Maaco Collision Repair & Auto Painting, Irving TX

After an unfortunate hail storm, I was left to travel 3 hours away due to an influx of claims in my local area. I reached out to Maaco and advised the owner of my situation. She went out of her way to accommodate my car intake on a weekend. Why Maaco? While they are not a preferred shop for my particular insurance, I wanted peace of mind. This shop is unique, Woman, Minority and Veteran Owned! From intake, through my entire claim process (4 weeks), Sonia and her team consistently provided proactive communication with myself and my insurance company. If you are looking for an honest, professional, non-price gouging shop I highly recommend. Keep up the great work!

Took my truck to get it painted. I wanted the exact factory color and let me tell you.this place did not disappoint. My truck looks brand new! The young lady that helped me was so friendly and so nice. She explained everything to me and made suggestions that would benefit my pocket instead of trying to upsell me. When I walked in she remembered my name and knew exactly what car was mine. They had it ready exactly when they said they would. The owner came out while I was there and she explained everything that had been done. She is a veteran and I am so happy to support local small veteran and woman owned business! You must take your car to Maaco Irving.

I come in to have my car repaired after a collision on a roadtrip and get an estimate of 8 business days to do the repair on 3/20. I never received a call from the shop, so I reached out about 2 weeks after and was told it will be ready 4/10. I receive a call 4/9 or 4/10 stating the wheel needs to be replaced (although I'm astonished that after 3 weeks nobody noticed this detail), and a replacement can't arrive until 4/13 or 4/14.

I already have a flight booked that I can't cancel, so I arrive 4/11. I never receive a call, so I call back late 4/13. Apparently, the wheel hasn't arrived, but I don't get a straight answer when that will be. I decide to stay until 4/17 to see if the situation can be resolved. After repeated calls, nobody has a clear answer even after I express extreme displeasure. I have a prior important engagement, so I fly back to MN.

I don't receive confirmation the car is ready until 4/21, over a month after I brought it in. I come to pick it up 4/30 after calling the day before to notify I will pick it up in the morning. When I got there, the license plates were still not on the car. I found the screws in the cup holder. I then turn the car on, and it shows a warning about a malfunction about the front right headlight. I open the hood, and lo and behold, the electrical wire isn't connected.

After all my expenses based on bad info and shoddy workmanship, I couldn't resist writing this. In over 31 years of living, I have never posted a review or complained online since I like to see the best in people, and you never know for sure the circumstances involved. However, some offenses are too egregious to let go.

Edit: Oh and I almost forget, there was still painting tape on the car! Obviously, this isn't hard to address yourself, but I'm more annoyed by the gall to not check basic things after such a long time (or maybe it was on purpose? FYI, I was very polite and patiant until about 3-4 weeks in).

My car looks fabulous!
I could not be more pleased.
Great job at a reasonable price. If you need your car painted, go to Maaco Irving.

I went to get quote for scratches on my car. They treated me well, provided enough information, and compared to service king and calibre collision center Maaco quote was very reasonable.

I have to call them many times because nobody responds my messages and every time I call they are not ready with my job so he has been 2 weeks telling them frequently and until now they don't have any date to say when the piece will arrive a mirror that cost less than $100 they are charging me $300 even when I already paid the price of it they are very unresponsible and they don't tell me when it would be ready.
I do not recommend this place to no one who want an efficient service you better go somewhere else because if you don't have nothing to do, and all the time of life to wait this is the right place to go.

I had a great experience here. From start to finish at the Irving location in DFW. Sonya helped me through the entire process and I was happy with the estimate I had for my vehicle. I will recommend this location to other people and definitely be back to get the rest of my truck painted here again. Awesome work.

Just had them repaint my 07 civic coupe with the terrible clear coat failure they all seem to get. It came out amazing! I did some prep work myself because the clear coat was flaking off so badly, because of this other Maacos didnt want to work with me. David took it in no problem and even did some additional sanding in areas I missed. The paint came out great! I would recommend this Maaco over any other franchises in the DFW area!

I couldn't believe the amazing end result for the price I paid. The staff was so easy to work with, the price was fair and the work was completed in just a couple of days. Thank you Maaco of Irving!

I am EXTREMELY impressed with the results of my vehicle paint make-over at Maaco in Irving, TX. Also, their prices are very reasonable in comparison to dealership prices. I'd gladly refer anyone to the Maaco in Irving, TX. Thanks again (Alen G.) for being a super Gem of a service personnel!:)

Very pleased with our experience at Maaco. They did a beautiful job of painting my husband's 20-year old work car; made it look new! The employees were also friendly and helpful. Thanks.

Painted my old cracked 2000s Infiniti and once it came out of the shop it looked brand new from the dealership and all my friends were in awe. Staff was very friendly with my first time getting a paint job. Thank you Maaco Irving

Wow, this team really works to their commitment and slogan, You will be satisfied. The paintless dent repair was great, and the team was very friendly and professional.

The worst manager I have ever met. He was eztreextr unprofessional, unpleasant, and disrespectful. I would not recommend this place to anyone who conducts professional and respectful business. Pathetic manager that can't keep employees in the door. I guess this explains why.

Took my BMW 535I for bumper repair and paint and was completely happy with the work and customer service. The management staff was friendly and made sure I was satisfied. I would definitely come to this location again.

I dropped my car off on a Thursday and it was ready the following Thursday. Fast service. No hassles. Great customer service.
Thanks, Maaco for doing a great job on my car!

This deserves no stars. We took our Toyota Tacoma in 3 weeks ago. They said it’d be done in 1 week. It took 2 weeks! They left 3 big paint drip marks on the back. 1 on the side of the door. They even forgot to put our logos back on! Would not recommend this location. I spoke to the manager and he laughed. (This is the Irving TX location)

The crew is great! I am very pleased with their work and customer service. They made sure I was pleased and everything was to my satisfaction. As with some other body shops, the paint wasn't two-toned.

Maaco turned our ugly, paint-peeled, weather-beaten 1999 Miata into a beautiful masterpiece. I see why numerous auto resellers and dealerships turn to them for painting their used cars. Their work is truly beautiful. And the staff was very helpful and service-oriented. Plus, they were fast: our car was ready in about five days. I highly recommend the Irving Maaco shop.

I am very pleased with the work that was done on my truck. They paid attention To all the details of the truck body and sanded it and painted it in the exact color I wanted. The results were a lot of head turns when I drive-in my truck. They even put my custom emblem on the truck and made it that much more awesome!