Lids, Austin TX

Worst customer service, the person at the counter was rude, condescending and arrogant. I tried to return an item that I thought fit but now realize after 1 week that I need one size smaller. Simple. He tells me I should have listened to the return policy which was never explained. I had a receipt and the item is brand new. Not trying to scam anyone. No issue I thought. We’ll, they refused to take it back stating o took one sticker and now not sellable yo the picking…seriously. What a scam! Avoid Barton Creek all cost.

We just left this store, and employees were rude! Husband asked to see a hat and the female employee just acted like she didn't hear him.soon after a male employee was telling us and others we needed to get out. The store was packed.given it is a Saturday on 4th of July weekend. I guess there were too many people in the store. He then closed the stores front gate or whatever so more people didn't get in. DON'T GO to this store! Spend your money elsewhere! 0 stars! Customer service is really big to me, so this was very disappointing

Came in around 1: 50 pm to purchase a hat. As we were walking up the cashier said they were closing store for 30 to 40 minutes. It’s now 3: 10 pm and both associates walk into store with shopping bags and food. When asked when they would reopen we were told another 30 minutes because they needed to take a lunch. At this point I’ll spend my money elsewhere.

Great place for your favorite hats, speciality and custom hats.friendly staff and great prices

I pay for a lids membership recently bought a few caps from Barton Creek location and when at check out employee told me lids no longer has membership discounts that is a total lie the outlet stores are more than happy to give you the discount a lids membership should give you I will never shop at baton Creek location and believe me I buy caps

Probably the worst experience I have ever had at a mall! The two employees completely ignored us. No greeting not a head nod-NOTHING. Didn’t ask if we need helped either. So after we found what we wanted, got to the register-still NO GREETING OR ACKNOWLEDGEMENT, And then the girl walked away from the counter, the whole time idk if she had allergies or what but she kept Swallowing her mucus very loudly, while the guy with braids answered a phone call, still ignoring us, while we stood at the counter right in front of him. He proceeded to walk away from the counter, and help a potential customer on the phone while we still just stood right there card in hand ready to pay for our item. It was so rude and just unprofessional, we left the hat at the counter and walked out. They must not have needed our money. Business must be booming with their great customer service! ‍️

I feel like they don't even deserve a one-star. I walked away this evening feeling so dissatisfied as a customer. The service was terrible and the embroidery machine DOES NOT work. There are large gaps in the stitching of the template design and yet the customer is supposed to pay for that due to a faulty machine? That is completely unacceptable.

Very friendly service. They had a small selection of Austin FC hats, and I picked one up. They needed more Texas State or just a better college football selection in general when I visited. Overall good selection, though, and great experience. The representative updated my membership info and got me a discount. I love this place for stocking up on hats!

Are you new to wearing fitted hats like me? Are you curious of the size of your head? Would you like great customer service and help to find the perfect hat match for yourself? Surprisingly, this would be one of the last places on earth to find that hat or have that experience. Upon entering you are neither greeted or asked if you are in need of assistance. I hope you like playing where's Waldo, it's a similar dynamic to find an employee that works there. They do not have the ability to help you find your hat size, and none of these hats are in order, so when you are reaching on your tippie-toes (on the rickety ladder they force you to use yourself) you will not be able to find your size amidst the post tornado impacted hat selection. If I could give this place zero stars I would. What is the point in brick and mortar retail if shopping online, purchasing every hat size, trying them all on, going to the post office, and returning all the ones that don't fit, is easier than going to this store and finding the right hat. I was so distraught after leaving the store that I scoured the internet to find the corporate number to complain. Of course when you call they only give you one of two options: to buy a hat or call about an existing order. I'm no Karen, but this experience was so terrible that i was willing to be the martyr to save anyone from having the same experience. This place made me feel like a combination of two things 1: being forced to eat a brand new burrito in a gas station bathroom. And 2: the feeling of watching dolphins in captivity at sea world. LIDS is trash, the employees are trash, and above all this place is trash.

Ps: Shout out to the incompetent employees working on August 18,2021 at 5: 30 PM. I just went in there, and am now writing this immediately after. My face is on my profile.so you know exactly who I am.

The young guy working there today at 4 pm was rude, unhelpful and his nose was stuck in his phone.