MacArthur Park Apartments, Irving TX

I would give a zero rating if it allows me to do so! The AC has been dripping for almost a week and they sent someone to fix it after a week and the day after he fixed the dripping the whole AC unit stopped working! I wonder how many more days they are gonna take to fix this AC in this horrible climatic conditions

The Changes Management is making a wonderful job for the first time in many years. I am renewing my contract thanks to Dallila la G. M. He convinced us with his kindness and his work we are very happy to renew here.also for the first time someone puts order here this place was a disaster everyone makes what they wanted. If you are looking for a place to live in Las Colinas this is the place. Thank you Delilah, you are the best.

If I could give this apartment 0 starts I would! I have lived here for 19 years and this new management is the most horrible of them all. Please go and take your money elsewhere…they charge 1,200-1,600 a month for the worst service in the world. My bathroom ceiling had been leaking for 2 weeks, they came, broken everything up, left a mess, and didn’t even fix it (saying they didn’t have the supplies). They came weeks later and said we just need to analyze it so we can get all the supplies. On top of that when asked for a carpet cleaning they set an appointment but they will never come! When you ask them when the cleaner will come they say we don’t know maybe 12-3am. Have you ever heard of a carpet cleaner coming at 3am for a routine clean! My neighbors have told me their toilets don’t work, the maintenance workers have stolen from their apartments, cabinets are broken, and due to the winter storm even the laundry area hasn’t been repaired due to the pipes bursting and the list goes on and on! The management is so rude, disrespectful, and don’t care about you or your living space. All they care about is the rent and whatever else money they can squeeze out of you! Delilah always has an attitude and is very rude. You bring up an issue to them, they get offended, and then disregard you (as well as speak in an awfully loud tone). They all need to get re-trained in customer service. Don’t even bother calling corporate because they don’t care either. If anything I have heard amazing news about the apartments next door.

Maintenance request are pathetic, the ac unit is dripping water from last week, raised several tickets, nobody is responding neither they have courtesy to tell a timeline by which this would be done, please stay away from this apartments, worth not staying here.

If you scroll down my daughter has written what we have been going through for the past few months. Ganga has only been the helpful one out of the entire management. You can see that they responded to my daughters review by saying we are happy with their service and there is some type of miscommunication. There is no miscommunication with anyone…they don’t care! They will say that maintenance will come on Tuesday, when Tuesday rolls around and you call the office they will say that we heard wrong and there is some type of miscommunication. When my daughter went to the office to speak with Delilah she spoke to her in a disrespectful way. No one should be spoken to like that. With this new management it has been an awful experience. Like I said Ganga deserves 5 stars because she is the only one who truly cares for her residents.

I've been living here for awhile now and I really love it! My apartment is beautiful and spacious. The 3 women in the office always seem to look out for me and try to work with me to the best of their abilities. Morgan is the kindest and extremely helpful. I go to her whenever I need something fixed which isn't often and she makes sure it gets done as soon as possible. Morgan truly makes me feel valued as a resident as well as the rest of the front office staff.

Okay, So we stopped getting hot water last Saturday and I myself felt bad for calling multiple times for that issue.today is Wednesday evening and They keep on saying the same that your maintenance request is already placed! I’m so fed up with the maintenance, i understand the amount of requests they get and respect their time but I’m TOTALLY vexed now! How can someone bath with ice cold water for five long days?
Some or the other issue always comes here - first the AC dripping then the AC stopped working and later the squirrels ate the fiber cables hence we are out of wifi for two days and now this is the second time we placed hot water request! Unbelievable!

