Lincare, Katy TX

Called needing oxygen supplies. They won't sell to me because I
am not a regular client. No compassion here!

No help. Contacted, staff said the fax machine was low on paper. The order was placed on 5-26-2020. Seems like the only somewhat positive reviews come from face to face contact. Does that mean you have to drive to Katy to get anything resolved?

It has been 2.5 months and they STILL HAVE NOT SENT my WHEELCHAIR script to insurance company for approval!

I was not too impressed with Lincare at a different location than the Katy office. We were trying to get insurance approval for a portable oxygen concentrator for my husband. Was always told we would be called back but rarely received a call resulting in me having to call them again.usually with the same response. Months went by with no results. But then we moved to Katy and it took some doing to get the account transferred from the previous location to Katy. But once I began working with the Katy branch manager Rachel, things finally got moving again. She contacted the branch manager at the other location to make sure the account information was transferred to the Katy office. She stayed on the case and kept me informed. Always calling to let me know how far along in the process we were. Within a couple of weeks, we received insurance approval and the unit was delivered. Curlin delivered the unit to our home and gave us thorough instructions in how to use it. He was so knowledgeable, kind and friendly. I wish I could give more than 5 stars to this branch solely based on Rachel's efforts, caring, thoroughness and kindness. She is such a nice person. A big thank you to Rachel and Curlin. Your efforts have changed my husbands life with his new POC.

I wish I could leave no stars. Horrible customer service. They never return calls. They are never there. Do not recommend at all.

Horrible service.they will try to force you to keep your equipment and will try to fradulently continue to bill your insurance company.