Marquis at Stone Oak, San Antonio TX

The process to see an apt and reach somebody in the office is horrible! I made an appointment with them and they rescheduled me and I had been trying to call them an hour before my new appointment that I would be running late because of work. The recording states for leasing info press 1 then you are on hold forever! I had to call back several times because the wait time was long each time. In the meantime I also emailed the office. I get to the property and there are other folks out there trying to get thru to somebody with no luck. I see the notes posted on door and it says to call then number I've been calling, I also knock on the doors and wait out there for 20 min. While waiting I am calling that number again finally a representative at the call center answers.
She seems bothered and states that she is not on property and that I have to press the number that says for resident to get a hold of somebody. How would somebody needing leasing info press the option for resident! I let her know that I'm on the property outside. She says she can't help me any further and I have to hang up and try again and press the option for resident. I do and now I get the voice-mail.
This process is frustrating and I still haven't seen or spoken to anybody at the complex. I wonder if the residents get the same run around too.

Poor management, residents typically don't clean up after their animals, amenities are barely usable due to their COVID restrictions on times and the hallways and stairways frequently smell of dog urine. Definitely has been an awful experience.

I can't speak to previous management, but my experience has been incredible. Sybil made moving in a breeze, the place is affordable, and so far the service has been great. Definitely love it here.

The fire alarm in bldg 1 goes off randomly. This is the 5th time I have had to drag my dog out of the building with the blaring alarm going off. Today it was at 730AM and it was 10 degrees outside. I'm so happy I get to move from this place next month.

I applied here but they're not very professional. I decided to cancel the application.the rep said sorry and will issue refund. I followed up.they said wait 2 weeks but could take up to 30 days. I waited 2 weeks still no refund. I emailed again.then they said "oh sorry it's a check come pick it up". I live 3 hours away in Houston.then I get another surprise email saying I won't get a full refund. I am so glad I didn't go through with this place.terrible service and lots of lies. I can only imagine how the tenants must feel when they need something fix "oh we'll send someone out tomorrow". Then someone comes out 30 days later. Don't be fooled by the sweet talk to get you stuck in their contract and they don't deliver up to their words. A business who doesn't keep their word should be avoided.

I have lived here for about 9 days now but I have been amazed on how great the staff is. Jennifer has been great assisting us getting an apartment and I am loving it so far.

EDIT: I ended up living here for 3 years and loved it. It was one of the best apartment communities that I have lived in and even with COVID-19 it didnt affect the services. Still love the fact that Jennifer is now the Director and will miss speaking with her whenever I picked up my email.
All of you have been awesome!

I've lived at this complex since 2015. Once CWS, the new office and maintenance staff took over this complex a few years ago everything improved greatly.

The maintenance staff always responds quickly, friendly and efficiently. The office stay is very helpful in solving my issues.

The complex and the views are beautiful, clean and well kept. I am happy to continue to call this place home.

Vanessa C.

I moved from New Jersey to San Antonio, TX almost a year ago to my 2 bedroom rental at Marquis at Stone Oak. Staying here has been pleasant for a number of reasons. The complex is very nice, and my unit has large rooms and a wonderful view of the rolling hills in the area. The staff has been helpful and friendly, and my questions are answered quickly. My son is out of school, but for anyone with children, the public schools are close by. In addition, there is a great library off of Wilderness Oak with a great selection of books and activities for the public. Marquis is close to hospitals, physicians, clinics, pharmacies, and other health facilities. You can also find all kinds of restaurants and numerous shopping areas. I certainly am recommending Marquis at Stone Oak for anyone coming to this area.

We moved to an individual cottage here about a month ago and so far it has been a wonderful experience. Attached garage is the best feature of the unit. I also like the size of the unit-about 1700 sq feet. Overall great rental unit.

The office and staff are pretty nice and it’s a great community come join it. Ask for Derek he’ll hook you up

I have been there for two years and have enjoyed every moment of it. Great management, pool and gym and fabulous!

Jennifer and Derrick are amazing. So is the maintenance team. They are kind and understanding. I have been here for over a year and never had any issues.

Terrible Property Mgmt.why.they called to have my car towed without any notification and I live here. I call this place home. To me that shows a lack of care for their residents. They will send mass emails about dog poop and maintenance but not that their checking your car to see if your tags are up to date.really Marquis. All time low. Wish I could attach my invoice from the impound totaling $295.18.

We have lived at The Marquis at Stone Oak for 2 years, and have no intention of leaving anytime soon. Why would we, as we live in a beautiful area of town? The complex is well run under new management, or ownership, in the past year or more, not sure which. Either way, they have totally restored our gym and added all new equipment of every sort! The office staff are amazing, especially Kaylin, and I say that because she is the person we deal with mostly, but all of the staff are excellent and very helpful. When we walk into the office, we not only get a smile, but they always get up from their desk and walk around to you with an obvious desire to help. Dick and the other maintenance staff are excellent, always prompt, courteous and efficient.