I used to really love where I live. However, the new management that took over a few months ago do not fix anything anymore. They are more worried about outside appearances of trees rather than what's happening inside. The solution to my leaking shower is for the upstairs neighbor that just moved In is for then to just stop using theirs. The gates stopped working when they showed up letting everyone come and go as they please Parking has progressively worse. They tried to assign parking but that's a fail because they dont tow/hold people accountable. The pool stays dirty on the bottom. All COVID, I was only 1 week late in rent, they worked with me but I worked late the last day rent was due this month, and called immediately the next morning but they did not care to help me even though I work for the state. Ive had animal (s) chewing/scratching in my wall for over a month and was told post control would come. They didn't. I have ants and roaches now, and left a message with the office. I pay for pest control but nothing has changed. They didn't care so now Just over it. No need for a response from owner, I'm leaving. Oh and the second review is correct. The pool is closed bringing me down to 1 star. There is more. So now my second bathroom leaks and the maintenance man said that I may have to pay for it because I informed them the second day water is coming up from my second bathroom floor. I went up to my neighbor that just moved in and their ac is leaking into a bucket for over a week and they have to empty it every day. Meanwhile there is additional maintenance to the pool area. Do I have to pay rent when the apartment is not doing maintenance inside?

Hello MacArthur Team,

I would like express my thankful to the entire crew of leasing team, right from Morgan, Dalila, Elina & Ganga. It was a pleasnt and hurdle free experience for me to book an apartment and get things done. Morgan, my very special thanks to you for completing all my paper work and done my job very much easier. We are so dlightful the way you handled our queries through calls and email. This positive approach really made us to confirm MacArther is our shelter in Irving.

Everyone in the front office is very responsive and listen all our queries with patience. All our questions with reference to repair, clean or maintenace also attended very professionaly and right manner. My special thanks to Dalila. After I have been moved here, she has taken extra care for all my queries and addressed on time as well. This helped my family to settle without any problem in the living house. We are so satisfied with the output from the front desk team as well as maintenance group.

We are so happy for improving the community like, renew the swimming pool, arranging cooking area & TV Lobby. This is really intresting and every unit in this community will make use of this new feature. Thank you for taking extra effort to make it all happen. Altogher, We are so dlightful to part of this community! I would like to perfer MacArther Park is your next living space with Peace!

Maintenance requests are slow. My car was towed from apartments when I was out of town. I am primary lease holder. They do not have courtesy to inform me by email/phone. After 10 days I received notice from towing company and asked huge amount for towing.

Giving 1 star just because of the current MP community manager (as of date Apr-29-2021). She treats residents very badly.

05/17/2021 Update:
Increasing the stars just for 'Emmanuel', I really appreciate the way he does his work and I really feel, every person (including me) should be like him whenever we talk to someone.

Thanks Emmanuel for your hard work and patience.

Been living here for a couple months and its been the best.manager is the BESTTT! Gets things done quick.and the area is great.

Very poor management.its a gated community but always the gates are Open. Its a summer.but swimming pools are closed, if we ask they say you can use, but its never cleaned. If any issue raise a service ticket. But no response few days.if you call and ask leasing office they will say looking in to it but it takes a days to resolve.the community is okay but is very poor management. I stayed last 3 years now tied up, so planning to move out.

Love my apartment. I've lived here for a good while now and can see some good changes happening. And if an issue arises in my unit it's address promptly.
Mrs. Delilah and her staff are amazing. I've never had a bad experience always respectful and polite. I do recommend MacArthur park and no I'm not getting a discount for a good review just giving credit where credit is due.

I would give 0 star to them if possible. I lived across 7 different cities and coast to coast over last 10 years and this is the worst community I ever lived. Absolutely NO attention to resident problems once you move-in and their tone literally changes soon as you move-in. You can also kiss good bye to your deposit because when you move-out they will have tons of reasons to deduct almost entire part of your deposit.

If they pay attention to residents' problems, they wont have to give 4 to 8 weeks free for new resident. Almost, no apartment community in Irving offers free weeks and they have to offer 4 to 8 weeks because they can't find enough people move in and once those move-in will never renew lease!

I notice great change since new staff took over in November. They are always at the office and ready to speak with you.

Apartment from HELL. I am a current resident. I have had the worst experience living in this complex. First the complex has had several different office staff, leasing agents. Obtaining one month of free rent is not worth the headache of living in this dump. Hot water does not get hot. Apartment has flooded twice.constant pest control problems, no light switches in bedrooms, electrical outlets in both of my bedrooms don't work. I have placed multiple work orders.maintenance only temporarily fixes the problems. Office staff could care less about the problems I am currently facing living in Mac Arthur Park apartments.