Lowe's Home Improvement, Little Elm TX

Absolutely horrible experiences trying to get blinds. Multiple times they have failed to cut them. Not responsive and lack of care. Complete example of poor customer experience all around.

The selection and service are excellent, and I pass a Home Depot to shop there due to their veteran's discount. Curbside pickup can be a bit challenging, and ingress and egress of this particular location is inconvenient.

Went in for Propane exchange. Paid to the cashier and was told that someone will be outside to help. Waited for 10 min but no one showed up, went in again and asked cashier if he can send someone for the exchange. He told me he already called someone on the phone and will call again. Waited for another 10 min, still no one showed up. Went in again inside and asked them to refund money if they are not able to help. He asked me to wait and again spoke to someone on the phone. Finally this guy showed up with the keys. No apologies, no rush.just the waste of 30 min to exchange the propane. Definitely not going there again for propane exchange.

No one knows what they are doing you ask a question and all they say is all appliances are good. No one answer the phone ever. And I had to go to Nebraska warehouse and they answered my questions.

We highly recommend this place. So many cool things. Jus try it. The staff is also amazing!

This has been my go-to since I moved here a year and a half ago but that stopped today! I went into the Kitchen Dept.to see about getting a kitchen cabinet door ordered. The gentleman who worked in the ordering area was seated behind his desk. He was having a conversation with another employee. After 10 minutes or so, the other employee finally acknowledged my presence. I told him what I needed and he invited me to look at the sample cabinet doors. I found a very close match to what I needed and again approached the gentlemen behind the desk. This time he was conversing with two other employees (the gentleman that helped me first had left the area). After 20 to 30 minutes of listening to the three talk about god knows what, one of them (not the guy behind the desk) graced me, the customer, with acknowledgement. I told him I found a match and would like to order a door. He said he would call someone over. At this point, I'm really beginning to wonder why the guy behind the desk is on the payroll. After 10 minutes or so, the guy helping me went to find someone. He then came back and informed me that "they" said no one is in that department any longer and I would have to go to the Prosper or Frisco store to get help.

They got got a lot of extra things that the other places don't carry. And all the staff is always very friendly.

Love this Lowes! It does what it should, provides good service and you can find pretty much any home improvement necessities here. Customer service is also fantastic! Always plenty of staff to ask for help.

I was pointed by three employees to where I could find what I wanted to buy.
Only the third was correct and he walked
me to the item which I did purchase.

Good selection of specialty woods that other box store does not have. Sometines a little more expensive but thats all relative

Curbside pickup is a joke. You can't even get anyone to answer. Been on hold forever. Nonsense

Lots of stuff is out of stock all over the store. Screw bins for specialty screws are ALL empty or all the screws are stolen and the empty bags are left behind. Same with the plumbing section brass fittings all in the wrong hooks all the way to the back. Electronic door lock displays None of them work.

This location is horrible. Don’t get me wrong, a lot of the employees here are nice and helpful, so it’s or them I’m upset with, but they are severely understaffed to the point where you should expect to be here for an hour or more for things that you need help with. Not only that, but their inventory is very inaccurate, so don’t go off of the website. This isn’t new either, I’ve been coming here for years, and unless I know exactly what I need and can find and grab it myself, I’ve almost always spent the majority of my time waiting. Paint, lumber, trimming blinds, and more. All of these things have taken me just an absurd amount of time to get done.

The sales associate didn't want to honor the sales price even after I brought her the sign she posted! It was a little unprofessional to say the least about this situation.

Update -
1.9 out of 10 times I can't find a single employee to help. How do you not have a single employer at a paint deck? Lol. Reveille i come and if need lumber or egg again I rate do much time trying to get help.
2. No knowledge in their product, I end having to return products because they suggested wrong compounds for the job. Chasing it was something else.
3. Won't let me return a minor orifice with out a receipt even though home depot didn't carry craftsman. It's a lowes thing.

How is this place staying in business. Would choose Home Depot everytime if it was closer.

Wood stacks are not brought down from upper shelves. Can't find a single lumbar associate four 30 mi, even after they call them on the radio. I don't have time for this. It's faster to drive to hone depot.

First, I went to Home Depot and I couldn’t find any employees to help and when I did, they didn’t have any knowledge of where it’d be. So I had to look for it myself, which took forever and never found what I needed. So I decided to try Lowe’s to see what luck I had there. When I got there I saw 2 employees talking to each other so I went to ask them if they could tell me where to find the item I was looking for. I felt like I interrupted their conversation. First he told me what aisle to go to but I told him I already went there and I couldn’t find it. He hesitated because he was leaving his other conversation and showed me after I insisted that I already went there and couldn’t find it. There were other things I needed to find but because of his hesitation I didn’t want to ask. However as I was going down the aisle to find the other items I was hoping to find an employee to ask and that’s when an employee named Margie came up to me and asked ME if there was anything she could help me with and it was so REFRESHING! She was very kind, professional, and very knowledgeable. She helped me find 4 other items in different areas. That’s why I want to give Margie credit for being such a wonderful Lowe’s employee! You have a great employee with Margie! All the other employees never made eye contact with me or asked if i needed help.

Very poor customer service. Mark at the pro desk couldnt be any less apathetic. I get kind of a weird depressing vibe in here.

Waisted a week waiting on inventory to replenish. Went back to find out same items were still out of stock. Amazon from now on!

Was loading large and bulky pickup order of landscape edging and the gentleman going to get carts saw me, offered help and then loaded the majority of the order into the back of my van. He could have ignored me, instead he saw and helped. Excellent customer service! Also love the military discount!