Lansbrook At Twin Creeks Apartments, Allen TX

Coming up on 3 years living in our apartment here and we have no complaints. Maintenance has always been prompt and efficient and the front office staff are amazing. Overall, this is the best apartment experience we've had.

I use to live here and really enjoyed it here. I bought a house recently, but, I recommend this complex to everyone. Beautiful trees, easy access to biking and walking trails. Stores nearby. Green open spaces. It's a peaceful environment. Trish is the office is such a sweetheart. She really cares about everyone and works diligently. The whole staff is friendly and professional.

So many things I love about here. The staff, areas for the kids to play, neighbors who watch our for each other and kids, the staff is awesome! Been here since 2015 and have never had a complaint. I know someone who has been here for 12 years. That says alot!

Lansbrook is 10 stars but 5 is all I’m allowed to give. I could literally write a 10 page essay on why this place and staff is so amazing but I don’t want to be annoying. So I’m just going to keep it simple! I’ve lived here for 4 years now so I’m going to be honest. So this is the review you want to actually read!

The staff has been here forever, there is barley any turn over so if you fall in love with a person; they will usually be here 10 years later. The staff is family:) That includes maintenance and crew of office. They know you, they support your goals in Life, will always offer advice and make you feel like your one of their own. Sometimes it’s just nice to stop in and catch up, if you are like me you will talk to Trish, or anyone else for an hour. I’m not complaining.

Maintenance will ALWAYS do their best to get stuff done ASAP, but sometimes other things take priority but those work orders WILL get done, I promise. If anyone wants to complain about that, follow the instructions of work orders first, call the hotline number and feel free to call the office or go up there to have an idea of when it will be done, they will be nice and let you know and even give you a heads up if you ask. Alex, Matt and everyone else literally is so kind, even if they are off the clock but you have a question or want to give them a heads up about something, they care enough to listen and let you know what steps need to be done to get something fixed if needed.

This is a safe community, meaning that most of your neighbors will care about your living environment and respect your space. If for any reason you have a neighbor that isn’t considerate and makes your living experience unpleasant, that’s fine. The staff will always do their best to smooth things over for you or the community officer can step in if needed. They will do whatever is needed to make sure you love your home, trust me.

There are residents that have been here for years and years! I have seen staff members go out of their way to check up on someone that had surgery, wasn’t feeling good or just needed to be checked up on, and they do it bc we are a family here.

For anyone complaining with the reviews of not being able to get a hold of someone with the phone, here is the solution if needed. You can always go up to the office and talk to someone, or you can personally email Chassie and I promise she will contact you personally back, if not someone from the office will if it’s not needed by her.

I refuse to live anywhere else. I have a very trusting relationship with them! I feel safe, I feel loved, I feel important and valued. You aren’t just another person moving in and out, you are a person lucky enough to join the family, and I know for a fact this is the family you want to be with for Life.

I’ve been a resident here for almost 5 years! I continued staying because not only are these apartments stunning, the staff in the office have become like family! They are so loving and so caring, whatever your needs may be they are on it! Very professional & courteous!

Most people would wonder with all our experiences why my husband and I would give Lansbrook at Twin Creeks a 5 star review. This is due to the fact that even though we have had issue after issue in our apartment since the first week we moved in (and this is back in May), the staff have been incredible. From Chassie to Trish to Kevin to Alex the Maintenance manager every single person we have interacted with has given a 5 star service.

There is a lot to love about these apartments already, the location - the community, the facilities. Even with the pandemic going on there is a lot to offer here.

However, I always believe you always know the value of a place when you're going through hard times.and trust me since the first week that we moved in, that's all it feels like we have been through. From water leaking from a wall and window into the Master Bedroom, insect infestations, air conditioner issues and another window leak in another bedroom.

Though, this all may seem bad and a lot of people may even think that we would be well within our rights to break our lease. The management here has been superb, compared to where we used to live in another complex. Tickets have been responded to straight away, contact was made straight away on emergency issues - even had someone come over at 10pm to make sure we had AC working and were comfortable. They communicate well with you and are willing to work through issues. They try and make it as convenient as possible for repairs. I have to commend Alex as he has really worked with us to make sure we are comfortable.

If you're looking to come live in a place where you will feel valued as a resident - then I definitely recommend Lansbrook at Twin Creeks. Things may not be 100% perfect, then again when are most things? But what I can definitely say is that you will be around staff that cares and will deal with it as efficiently as they can.

I have lived here for about 4 years and it is absolutey amazing. The people who work here are super helpful and they are here when you need help and always are smiling with a positive attitude. I would reccomend for anyone to live here

I love these apartments and the staff is super friendly and loveable and there theme is super flowery like a garden it’s pretty

Kevin, Kevin, Kevin you are a gem! Thank you for the most pleasant, personable and informative inquiry call I have had.

I was in town for the day to tour several apartment complexes. This location by far has the friendliest staff. Trisha was super helpful and funny. We enjoyed our tour and all that the complex has to offer!

This is the worst place i have ever lived. Management is worst and very difficult to contact. Many issues reported are either ignored or taken care after weeks.

Very noisy and dirty. Paper thin walls. Dog-poop everywhere. Rude management.

At the time of lease renewal, the rent is raised exorbitantly.

This place is outstanding. The property itself is very well taken care of. The maintenance team is great. Work orders are done in a short amount of time after requesting them and are always completed to satisfaction. The office staff is wonderful they are very nice and are there to answer any questions I have. Neighbors are friendly and all together it is a great place to live.

Maintenance guys always prompt in assisting you asap! They even h
elped me jump start my car early in the morning (: .

I've lived here for almost two years. Loved the staff and area. They are always nice and quick responsive to work orders. The apartments are clean and quiet. There is a trail to a beautiful preserve right next to it. If I need to move, I would definitely looking for BHManagement properties first. Unfortunately probably not each one would be next to such a beautiful preserve:)

The buildings are built reasonably well and have all of the amenities one would expect. No big complaints, but not blown away by the quality of the complex.