Luxury Auto Works - Pflugerville

Patrick is AWESOME! I took my Audi A5 in for some work and Patrick was very professional and knowledgeable throughout the entire process. He is very detailed, thorough and so nice to work with.

Patrick was great at explaining what was wrong with my vehicle, was able to get the part in and everything done before the end of the week, AND got me in a loaner vehicle! Top notch service! Thanks again!

Luxury Auto Works-Pflugerville takes care of my Maserati for every service repair and does an excellent job each time. Ask for Patrick. He is the best!

Took our Audi Q5 in for the first time due to an oil leak and another issue. Patrick at the front desk was courteous, professional, and friendly from start to finish. Assured his team of certified mechanics would diagnose and fix and did in under 2 weeks. Even provided a loaner car. Returned a few weeks later to address another issue in little time with another loaner. Highly recommend this place!

Patrick is helpful, knowledgeable, and polite. Service was prompt and complete. Definitely recommend. Ditching dealer service and switching!

Patrick was excellent and the mechanics are real pros will always take my car to them. And tell my family and friends about them!

I’ve taken my car here a few times now and will definitely continue. They are very kind and communicate well about my vehicle.

I recently went here to get an oil change and battery. Patrick helped me. Literally this was the best car care experience I've had in 20 years. I'm from Nashville and was on a work trip. Wish y'all were in Nashville. Thank you for how well you represent this company Patrick!

Luxury Auto in Pflugerville is thorough in accessing what's going on with your car. They even video it so you can see what they can see. Patrick always greets you with a smile & calls you with updates. I've been taking my car there for the last 3 years. I highly recommend Luxury Auto for your car maintenance & repair.

Experience and friendly, detailed information about my vehicle, and recommend maintenance.

Patrick and Chris are amazing! Since buying my first Mercedes I didn’t really want to go to the dealer because of the insane upcharge. Someone recommended LAW so I decided to give them a shot. We take all our other cars to Sun Auto in GT which is also amazing but I felt like I needed to take my car to someone who has experience working on high end vehicles. They have been nothing short of amazing! They have taken great care of me and my GL 450 so we’ll that now I can’t imagine taking it anywhere else. If you’re looking for a place to work on your high end vehicle tell Patrick I sent you!

Now that I've had time to process what happened right in front of my eyes, I can share my tragic lose.

Having a part replaced on my car that I didn't ask for but a different part, I arrived at the repair shop after waiting four long days to get her back. I payed a hefty fee for the repair so I waited eagerly for the service agent to turn over my keys. As I waited in the glass entryway of the shop, I noticed heavy smoke, as if someone was grilling right outside the front door. I went outside expecting to see one of the mechanics with grilling utensils, but instead I saw, heavy smoke plumes coming from the hood of my car.
I immediately yelled, "My car is on fire! " and the word FIRE spread faster than the paint that was melting off the hood of my now engulfed car.
Everyone that worked there ran toward the car with fire extinguishers and a water hose. After fighting flames for what seemed like an hour, the flames and smoke finally subsided and we all stood there in shock, staring at the hot gooey mess that is now my engine compartment.

After speaking with management I asked for compensation for the damages and they're counter offer was for me to purchase a vehicle from them.

I would absolutely NOT recommend this place if you can help it.

These people are the Greatest! I brought my vehicle in and spoke with Patrick. He went over everything with me and made sure I understood the process. He introduced me to the shop foreman Chris and asked me to go for a ride with Chris to duplicate my concern. Chris was very professional and friendly. I duplicated my concern with Chris. Patrick gave me a vehicle to drive while mine was in for repairs. That was Awesome! He called me about 1 O'clock the next day with a diagnoses and a quote for repair. I authorized the repair. Patrick called me the next day and said my vehicle was ready for pick up. When I got there my car was Clean! I did not expect that. That was the icing on the cake:) Luxury Auto Works has earned a customer for Life! Thank y'all

Luxury is one of the best if not the best there is. Every one of the guys is super knowledgeable and extremely pleasant to talk to. They will point you in the right direction on your vehicle without adding pressure to get it done asap. From everyday vehicles to high end vehicles I can’t recommend them enough!

Always get a second opinion with whatever they tell you. This people have been ripping me off for years. A part B service and oil change for Mercedes C300 for $700 something and recommending repair which are not even due to be done and not needed for $2800. I had spent $2580 in their Cedar park location in May 2022 and in November 2020 they charged me $700 something then recommending another $2800 for undue and undamaged repairs. I took my car to Lamb's and they did a full analysis and reported most of the things were not needed and not recommended and what they did fix was 4 times less the cost. Luxury Auto are extremely over priced on their Labor and they are highly over priced on parts and unethical with their practise. I will never go there again. Everytime I left them I aways walked away with a sense of being ripped off and you should never have to feel that way when dealing with people or businesses. That's your gut telling you something is not right. I went for a second opinion this time and it was the best decision I made. Safe to say I will never go there again and I have told me friends to stop doing business with them. Parts cost $500 their Labor cost 1500 for a job done in 2-4 hours that's criminal!