La-Z-Boy Furniture Galleries, Longview TX

We spent $10,000+ and less than a year later we had stitching come un done on part of the sectional, and the lever mechanism on the recliner is now broken

If you're looking for a La-Z-Boy this is the place. You can purchase from the showroom floor or build yours custom to you. They also have coaches and living room sets. Which also can be custom to you if you want to pay. Prices are high.but you get what you pay for. Good quality, great customer service.

ABSOLUTE WORST BUSINESS HAVE HAD THE MISFORTUNE OF DEALING WITH! RUN! RUN from this store! Not only Made a $3400.00 special order, what I consider to b a high dollar recliner, but they simply ignored me when I clearly showed them that my chair is WAY OFF from in store sample! They brushed me off with a 1-800 number - Customer service said I SHOULD HAVE ASKED if it would look COMPLETELY diff in my home THEN HUNG UP ON ME! Her name is Yolanda, Dallas. Not only inept but ANGRY! Bizarre to say the least. I’m still waiting for a call back, been weeks. Sofar…still waiting. In store manager ignoring me also

I am beginning to regret buying from this place. Can't seem to get a straight answer, delivery dates just seems like made up, was told they had all the furniture in Longview but wasn't. Very frustrating.

Very nice staff, financing on the spot through a computer program right on the floor. Free delivery and will move old furniture to the curb. Delivery was a little late however it was a sale weekend as owner is retiring. Has some great deals

The salesladies are accommodating and friendly…easy to deal with. But, try to avoid the grumpy old man that's sitting in a chair in the back like he's a bodyguard of La-z-Boy. After being so sharply rude to me with his words, he hid in the back and the problem was solved without him. John has no business whatsoever working with the public. I'm sure he has run off plenty of business with his rude unacceptable behavior. He definitely doesn't exhibit a type of manager that I would expect La-z-Boy to hire…much less keep. I was willing to walk away and leave my downpayment behind…the experience was a discouragement and left me with a no confidence feeling. I planned to return after the delivery of my sofa in 6-8 months to purchase a coffee table but I will take my business elsewhere. Sorry “owner” but John needs to go.

They charge way to much for delivery. I paid extra to have 2 recliners treated and when they arrived, they hadn't been treated at all. The delivery guys tried to tell me they were treated because it was on the paperwork. They did come to my home at a later date and treated them. That guy was a solid professional.

Good selection. Definitely friendly, patient, and helpful staff. I was searching for a recliner. The lady helping me was very knowledgeable and helped me pick out the best recliner for me. No pressure to buy at all. I ended up buying one and returned at a later date for pickup. Pickup was extremely quick and easy.

Delivered there this morning. Full load of lazyboy furniture. Called the day before and got on property at 6: 15 pm. Was told I could park on property. Backed up to door 2 and spent the night. Everyone was great, from the office lady who answered the phone to the unloaders. Great crew!

I was able to buy a high quality lift chair for my mom, and she loves it. They delivered it right to the nursing home within two days of the purchase.

If I could give zero, I would. The store manager is very unpleasant and unwilling to listen to the customer. We have spent nearly $7000 at this store and were looking to buy a new $1000+ recliner. The rudeness of the store manager and his unwillingness to make things right for the four year old recliner that broke apart on the back frame caused us to decide to never shop his store again. Turns out, the frame was held together by staples.

Kitzi was very knowledgeable about the product we were interested in, very helpful without being overbearing.