Land Rover Boerne

Very nice experience. Went to test drive a vehicle. Nick took great care of us. They have a great selection of beautiful vehicles.

I purchase a used vehicle from Land Rover Boerne and was assisted by Arty. I had a great experience working with Arty as he made my purchase experience seamless and stress free!

This is worst dealer i have ever been to i try to buy a car with them and between the finance manager and the banker it was the longest and worst process ever i end up getting my own bank to approve me and noone would take my call or even call me back when i could take this car off the lot

I recently had a 2016 Range Rover serviced here. The customer service aspect was exceptional, however, the actual technical work was sub-standard. When I picked up the vehicle - the battery was low - we never had battery problems before, but supposedly this was included as part of their multi-point inspection - the customer service rep stated they performed a battery test during the visit and everything was okay. In addition, during said multi-point inspection, they also checked all the fluids and either topped off or did not note that the coolant is overfilled on the vehicle. When you're paying $975 for an oil, fuel, and cabin filter change this type of stuff is amateur hour. It is worth noting that the labor rate is $200/hr although they charge a flat fee for this service and you can probably guess why. I highly suggest finding an independent mechanic unless you enjoy giving away money this scam.

I was serviced by Andy and Timo yesterday during a visit for a BMW. They provided exceptional service! They went above and beyond to ensure we were welcomed and taken care of. I highly recommend this dealership because of the sales consultant and sales manager. Thank you all! Happy with my new purchase.

Went in for my two year service on my RR and Paid for detailing and didn’t get the interior detailed or cleaned. My car was the same (very dirty) on the inside as it was when I came in. Front desk people were great. No complaints there. They were very attentive. I was upset at The service/cleaning people because I was excited to see the Interior of my car and I was in disbelief when I saw there was nothing done to it. Makes me question how good of a job they did with the mechanics of my car. I purchased the whole package to get my car Inspected and maintained and paid for detailing and cleaning and they couldn’t even get something as simple as cleaning the inside right. I will be calling manager sometime today because I really am concerned if they even fixed my car right. Probably won’t be going back to this location. Very disappointing after dropping so much money there and expecting the highest quality service.

I visited the dealership and had an interaction with the Sales Acquisition Manager, Greg Whitlock. He appraised my 2021 Audi S-line Prestige with low mileage and provided me with an appealing offer. After a test drive, he presented an appraisal value that clearly outshone other offers I had received. However, my experience took a disheartening turn when I requested an official appraisal document.

Despite assuring me that we had reached an agreement, Mr. Whitlock evaded my request and reluctantly agreed to provide the offer on a card. We sealed the deal with a handshake, committing to a 7-day timeframe. Unfortunately, my trust in this commitment was soon shattered. Upon expressing my readiness to finalize the transaction, I was informed that Mr. Whitlock was out of town, even though he had previously indicated he would be present; he later claimed he had forgotten about his travel plans.

To my astonishment, the scenario continued to unravel upon Mr. Whitlock's return. Promising to wrap up the deal on Monday, August 28th, and even offering a slightly better deal, he pledged to complete the transaction. However, Monday arrived with a markedly different outcome. After multiple attempts to confirm our meeting and provide my address, I was informed that he would call to conclude matters.

The turning point came at 2 pm on August 28th, during our phone conversation. Mr. Whitlock conveyed that his boss had reviewed the agreement and was only willing to offer $2.3K less than Greg's initial appraisal. When I requested his new offer if $40K in writing, he refused to comply, leaving me dismayed and frustrated by the lack of transparency.

I find myself deeply disappointed by these unprofessional and non-compliant practices, which stand in stark contrast to the trustworthy reputation I had heard about from friends who had purchased from this dealership. Regrettably, I can no longer endorse or recommend this establishment due to the questionable and deceptive dealings that have transpired during this experience

In conclusion, my encounter with Greg with Barrett Jaguar/Land Rover in Boerne unveiled a less than savory side of their operations. If they wish to uphold their reputation and brand, the dealership needs to confront and rectify to correct this managers business practices.

Thank you Thomas F.for helping us purchase our new family van! Everyone here was so kind and patient putting up with our 1.5 year old twins while we got everything done. Just a great experience overall!

I had a great experience here thanks to Timo the sales manager, Albert in finance and Arty and Andy! I bought a land rover and the customer service was great! So quick and easy.

Worse service department. After having my vehicle for 4 days, I was told today that they could temporarily repair my vehicle which only has under 15K miles and when a part that is on back order arrives I could bring it back in for repair. Unacceptable

This dealership is terrible. I gave the service coordinator Chris my folder with all my paperwork in it because he stated he would put the folder back in my car. Chris lost my paperwork with all my personal information. I was highly disappointed because he couldn’t locate rather my paperwork was left in someone else’s vehicle or misplaced. Presently, I still haven’t heard back from the dealership concerning my paperwork and it’s been a week. This is highly disappointing and concerning.

Worked with Mr. Donald who was very personal and customer driven. Recommend you asking for him on your visit.

Thomas Fagan & the team at Land Rover Boerne are top notch. If you want to get rid of the hassle when buying a premium vehicle, you have got to go talk to this group of experts.

I dealt with Arty when purchasing my Discovery. Arty was knowledgeable about the vehicles. I didn’t spend all day at this dealership. Dealership was clean and helpful.

My appreciation to Arty for the efforts he invested in finding my 87 year old father-in-law a vehicle. The first thing he asked me when we purchased our new vehicle last month was, "Did you use my guy? ". Arty was fun, gracious and kind while dealing with him.

I am so happy I went to Land Rover of Boerne! I am very thankful with Arty for making our car buying a breeze. Arty went above and beyond to make it happen for us. Everyone we dealt with was super nice! I highly recommend buying your next car there.

Personal Touch! Arty was available to us by text or phone even on his days off! He called his co-worker Andy to help us when he wasn't going to be there. He really went out of his way to send us multiple photos making it possible for us to purchase almost by phone.working around our busy schedules. Grateful!

Went in for oil change and other warranty work. Super pleased with the service. Class outfit

We thank God for Land Rover Boerne! Our daughter, Faith, just purchased her first car on her own, a pre-owned 2022 Kia. Since her parents have moved to Montgomery, AL, we were afraid she’d be ripped off by a car dealership. We stayed on the phone with her as she worked with a Toyota dealership, then with a Nissan dealership. Sure enough, they tried to take advantage of our 26 year-old daughter. We found the 2022 Kia for sale on the Internet at Land Rover Boerne. The salesman, Arty Lawyer, treated her as if she was his own daughter. They gave her a great deal that made me and my wife very happy. We’ve never lived away from our daughter, so, like most parents, we sometimes worry about her. Our prayer is that she’ll always be treated with dignity and respect like she was at Land Rover Boerne. We’ve told Faith to head straight to Land Rover Boerne whenever she needs to purchase a vehicle. Again, thank you!