Keith Ace Hardware, Whitney TX

Be wary!

This place WAS a great little hardware store until the acting manager felt it appropriate to allow another employee to suggest that I was lying when I tried to return a power tool I had purchased a few days earlier, claiming that the tape that was keeping the box shut was put on by me, when it wasn't. While I was there, I pulled three other boxes from the shelf with the exact same tape keeping them sealed.so it seems THEY tape the boxes to avoid having to return things because they were "opened". When I called them out, they threatened to call the police if I didn't leave.

Neither Lowes nor Home Depot have EVER questioned a return and have certainly never called me a liar or tried to give me less than I paid for the item price shown on the receipt. I'll happily drive 50 miles well out of my way to give the thousands of dollars I'd previously happily spent with them and would have continued to spend every year at Keith Ace Hardware rather than ever give them another single penny again.

Shop here at your own risk, folks! If you do, don't be surprised if they screw you too. They simply don't act in good faith and their customer service sucks.really really bad.

You can find everything you want or need at this store and it has a very knowledgeable staff and they are also friendly to you.

I needed to replace a hose this morning that got ruined during a fundraiser car wash for my daughter’s dance team. I told the two ladies behind the counter what it was for, and they each promptly donated the amount of the hose out of their own pockets so our girls wouldn’t be out any money! It was the kindest gesture and it truly made mine and the girls’ whole day. The dancers of of Beauty N Grace Studio THANK YOU!

The team members here are always helpful and courteous. The store is always clean, organized and stocked. I use to be a "Home Depot" only shopper, but this Ace has exceeded expectations. Thank you.

I have to say I've changed my rating from a 3 star to a five star and the reason why is because the help there is very helpful they're polite and they try real hard to help you out it's easy going place and their well stocked

This place has everything. I love fully stocked hardware stores and this is one. Great for a DIY'er!

(Updated with an extra 2 stars due to personal reply. And it's hard for a business to control parking situation with multiple businesses nearby) Very friendly and helpful staff. Parking is a nightmare on weekends and firewood is EXTREMELY OVERPRICED.

I love the service here BUT, they have a bunch of low quality products. Today I bought a Vermont amrican router bit set. It fell apart one hour old! This has ruined a $300counter top.i try to shop local. This time I had to drive to a big box store. I should have not bought trash tools spent the extra hour going to waco. (Which I had to do anyway). So I returned all of the purchase. More than. Bit, I do take responsibility for knowing tool was not the best quality. If I don't buy Chinese products that cuts 80% of ace's products.

Bought propane, and it was higher than before. My husband used to get a veteran's discount, but not this time. We will buy our propane someplace else.

Good hometown ACE. Good selections, friendly and helpful staff. ACE website says the are open M-F and Sunday. Actually they are open on Saturdays too.

They have a little bit of everything, while you may not find exactly what you are looking for they probably have something that will work.

Very nice place, well stocked and organized, but more importantly, they always seem to have what I need, with the staff ready to assist if needed. Cashiers are always pleasant. Recommended!