Kroger, Euless TX

Just moved to the area, I’ve had 2 shopping experiences at this Kroger, 1 in store and 1 grocery pick up. Based on both, we will definitely be finding another grocery store. It seems like they are extremely short staffed which is affecting the shopping experience for customers. Let’s start with my most recent experience. This was a grocery pickup order. It was a mess. None of the produce was fresh, the bag of green beans was going bad, the strawberries had lots of bruising, not good. I asked for no substitutions. That was not noted and there were a ton of substitutions with no price matching and even wrong sizes of items which resulted in over paying about $20. They gave me the sheet of out of stock items and it said they had no American cheese or turkey from the deli. I questioned the girl because of course they are not out of turkey and cheese. She said they could go back and get it. I told her not to worry about it, but what I gathered from that is that they just didn’t take the time or care to stop by the deli and instead just put the items on the out of stock list. There is no convenience in this since now I have to make an extra trip to the store to get the items that were “out of stock” but not out of stock. My first time here, I shopped in store. Walking through the store wasn’t so bad, but checkout was chaotic. I had a large order, almost $400 and was expected to bag them all myself. I guess the gentleman checking was a manager, he had lots of associates asking questions and a few rude customers demanding his attention on promotional items rung incorrectly. I gave the customer a look and he eventually stopped badgering the manager until I was taken care of.

Vey bad experience inside of money service I guess they don’t trained properly their staffs.please try to give better service to customers.

Always good service when I come here. Nice remodel. The thing about them having no cashiers isn't true

I am extremely disappointed in the changes I've seen in my local Kroger. The staff is slow to help, almost every aisle is in disorder, and the floors are filthy. I wish I had enough space to take a photo. I closed at least 2 freezers that were left wide open. Like seriously, whose monitoring this Kaos?

I have been a kroger shopper for 35 years and will always be, the quality and prices are the best!

Very rude! The pharmacy staff is rude and seems
To always be short staffed. It takes 2 days to receive medication. There’s hardly any lanes open just self check out and 1 other lane. And the Starbucks employees are rude as well. No one in this store has a sense as to what good customer service is. Their Communication is poor! Definitely won’t be returning!

The most unorganized pharmacy & the staff inside is no better. Rude, short & unhelpful
Kroger as a grocery store is great but do not use their pharmacy

Worst store by far, there were a bunch of employees hanging out around the deli and I was waiting on someone to help me get cheese and deli meat sliced, no one said a word to me. Worst experience ever!

Customer service training needed. Walk up to store 7 minutes before close to grab a few things. Doors locked. Eventually, an employee opens doors to tell you that you better hurry up because they close in 5 minutes. Then, at 12: 57, THREE minutes before close, an announcement that the store is now closed comes on. Then when you leave, the automatic doors are locked, leaving it up to the customer to unlock and open manually. When employees are allowed to get away with this, when they stop doing their job early, when they close the store when it is still open, it gives customers the impression that they don’t care about their job or the customers they are supposed to serve - they just care about leaving on time. Please educate your employees on how to treat and interact with people.

I drive a semi truck & living in South TX we only have Walmart & HEB. Walmart meat is hit or miss & HEB doesn't carry what I want. While I was up in DFW I decided to try Kroger knowing they carry flat iron steaks. Unfortunately it was right after Memorial Day weekend & they were all sold out. I asked the man stocking the meat shelves if they had any in the back & unfortunately no. I was intent on getting this specific cut but wasn't particularly crazy about bouncing from store to store. I asked if he could call other stores close by & ask them if they had any. He did & same result. I thanked him for his time & started walking away. A minute later he came running back joking he lied & they had 1 primal in the back he didn't know about, but it'd take a little time to cut & package everything. Told him I'll wait as long as I need. Bout 15 min later he brought out 5½ lbs of beautiful flat iron steaks. I read his name tag & thanked him again very graciously for his time & effort & went to pay. After getting back in my semi & leaving, it was about this time I realized I forgot to write down his name because I knew I'd be leaving this review. I'm really sorry that this man isn't getting the credit he deserves by name, but thanks again for the kickass customer service. Most places will always help but few will put in that much effort.

My family and I have decided we are going to avoid this Kroger until management changes again. We keep buying items that expire in a few days. Today we went inside and found bad meat. Last week we bought turkey that went bad in a day so not surprised to find this today. It's one thing to get bad produce every now and then it's another thing to get bad meat. Avoid this place and shop somewhere else.

The setup here the usual Kroger setup. Products availability is pretty good and the store is clean.

Ordered a birthday cake. When I arrived to pick it up, I waited around 20 minutes to get assistance. I had to go to the deli counter and the worker left her post to go look for the worker in the bakery. He finally showed up. The bday cake I ordered was lopsided and when I cut into it, it fell apart. There was too much icing applied to the cake. It was a huge mess and on top of that it was disgusting. I will not order from here again.

The atmosphere of this Kroger has changed. Marcus B was such an amazing guide to maneuvering the store. He took great care in making sure I found what I need (and upselling what I didn’t) lol. First time at this Kroger, as a committed Kroger shopper, I’ll definitely be back.