Lennox Stores (Parts Plus), Houston TX

Been working with Lennox for over 20 years, Tammie Thomas is our representative. She is so courteous, helpful and accommodating. She’s a joy to do business with.

This place used to be ran quite well, I've done buisness here for a little over 13 years, I've used there product even after all the coil problems for the past, lennox was my favorite brand and is in hopes to still be my go to. Let's just say the counter guy that I ran into gave me quite a problem one day and this might be a isolated incident. Though some miss communication, happened. Ans the guy straight gave me the worst attitude and acted like I was someone that didn't belong there, I've spoken with the lead tech Tyler a number of hours, as well as taken classes at this same location, I've been in this store a number of times, this incident has me wanting to go some where else with my buisness. And I hope they get there counter people a little bit of a humbling experience. Ita tuff enough trying to do this career. To have a guy at the counter give you a hard time because your trying to purchase they product, that under warranty.

Shipping and Receiving is on on back of building and otr drivers can park overnight open at 0600 am

Helpful only if you’re lucky enough to get the right person (few and far between) or catch them on a “good day”. Otherwise, be prepared to block off 2-5 hours.

Even if you use the app or web page, planning ahead to actually have the items you need on hand when you arrive is basically pointless.

If the equipment happens to somehow make it past the warranty period, the on-site service leaves much to be desired and ends up costing more in time than if you had just chosen another manufacturer/ supplier to begin with.

Jeremy at the NW Windfern location has always been a big help with getting material and equipment out in a timely manner. From the front desk to the warehouse personnel at the NW location they put customer care first thank you all for your help!

Just wanted to share my wonderful experience this afternoon. I called in to get help with a part number and coil information, Adrianna answered promptly and cheerfully gave me extraordinary help! She went over and above to help me get my issue resolved! She is awesome! What an Asset to the company!

Knowledgeable staff, Great Service & Prices for the professional HVAC contractors. Free breakfast tacos and Gourmet Donuts, popcorn & Coffee in the mornings.

Lennox is a great American brand of air conditioning equipment. Great store location close to my office and the Belt way. Staff is pleasant and helpful. And this location is well

It says they don't open till 7: 30, but I got here at 6am and was able to get a dock door right away. They started unloading my trailer about 6: 30am or so. Good service the guys that do the unloading seem pretty cool, they never gave me any attitude. It's 7: 10am and I'm unloaded now.

If you are a technician and need a universal part, I suggest to go somewhere else because these guys don't even know what they are selling.