Magnuson Ace Hardware, Friendswood TX

This is such a wonderful place to shop for many different things. I personally am so tired of standing behind 10 people in the super stores to give them our hard earned $$. It's sooovery worth it to pay a small amount more to avoid feeling like a herd of cattle only to get poor customer service as I hand over part of my pay check. The customer service is so nice here. You almost feel as if you've travelled back in time when merchants knew who buttered their bread & we were happy to do business!

Beware: 30 day return policy for even simple brass fittings. If you like to buy parts and tools weeks in advance of a big home project, DO NOT buy from here. Go to Lowes or Home Depot, both stores have return periods 3 times longer than here.

Just had a not so friendly experience at this store. 2 out of 3 employees seemed to be more condescending than sincere. For now, I'll shop elsewhere.

Robert worked with me on filling my propane tank for my rv. He was able to fill the tank quickly and safely. This place is has a highly trained staff and has always been very helpful with all of my purchases.

Had to come back twice because they didn't cut my plexiglas right size. Furthermore, I jammed my toe on the front door because one of the employees pushed it the opposite way.

A friendly and helpful employee sent me home with exactly what I needed to get my project done.

At age they are very helpful and kind people. They are also very knowledgeable. I will continue to do business at this Ace hardware for as long as they are open.

After Harvey when the big box stores were out of almost everything, Magnuson had what I needed. The staff took me right down the isle and picked up the item and placed it in my hand. They were helpful, courteous, and friendly. For years now I always bring my 20# propane tank for refill and even bought two (2) new tanks before Harvey and had them filled. If you don't know, their tanks hold an honest 20 pounds at a very reasonable price. Compare that to what you buy anywhere else. Their people fill my tank and place it in my vehicle!

I find the cashier helpful and friendly. I wish they had more square feet and carried more hard to find items, but I am thankful for what they have and their service to Friendswood. I understand that they cannot buy in huge rail car quantities like big box stores and so they cannot sell at big box prices.

When I need a replacement spare key, they are always there. One time, the key did not work and they offered me two more replacements at no additional cost and both worked! When I needed emergency toilet repair parts, they had them and the cost was no more than big box prices.

I know that when I go to Lowes, trying to find a helpful employee is like trying to find a flopping catfish in the middle of 518 in the summer drought in Friendswood. I also know that when I walk into Magnuson, I am normally greeted with a friendly smile and directed to where I want to be or taken to where I want to be.

That is my experience and I will continue to shop at Magnuson:) Mr. Magnuson, thank you for your service! Salute!

Asked a "manager" about help with returning a firearm that was purchased from Keith's Ace HARDWARE, in Brady, Tx. He tells me they have nothing to do with Ace Cash Express. Yeah. Then proceeds to "promise" me that wherever I purchased the gun, is a completely different company because he doesn't deal with guns. My one thought, please try just a little harder when fabricating the applications for that place, it's ridiculous.

Expert, meaningful help when you need. Veteran owned, Veteran friendly. Great place to refill Propane tanks too.

Very disappointed in the pricing at Ace Hardware. I understand making a profit, but when your items so much more espensive than I can pay at a local Box store, guess where I'm gonna go? You are taking too much profit for convenience. Nice staff, Mom and Pop feel to the store but WOW the prices.

I called about a STHIL 180 CBE Chainsaw and the staff is always very helpful. Went to the store and was instructed on how to start and maintain the Chainsaw and the customer service is always excellent!

I've been trading shopping there since they have open, a
great place to shop, in a great place for Friendswood!

Always friendly, has everything the big stores has and some things the big stores dont have. Love it!

Super friendly and knowledgeable. Bought a chainsaw and they got it ready for the first use and showed me how to use it. Excellent service.

Always quick to greet me, and quick to offer assistance in finding what I need. Staff is also knowledgeable

Awsome store they allways want to help you whem you come in the door or any time they walk by you when your in the store the big box stores should take leasons from them