Kendra Scott, Highland Village TX

It’s amazing how other KS stores can do things that the Highland Village location can’t. This one is never able to facilitate an exchange on a broken product.

KEELY was so helpful and professional. Beautiful jewelry go check them out.superb quality fair prices!

For my first ever visit the staff was so amazing and nice. The person who was working with my MIL and myself was so kind. Emma was amazing

This is a lovely new store and the employees are friendly and helpful. Enjoyed shopping here.

Very friendly and helpful staff, quiet and open store. Beautiful jewelry! I’ve gone multiple times to pick out customized jewelry for friends or family members for their birthday and each time is a fun and unique experience for them

My mother and I went on our day off. It was mothers first time actually going into a Kendra Scott store. So I wanted to spoil her a bit. I usually order online or go to another location. So as we walked in we were never greeted. Even my mother noticed it. She rarely says anything about customer service. So as I'm looking two you sales ladies converse. I was a it puzzled. I had go seek assistance. I was never approached once. As more customers come in. The ladies stopped conversing and greeted them. It really didnt bother me because until I actually needed assistance I was patient but nothing. After a bit it seems like 2 other girls came into their shift. I was greeted but a young girl who had curly hair. She was so polite and even suggested similiar items that I could not find. Like the other woman who said she's pretty women without the pretty. I spuld have never thought I could be judge but my apperance. I definitely felt like that. I have worked retail and I know there is shortage of good workers but come on.please take in consideration that everyone's money is the same.

I still walked out with 4 items despite there awful service.

I needed a birthday gift and stopped into this store to find something for my daughter. I find that the selection is slightly smaller in this store then at University in Fort Worth or clear Fork but it did not stop me from spending a few hundred dollars so I guess they had just enough. Always a delightful staff, I will be back for sure

Amazing store and associates. So welcoming and I always enjoy visiting that location. My husband loves the scott bro's bracelets.

So I’m in this place and I’m totally like pretty woman without the pretty. Totally ignored, some lady even straightens up a counter right next to me and never offers or bothers to assist. Not one single person even acknowledged I existed I have $$$ to spend. I’m not broke, I promise. Worst experience ever and I will never return to this location!

The workers were very helpful and nice! I would give the customer service more than 5 stars if I could.

WOW! Thank you so very much for an AWESOME fundraiser this week! It was so great getting to know y'all:). A special thank you to Alex and Sarah who are AMAZING! They were so welcoming and helpful. THEY ROCK! Thank you for helping us Make Healthcare A Reality for Every Kid!

Honestly the many times i’ve been the Kendra i was always greeted with super nice people, always wanting to help and never treated me the way this location did.
We were greeted by such a nice lady, and she was the only one we felt comfortable asking question to. We were literally followed around the store as if they thought we were going to steal something and it really made us uncomfortable, especially because i’ve shopped with Kendra multiple times I love the pieces. It was my birthday and i was excited to shop. I get the worry about people stealing items i work retail and i get it, but no one asked us for help or tried to make it look like they weren’t following us. I also was curious of the price of something because it didn’t have the price tag on it and the lady checking me out had a really bad attitude about it and rolled her eyes at me. I don’t know why.
Finally to tie it all off, I paid for an item before they had even gotten it out of the back, then to find out it was the last one. I honestly wouldn’t have wanted it if it was the display, i would’ve looked for something else, but i was so ready to just leave because i was very uncomfortable that i just left it at that and took the display.

Okay I was in there a few minutes ago and FELL IN LOVE WITH THIS KENDRA LOCATION! I went in very hesitant about wanting to see if I could get replacements for one of my earrings and necklace that had a loose clasp and was treated with such kindness and no questions asked! At the last location I went the girl helping me asked me “what did you do to ruin this? ” And honestly I’m a very cautionary person I wear my jewelry for special occasions. These girls made shopping here amazing! I was only there for 2 things and then the other sales associate looked at my necklace and told me to take it off because it was tarnished and didn’t want me walking around like that and she brought me a whole other replacement for it! I AM SO GRATEFUL AND AMAZED! The customer service and staff was 10/10 highly recommend coming here for all of your Kendra needs!

The staff here are Top Notch! The ladies know their stuff and go above and beyond to help in any way they can! So glad they have decided to keep this location as a permanent spot! Love these Kendra Girls!

This is the best Kendra Scott location I’ve been to! Everyone is friendly and helpful. I will be returning!

I love coming to this Kendra Scott store on my lunch break. They are all so welcoming, especially Rachel and Amy.