Kroger Marketplace, Lewisville TX

While your pricing and deals are ok, I don’t work for you and I don’t want to stand in line to have to check my self out in the end. Granted it was 9PM, but there were a considerable amount of people waiting. Please keep cashiers

Sarah in Meat Market is phenomenal. We stopped by our hometown Kroger to find they stopped making Fresh Shrimp snack trays. Sarah offered to make us one and even threw in an extra sauce!

This is awesome customer service and I most definitely wanted to give her a shout out for going above and beyond! It sure made me happy

It’s bad enough you have to check out your own groceries, but if you only have a couple of items you have to stand in the same line as people with a full cart. No express lane anymore. To add insult to injury, they have close to 20 scanners but only 6 are ever open at a time. I’ve never seen all the self checkout scanners open at the same time. Even on Thanksgiving Day.

Decent shopping experience. The food is mostly organic and fresh! Great sales prices! There’s a good Starbucks here but they have limited sugar free options. The quality of the grapes and fruits are unbelievable. The customer service was beyond expectations.

Not ordering a cake from here ever again, we ask for a sheet cake in cowboys colors, asked if they could do a cowboys design which they said they don't do designs but they'll do their best. We asked it to say "Happy Birthday Dad and Chris" and this is what we got! Looks like the floor model and doesn't have an &

A pleasant shopping experience with good variety, service, and prices. Compared to the chaos of Walmart, well, there is no comparison, really.

Closed the registers before I could check out. Literally was done shopping before 1am.yea.thanks a lot.

What their shop for a few groceries and the staff was extremely helpful and gave great customer service

This store is always clean and organized. When I was at self-checkout I had problems and Josh the floor supervisor was able to resolve the issue even though it took a lot of extra work. He deserves a raise!

Went to ask an employee how to use a coupon on their app, and was met with a response, "Don't ask me, everybody knows how to use it except you. " Thanks for the enlightenment!

Always well-stocked and clean, I would give them a five star rating if I didn't have to ring up my own groceries.

Store was pretty busy and only 2 lanes open and both had people with full charts, so I did self check out. I was trying to get the deal on soda and must not have seen the fine print because I didn't get the deal when I checked my receipt. Now I have to go up there and wait in line again. This is why I like the little Kroger better. It also doesn't take 2 years to get out of the pool parking lot.

What good is there about Kroger anymore, other than actually having a decent selection of produce.

Cannot enter the store without being harassed by Spectrum or AT&T, every damn time.

If you have more than a three or four bags of groceries, well you might as well wait at the single checkout line that's open because the self checkout will yell at you everytime you put a bag in your cart, and eventually you'll be waiting for the self-checkout attendant to get off their damn cellphone to punch in their pin, that is if they are even nearby and not off socializing with their friends.

Online order pickup is awful everytime, and usually it's items missing that are "out-of-stock" but there are plenty on the shelves. For no rhyme or reason you can't order certain sizes of items for pickup - only delivery (e.g. A 25lb bag of flour can be delivered, but not picked up) and vice versa (half gallon of coffee creamer can be delivered but only the quart can be picked up?). Many times they will just give you the wrong size item entirely, without adjusting the order. You can't order everything that the deli has available, if the item is available in the "Grab 'n Go" bags you can't order a pound of it online (the bags are 1/2 to 3/4 lb with slices as thick as your arm).

I haven't had a trip in the last 2 or 3 years where if I ordered online I wouldn't have to go into the store anyway to purchase the "out-of-stock" items or those that they refuse to sell online.

This Kroger used to be good and a decent place back in 2018-19. Over the past few months, I wonder how big the shoplifting and theft issue has risen (and why!) to the point that on my latest visit, I had to walk through turnstiles, a bazillion cameras recording my every movement, and people watching me like a hawk when shopping for. GROCERIES! The worst of all is when they reduced the cashier checkout stations to add self checkouts for "ease" and reduced headcount, but now they spend so much more in headcount and tech to police customers who are otherwise not maliciously inclined. The self checkout now prompts an employee to come and verify every single time there is something the system thinks is "fishy" including loose produce. Self checkout took me 3x longer due to all of the approvals I needed from the employee to purchase my overpriced groceries. It has become a ridiculously demeaning experience for normal customers to shop here, so as a 7 year regular to this store I will never be returning again. Hope the management continues to add more policing and locks down all of the aisles (yet to happen).

This Kroger has been our neighborhood market for a long time. They are usually stocked pretty well and the employees are friendly. Our only complaint about this location is that they have 6 handicapped parking spaces on the food entrance side of the store and two employees that have handicapped parking tags but are obviously very capable of moving and getting around, they're working there! They constantly Park there 2 Mercedes Benz E class, ones white and ones black in the handicapped parking near the front entrance every time they're working, We know this because on occasion we have made a few trips too the market in the same day and their cars are there. These 2 individuals can obviously walk and have no issues getting around. How can they be so selfish as to occupy 2 handicapped spaces the entire length of their shifts. Why wouldn't they be decent, considerate people and park in regular parking or park in the handicapped spaces that are always vacant on the other entrance side, leaving these spaces for people who truly need them. Shame on them and Shame on Kroger for allowing this.

Waited for a long time to order ballon’s. Taisha just looked at us and don’t even say
I will be right wirh you. We were completely ignored until I asked. She said she needed to finished an order for a client that was waiting on it. Nobody was around and we just wanted to place an order. Very poor customer service.

It's hard to believe that shoplifting is such an issue here that it required the installation of turnstiles and alarms to control traffic flow. Every other store around here manages shrink without overtly inconveniencing their customers and treating them all like thieves.

Do better.

I went to get some rice to make with some andoullie sausage and found the Kroger brand a lot cheaper than Uncle Ben's brand