Lotus Gynecology Health and Wellness, Austin TX

WARNING DO NOT GO TO THIS PRACTICE!

I visited in March with concerns as I had been bleeding multiple times during my current cycle which was not consistent with my normal period.

I went in, saw the NP, told her my symptoms and also told her I had been off birth control for about a year. She asked me if I could be pregnant and I told her in theory I guess, but because I am bleeding I assume I am not. She then proceeded to tell me that she was "concerned" about my fertility due to this irregular period, and because I had not gotten pregnant off birth control after a year, and said we should wait for my next period and then schedule an ultrasound to see why I wasn't getting pregant.

Fast forward two weeks later, I threw up one night for several hours and my husband walked into our bathroom to find me unconcious. Turns out I was 2 months pregnant (had been 1.5 month pregnant at the appointment) with an ectopic pregnancy. My tube could not support, burst, and I had two liters of blood in my abdomen. I went into urgent care (at this point thinking it was food poisioning) and they discovered I was pregnant within minutes of being there.

I had to have emergency surgery, lost my right tube, paid 8k in medical costs, and will have a 6 month recovery timeline before I can even think about trying to get pregnant again.

EVERY SINGLE OBGYN I have talked to about this is SHOCKED this NP did not ask me to take a pregnancy test as all my symptoms aligned with an ectopic pregnancy. I saw a TIKTOK a month ago that even described these symptoms being in-line with ectopic.

When I called Lotus to let them know what happened and to prevent it from happening again, they certainly didn't understand the gravity of the situation and got defensive saying the NP basically did nothing wrong.

AUSTIN WOMEN PROTECT YOUR BODIES! I have found fantastic care at St. David's Women's Health, they were the heros that did my surgery and saved my life. Go to them instead.

Do NOT get established with
Dr. Jehangir and her PA!

They are nice but DONT expect to get care in emergency.

When she and her PA are on vacation, you will NOT have someone to take care of you. Lotus Gyn does NOT have other doctors to cover you. The emergency room is your only option.
(If you aren't an established patient, other doctors usually can't see you right away)

I have been to Lotus 3 times with the same problem. I had to go to the emergency room one time due to the pain.
Today, I woke up in pain. I called Lotus. Both Dr. Jehangir AND the PA are on vacation. There is NO ONE to help me. The person in the office said they CANT see me until next Monday. 7 days!

Do NOT establish here.
I'm hurting, Dr. Jehangir and PA won't be back for a week! I can't go a week in pain!

I can’t say enough good things about Lotus Gynecology. Not only is the atmosphere clean, stylish, and calming but the staff and owner are awesome. Dr. Jehangir is non-judgmental, personable, knowledgeable and thorough. She makes my annual appointments easy and comfortable.

Pros: The office is nice, and the woman who does lab draws is awesome. Cons: They “couldn’t find” my ultrasound results and had two weeks to do so before my follow-up but didn’t bother. Then they failed to fill an important Rx that I was told by the doc would be filled. I called and asked the nurse practitioner to check on it the next day and she assured me she would call it in and that didn’t happen. I strongly suggest finding a more reliable practice. Far too stressful.

CAUTION TO GOING TO THIS PRACTICE.
I visited Dr. Jehangir’s practice as a first time patient to do an annual exam. As part of the check-in paperwork there was a piece of paper asking if I was interested in additional testing. One of them was for candida overgrowth which I had interested in from a gut health perspective.

I went back to the patient room and spoke with Dr. Jehangir she asked why I wanted the test and I explained. She informed me it was for vaginal candida and shared the symptoms … none of which I had so I let her know I did not need that test. Once we finished she said there was no need to check out and to just walk out. Weeks later I got a bill in the mail for almost $300 for testing which I found strange since my insurance covers annual visits fully.

I called the Lotus Gynecology office and shared my information but there was a huge lack of follow-up. Finally I was connected to the office manager Karen and I shared with her the situation. Then we had a lot of back and forth interactions as I waited for her to get info from Dr. Jehangir. Karen lets me know that Dr. Jehangir felt that I needed that test and the best next step is to speak with her and that it would be at no charge.

I have the conversation with Dr. Jehangir and right off the bat she tells me there is nothing they can do. I explain the situation once again and she says she has no recollection. We go back and forth and she tells me she will pay out of her pocket for the bill but I am not welcomed at her practice.

“Basically the only way I can resolve this is I will pay your bill. But then you cannot be in our practice anymore. ” “I will pay your $300 bill, but I will not be able to be your doctor anymore. ” She also said this was “a very poor use of (her) time”. When in fact Karen her office manage is the one that presented talking to the Dr. Jehangir as the next step. I did not request the call. Dr. Jehangir also said that it is “obvious the the $300 is a burden to you. ” Why yes Dr. Jehangir it is a burden when it is something we spoke about me not needing and you still charged me for anyways.

We end the call and minutes later Karen calls me to say they will not be paying. At this point I am writing this in hopes it helps others avoid this practice. The reviews of their poor office management are correct (I wish I would have looked at them prior). Dr. Jehangir as far as my office experience was nice. She should have someone with her when she is with a patient to take notes so that issues like this don’t happen. If I had ordered this test I would have no issues paying but I clearly told her that was not the test I was looking for and did not want to get tested for that.

As a doctor who owns a practice having good customer experience is important and this was handled in a terrible manner.

I hesisated to negatively review the practice becuase I was highly encouraged to visit Dr. Jahangir by a dear friend and I had a previous office with Dr. Jehangir that was positive.
However, after the bad experience and the insulting nature of DR. Jehangir with this experience I decided to move forward.
I had an exam scheduled for an endometrail biopsy. I was nervous as the diagnosis I was given caused me anxiety and just being in the vulernable position of a "papsmear", half naked and vulnerable is daunting anyway.
The front office was nice and professional UNTIL while I was in my room, alone, undressed waist down as is protocol for a biopsy, a lady from the front office staff came into my room to tell me the cost to be paid up front for the procedure.
I was confused and extremely uncomfortable. I have NEVER had a front office staff member in my room while alone and while undressed to talk about financials.
Later, I called the office to request to talk about the incident and asked NOT to speak to the lady who visited my room. I did receive a call back from THE LADY WHO VISITED MY ROOM and at that point I was even more uncomfortable.
We talked about it and she made excuses for why she went into my room, apologized, and this left me feeling like I was in the I was not heard nor validated.
I was still uncomfortable with the incident and explained that I would talk to the Dr.
I explained what happend to Dr. Jehangir and that only designated medical staff are allowed in patient rooms and her words were "you shouldn't cause trouble for the people who are treating you. "
At this I was LIVID and taken aback. My reply was "are you scolding me? " I explained that this is non compliant and this incident should not have happened, I want to prevent it from happening to anyone else, and the way they handled it was inappropriate. I lost my cool and told her I was hanging up the phone and hung up on her.
NO apology. NO effort to rectify the situation. Just me being left with what happened, insulted and humiliated.
It is unfortunate the way I was treated by the Dr.and I hope that this serves as a glimmer of insight with retrospection to amend future encounters.

Everyone was super nice and knowledgeable! The NP (or maybe PA) who did the exam was very patient and listened to all of my concerns. I loved that she was accepting of my nutritional approach to balancing my hormones as well as understanding of my mixed experience with BC. The exam itself was comfortable and quick, and not as awkward as what I'm used to.

Definitely recommend this place! I would love it if they offered OB as well.