North Star I was pretty disappointed in the service myself and my friend received. But thankfully this Kay's rectified the situation ten fold! Thank you so much Adam and Leo!

Why is it that this location is so incompetent. I swore I would never return here after they cut my enchancer into two separate parts and tried to convince me it was okay and to take it home like that but I came back once more and they can't even do an Inspection right! Even after they took almost an hour I had to return so they can fix their mistake! If my only experience with Kay was through this location I would never buy from them again.

Was sold a ring for $1500 after going home I started looking on Kay's catalog (which I should have done before I purchased anything from there) Found same ring for $900!
Went back next day and the sales person didn't even seem to care. I asked "don't you know what you have on sale" she just ignored the question. Then I was told I had to wait on manager to get my REFUND! (which I was told he was in a meeting out of store)
I told them something had to be done, so TERRIBLE sales person that sold me ring finally fixed it which saved me $500! (After taxes and insurance)
Then they sent my statement to my old address because once again they don't care after I told them 4 times! (I'm still waiting it's been 3 weeks)
ANYONE buying from Kay's at rolling oaks make sure you do some research!
These sales people have no idea on what's on sale and have the WORST customer service!
I have been a customer for over 10 years but I would NEVER go back to Kay's!

Got my engagement ring, fiancés wedding ring, and a watch here and every time the employees have been very helpful and even given us a handful of discounts.

No customer service skills WHAT SO EVER! No one even acknowledged me it could even say "I'll be with you in a moment "