The grounds are beautifully kept! New flowers every spring and throughot the summer. My wife and I often comment while laying at the pool, that it is reminiscent of living at a tropical resort. The beautiful pool area with surrounding palms, the golf course just behind us, and the quiet ambiance of it all makes it most believable.

The lease prices are very reasonable as well, and from what I've seen, give you more amenity per dollar.

It's a please to offer you this insight, our opinion, of The Marquis at Stone Oak!

Thanks,
Cindy and Mike Enloe

First, Jennifer Valdez is the best and always willing to go the extra mile and make things happen within her means. The apartment complex looks extravagant from the outside, but there are many internal issues in the penthouse, Bldg 9, therefore my rating is not applicable. My family and I moved into the Canyons at Stone Oak later to be named Marquis at Stone Oak in Mar 2017. My vehicle has been broken into twice in the garage area. The most recent was on 9 May 2019. I had just purchased the 2019 Ford F150 XLT on 4 May 2019. When asked for the camera footage, it was not visible to make out a suspect due to cheap equipment. The break in before that one, my driver side window was knocked out and the camera's were not working at all. The apartment complex does not cover theft of property on their property. Since moving in, the water heater burst twice flooding the entire living /dining room, hallway, and my daughters room. Mold set up and water damage lingered from the spill. Second, the upstairs apartment sprung a leak and until this date of 14 May 2019 we have a mold infested closet. The dish washer has had to be replaced 3 times. The cabinets in the kitchen are constantly falling off the hinges. The lights bulbs are always blowing. To top it off, the water pressure has been regulated and not as strong flowing as normal. We spent the Christmas and New Years of 2017 without electricity on the kitchen side of the apartment, thus not able to prepare a Christmas meal.
In Mar 2019, an electric socket in the hallway leading to living area caught fire as my family was walking out of the door. We were leaving our 17 year old son home as he didn't want to attend. Thank God my wife noticed the smoke coming from the socket. The fire department arrived and informed us that it was an electrical fire inside the wall. Maintenance came and replaced the socket later that evening. Still not sure you can use the socket. I guess the most disturbing of all is that the animal owners let their pets roam free without a leash and take care of their business everywhere. The owners do not pick up behind their pets. Thus you are always stepping in poo. Bldg 9, the Penthouse, has a routine cleaning of 1 day a week and 99.9 % of the time it is not done. The stairwells have limited lighting for females and the doors are not secure to the bldg. We just moved into our home on 10 May 2019. Good luck to you if you decide to sign a lease with Marquis at Stone Oak. I can say that Jennifer along a few of her staff members did their best to accommodate our needs in a timely manner. She is working with limited resources and doing one HELL of a job with what she has. Hats off to you Jen.

There is always room for improvements in every apartment complex, but there are not many places that you find constantly working toward community goals. Luckily, since the new company and staff have taken over, things are only looking up. Derek, along with front desk associates, seem to always be readily available and eager to take care of the community and its needs. The maintenance team of friendly staff are amongst the fast and furious hard workers. Thank you all for creating a happy home environment!

Really really love this apartment complex
Living here is fun and very enjoyable.
The office staff: Jennifer the manager and her assistant sibyl are amazing people also caylen and Derrick are wonderful people. They always try to help with everything.

The office staff is AWESOME! They are friendly, funny and helpful! The maintenance staff is AMAZING.every need or want they complete the request within 24 hours or less! Recently the apartment parking lot was full with nowhere to park. Management quickly investigated the problem and did not hesitate to action to resolve the issue. They discovered several people were parking in our complex that didn't live here! This cars were immediately towed away! WAY TO GO MARQUIS OF STONE OAK MANAGEMENT STAFF! Thank you for taking care of your residents!

Marquis at stone oak is a beautiful complex to live at. I’ve been living here since 2011 and would highly recommend this place to friends and family.
The staff led by Jennifer are amazing and helpful at all times very approachable and see that whatever needs you have are met on time
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The pool areas are delightfully beautiful and peaceful and is always highly maintained.

Great gym facilities for you to workout this was recently upgraded and made even more spacious and has all the equipment for everyone’s needs.

I have lived at other apartments in the city that anyone could be wandering around your door but this place has the added bonus of secured entry into the buildings and has enclosed staircases and elevators that take you to your floor of living giving it a hotel style of living. It makes you feel safe and very private.

Highly recommend marquis at stone oak to anyone I love this place

We love living in the marquis at stone oak.
Let me start by the office people:
Jennifer the manager is an amazing person
She is so sweet and loving person, she is always smiling always helping residents with their concerns
Also her assistant and the rest of the office staff are wonderful people and always helping residents.
The maintenance people always respond quickly and are very nice guys.
Definitely recommend this place.