Mansions at Sunset Ridge Apartments, Carrollton TX

This is a great place to live, but they change the "Community Guidelines" every 5 months. A year ago we were told we had to move our grills onto the patio because it was an "eye sore". So we did. Six months later we are in "violation" of their code. The City of Carrollton allows charcoal grill and propane on patios as long as there is a sprinkler system. We have sprinklers on our patio. The apartments responded that we are only allowed to "store" the grills on our patio. Here we are 5 months later, and now they are telling us we aren't allowed to store charcoal grills on the patio. It used to be a quiet and enjoyable place but now the office has made it impossible to follow all their rules 100% of the time, so they blow up your phones and emails with complaints. Almost to the point of harassment. On a lighter note, amazing and fast maintenance, great pools, grills work some of the time, and our rent has only gone up $300 in 8 years. If my rent goes up substantially after this review I will absolutely be talking about it.

We have been at the Mansions at Sunset Ridge for almost three years, and our experience has been wonderful. They are always friendly, responsive, and accommodating. Also, the grounds are kept clean, parking is wonderful, and the neighbors are great. Everyone living here, at least in my building, seem to be settled, so it is very quiet and not a constant change of neighbors. I would definitely recommend Mansions at Sunset Ridge as a great place to live, because it does not feel like an apartment, but a home!

Great property! Amazing floor plans. Quiet, and plenty of walking space around the property. Residents are all friendly and sociable. Leasing office staff is communicative, professional, responsive and thoughtful.

The Massion Sunset Ridge Apartments are very nice.
It has not been uncomfortable for 4 years, and the office staff are very friendly.
The building manager was also very quick and friendly.
The surroundings are clean and quiet, and the neighbors are great.
I have no intention of leaving this place.

The whole process was effortless. I was able to electronically sign and submit the paperwork. The leasing office was very responsive with any questions!

The team is super responsive and am delighted at the efficiency of the office and the maintenance team. Kudos to the great work

Your maintenance is superb. Always a quick response, always solves the problem, the workers are friendly and courteous.

Maintenance at Mansions at Sunset Ridge is absolutely the best! They are very prompt, professional and super nice. I have lived here for almost 4 years and they have always been like this, very consistent. The staff is great, they keep us informed and updated. Always super nice when communicating. The complex is always clean!

Living at Mansions has been wonderful. We loved our apartment so much, that even after 2 years, we were reconsidering to buy. We did find a house and bought this summer, ending our lease. But I truly wanted to share that my husband and I have enjoyed living in this community so much. It’s clean, safe, has great neighbors, close to literally everything, has very nice staff and amazing maintenance; not to mention the apartment itself which was beautiful and offered so much more (washer/dryer, 2 car garage, spacious apartments, added office/ built in desk) than most other places in the area for the price! In our opinion, Mansions at Sunset Ridge is the best apartment living in the DFW Metroplex hands down. If ever I need to live in an apartment again, it will be our choice home.

Staff is confused about what they have, I had log drive from San Angelo to view the apartment I just talked day before my visit and when reached there. That said they don’t have any available at this time. So disappointed

I submitted a service request for my dryer at 9am & by 11am I was already receiving an email saying service request was done.

Beautiful and safe place. Neighbors are lovely and the staff are helpful. Glad to call this my new home

Lived here for 5 years. This is a great place to live. Office staff are wonderful! Maintenance requests are completed within 24 hours. Property is clean and up to date.