Kroger, Katy TX

This supermarket is very close to Costco, a 2 mile drive. I like this supermarket because it provides purified water in bulk. You can come to fetch water. It costs only 2.9 cents per gallon and $1.45 per 5 gallon bucket. In addition, there is a pharmacy in the supermarket and a Starbucks coffee shop, which is very convenient. All kinds of food, daily necessities, and seafood.

William came out and collected my cart and my brother had dropped salsa. He was so kind to clean it up and allowed my brother to go back inside and get another one. It is employees like him that make me a loyal customer. Thank you so much for being so nice and making my day better. I hope you have a wonderful day William! The store is always so clean and I find everything I want (and more haha).

Constant verbal arguments between Deli employees. Pharmacy is routinely out of medication that has to be ordered to arrive several days later, I have opted to use a competing pharmacy. When asked if the flu shot was available the reply was "Go Online".

I would not do there Kroger pickup I drove at least 45 minutes to get here because they had the slot open between 2 and 3 I got here a little early and called them they said it wouldn’t be ready till 3 they are behind on orders no one has been here for an hour now and I still have not yet got my order my kids (2 small kids) are ready to go at this point they have load 2 other cars that came way after me I have called they have said it will be out in 10mins so call again and they said it’s on it’s way let’s just say this Kroger’s shouldn’t even give the Option to do pick up

The pharmacy is understaffed, unorganized, and inconsistent. We had to make three trips there to get the flu shot. First, the website said you don't have to make an appointment. But when we showed up, the technician asked us to scan a QR quote and go online to fill out forms and make an appointment. Second, we showed up at the appointment time, the pharmacy was not open on time. After waiting 10 minutes for the pharmacy to open, the manager told us that his technician was not there, and so we should wait or come back in 15 minutes. Once we came back after 15 minutes, we had to wait for another 45 minutes to get our shots because the pharmacy was understaffed. The hygiene was questionable. Even after the pharmacist put his gloves on to get ready to give us our shots, he had to scan the medicines for other customers, thus touching other unclean surface including the cash register, which is more worrisome during the pandemic. Needless to say, this whole experience was less than desirable.

I really like this Kroger. I live nearbly and use it several times a week; it truly feels like a neighbourhood store. All the staff are genuinely friendly and helpful. I love the bag packers but I wish they would use less plastic bags and encourage customers to use their own bags. I always find the food fresh and of great quality,

I was very disappointed with my pickup but store personnel called and made it all good. I appreciate that they actually care about customers

I do not recommend doing Clicklist at this location. The last several times.my order was not ready on time. This didnt just happen once.it was several times. I kept giving them the benefit of the doubt. NEVER AGAIN.

I thought this place sold food, so I came in hungry one day and bought whatever was on the shelf. Picked up a "Pool noodle", ate it, and to my surprise it actually wasn't food and tasted horrible

The continued substandard serVice provided at this store has forced me to shop a HEB from now on.

I made a money order and was very disappointed with the way Cody handled the transaction. HE NEEDS CUSTOMER SERVICE TRAINING!

Perfect location on 99 but hard to drive in or out. The road intersection has heavy traffic with cars creating a barrier around this shopping area. Other 99 intersections at Westheimer, Cinco ranch have been improved to let free traffic flow. This Kroger isn't reachable until county improves the intersection

I bought yogurts from this store today (11/30/2019) and it turns out that the product has expired on Oct/29,2019. Bring the yogurts back to the store but they refuse to replace it since I don’t have the original receipt with me. Lesson learned, this store is selling expired product. Check expiration date before you take it!