Longhorn Appliance Repair, Plano TX

Yoba is so sweet and careful! He works quickly, and if I need your services in the future, I'll request HIM!

I called Longhorn Appliance repair in Carrollton Texas last November 2023 to repair an electric range which has temperature regulation issues. They sent a technician out who did not seem to know what he was doing. He was on the phone with someone else the whole time.
They ended up replacing two parts and charging me $250.
As the problem was intermittent, the problem was never fixed.
I called them back 2 months later to try to get them to backup up thier work. I was told I would get a callback by a supervisor, but never did. Now, every time I call, they don't answer (actually they don't answer most of the time anyway) and they are basically ghosting me.
I have a dozen rent houses and have experience with vendors.
I will never use this company again as they DO NOT backup their work, and I strongly discourage anyone else from calling this shady organization.

Longhorn and Jason did a great job fixing our Faber vent motor over the stove. He got it working nice an quiet like it should. Thank you so much, Great Job.

Bobby was punctual and knew exactly why my dryer was not heating up. He also recommended cleaning our vents which I was glad we did cause there was quite a bit of lint. Once done all was cleaned and put back to normal. I would definitely call them again in the future for appliance repairs.

Very happy with the prompt service and reasonable price. Technician did a great job. Will definitely use again.

Unbelievable service, Jason was very knowledgeable, professional and extremely kind. Highly recommended and will personally ask for Jason next time we need repairs! Thank you…

I wish I had read these reviews more carefully before I just looked at their overall rating of 4.7 stars. (doesn't seem right)
Super disappointed in this company. Seems my experience is common with them. Came to my house to repair a gas cooktop. Said it would be $500+ to fix and needed to order a part. Was given 3-5 days window for part to arrive. After they left I did some research and realized I could buy a new one for about $800 which I did. I called them and asked for a refund of my $250 deposit and offered to pay the $89 service fee. Told them they could return the part or cancel the order which wasn't there yet anyway. They said they couldn't do that. Was told the person i was talking to was "only an operator" but was assured a MGR would reach out to me. It never happened. Got a call 2 weeks later saying my part was in. What a joke. I should have disputed the charge on my card but I wasn't raised that way. When id voiced my disappointment with the person who called they said they were just an operator. Would've been nice to speak with someone who could actually do something about the issue. BEWARE of these people.

Jason is a patient and thorough technician who spent hours on our refrigerator and freezer repair. We had an emergency repair and called Longhorn. They responded immediately to us.

Diagnosed and fixed my washing machine quick. Efficient and knowledgeable. Will definitely use again!

Great service! Jason was professional and friendly. He gave us all the options and let us decide. Highly recommended.

Longhorn did a great job. Technician Yoba C, was on time, very professional a completed the work timely.

Thank you for getting to me so quickly. Yoba C was courteous and I thought he had corrected the problem with my dryer, but after pay $360 it still isn’t heating up. I will be asking for a refund.

The technician arrived promptly, diagnosed the problem, explained it to me, and made the repair. Thanks for the positive experience, Yoba!