Life Line Screening Corporation, Houston TX

Prior to my last 2 screenings, I would've given them at least 4 stars because the techs are great. In 2022, the wait was well over an hour as one of their employees did not show up. This year, on 08/02/2023, a friend and I went together and paid $254 each for basic as well as extra screenings. She received her results via email on 08/10. There were no results in my portal when I checked on 8/15, so I called them. I was told a tracker would be submitted to IT and I would hear from them. She did not tell me how long it would take. I called again 8/17 as portal still shows "0 test results. " Spoke to a couple different people. First person reached out to a supervisor and was told my results were released on 8/11, which is incorrect. Asked to speak to IT dept.directly as this likely is a computer glitch than could be resolved over the phone. No, you can't talk to them. Second person I talked to said they don't have an IT dept, just a woman who is in group chat who handles portal issues. She put out a request for me in group chat and the "portal" woman responded it will take 7 business days. Can I talk to a supervisor or that woman? No. I have a doctor appt.tomorrow AM and I wanted my results before this. Just like nearly every business since 2020, if you have issues, you're simply out of luck. CS reps are polite but can't do anything to help me. Won't be using Life Line again because you're not permitted to speak to supervisors or anyone else in charge who could've resolved my simple issue in the last 2 days.

I had the screening but agency made it very difficult to get results. Made several calls to always get an excuse and promise to send information. Finally got a knowledgeable associate that got me my results. Will not deal with this business again.

I can’t believe how many negative comments I have read! Life Line Screening saved my husband’s life! I would highly recommend and would pay for their life saving screenings that they provide.