Low T Center, Richardson TX

I don't know what happened to this place.

Delays delays delays, Lack of answers in the app, a change of the provider from Dr. Greg to someone woman named Angela who is less than empathetic. I've been charged $105 this month for services not rendered. Then it was explained they needed to do something else for another $50 bucks to render services, and then Angela told me to have a "blessed day". Um, excuse me - read the room. I'm already angry you took my money and acted like you didn't care and now you just told me to pay more money and then you inserted your religious "blessed day" in to it.

I will not be returning to this location. I have also set up a dispute with my credit card company as I didn't receive any products or services that I was billed for.

Use to like this place but on several occasions I would get there 5-10 before 1 when they go to lunch and the place is locked. Sometimes the staff is rude and says the doctor went to lunch. We all come during the day when we work, but if you have a schedule, keep the schedule. Its EXTREMELY unprofessional when your paying clients are lied to about the time. Moving to another company instead of here.

Super easy no need for an appointment. And it's nice to know you are not alone in your age related issues. And the rates are very reasonable, they take insurance as well

The only positive to this place is the option for at-home injections. Other than that, this place is a beating. The staff is a revolving door. The medical receptionists don't last long so they rarely know what they're doing. The providers (physician's assistants) change every 3 to 6 months. Some take time to talk to you and seem to know what they're talking about.others rush in and out and ask general questions, and offer little insight if the question is technical. They've lost my labs a few times (which probably isn't their fault and can be common based on the lab) and I always have to ask for the results and go to the clinic to have them printed off because they won't upload to the app. There is a chat function in the app but I have never had anyone respond to me through chat. Based on the attrition of their staff, I'm guessing it's not a great working environment (be it moral, training, culture, IDK).

Staff, provider are nice.

The intake with the iPads are completely unusable, laborious, and non functional…

Creating headaches for staff, patients…

Upgrade to a new more confluent system that’s is patient/staff friendly or your going to lose patients.

Don’t take it out on the staff, take it out on ownership/IT people. The system sucks! Causing long, unnecessary wait times…. Fix it,

I wanted to write this review last week but forgot. I use to be excited coming into the office. Dr. Greg was the life of this place. No matter what he had going on he was the life of the party. Moral within the employees was amazing. I really would look forward to going in and seeing everyone. Sad to hear Greg isn't with the clinic anymore. He showed true compassion and gave me that 1 on 1 time. Another words he didn't just see me as a number. He actually named me BIG Al. All around amazing person. Greg, COME BACK!

Waited over a week for my 3rd appointment where I would finally begin my much needed TRT. Arrived at 10: 30 for my appointment that the office made for 10: 50. Showed to a room at 10: 50 where I had my vitals recorded then a staff member came in and said the provider would not be able to see me and that I would have to reschedule. This after driving 30 mins to get there on my only day off (I took the day off so I could go to this appointment).

The kicker? The provider said the appointment had to be made before 10: 30 in order for him to see me. I didn’t make the appointment! And the provider and staff were unwilling to make any changes. Left and never going back.

These guys are super professional and informative. They will explain and address any questions, concerns or reservations you may have, comments see them.

The staff and Techs very friendly very helpful… The service I provide is outstanding… Always willing to answer questions at any time

Great people and help. They answer any and all questions. They don't make you or the situation feel weird and awkward.

Greg is really amazing to talk to and get helpful advice. Staff has been really good too. I like this center.

Very friendly and helpful staff. Never much of a wait. Always in and out quickly. Nothing but good things to say about this place.

Great environment. Efficient processes allows for quick in-and-out so, you can continue with your day. No-nonsense focus on your needs with an emphasis on supporting wellness rather than finding illness. On my first visit, they did lab work that gave me the most complete view of my cholesterol and other levels I’ve ever had. This will be an annual trip now just to track against those baselines. I highly recommend to anyone they should check out this place for themselves.

I just booked my first visit today and spoke with Crystal at the Richardson store. She seemed very friendly. I am hopeful to have a great experience at this location as I just had an awful experience at the Plano store. Fingers crossed as the reviews here are making me nervous.

Horrible customer service. Tells you one thing and then when you repeat the information back they tell you that they didn’t say what they originally meant. Very unorganized and unprofessional whoever the lady was that answered. They lost my business!