Marshall Reddick Real Estate, San Antonio TX

Karyn is a top-notch leasing agent. She knows the market as well as the kind of tenants most property owners are looking for. However, I do want to clarify that this review is an endorsement of Karyn, not the property management company as a whole. Thank you Karyn.

Moved into a unit on Melanzane Ave with worn out carpet. Paint job was lazy, there is paint over door knobs and small drops of paint on the floor. Cobwebs throughout. Both are things I can look over. Main complaint, moved into a unit with NO working refrigerator. It has been 6 days since move in and still no fridge. They stated it was properly working prior to move in and documented but the contractor they sent out stated the compressor is not turning on. So I don’t know who checked off the boxes for working fridge but if it was left in the hands of the same folks that painted all over the knobs then I’m not surprised. I have to wait apparently until they go over options and decide when a fridge can be delivered and installed. Doesn’t seem like I’m being made a priority. No one has followed up with me in 3 days. I should not be the one reaching out about this, I should be kept in the loop and updated. Appliances were included with this unit. All my food went bad trying to keep it cold in the garage. I went grocery shopping before moving in and total waste. This is the worse move in experience I ever had to deal with.

Do not invest with Marshall Reddick. They are selling money losing investment rental properties in the San Antonio area. Since acquiring a duplex about a year ago the value has gone done and rental rates continue to decline. The investment is now cash flow negative and the IRR is negative. It will be many years before I am lucky to break even. Their management arm is even worse if that is possible. They are purely focused maximizing their own profit and taking as pushing all the risk to the owner. I have acquired real estate investment properties with other companies before but I will never do business with Marshall Reddick again.

We just bought a new duplex in the Schertz, TX area. Marshall Reddick team did a great job guiding us through this process. Gerard took pictures and videos in the final phases of the construction and ensured all the little defects were resolved. I look forward to the rental process and hope to make this one of multiple investment properties.

I have lived at a rental property from Marshall Reddick for a little over a year now. It's a newer property, so the maintenance "issues" are close to non existent. Anyway, I had an issue with my garage door coming off track in about June. The incident happened after hours so an after hours company was sent out the assess the damage.we ended up coming out of pocket for the damage to be repaired so that our garage wouldn't be left unsecured overnight. I had called the property religiously and didn't get to an answer, ended up giving up in about September.

So I called again one day, out of the blue for grins, just to see what response, if any, I was going to get. I ended up getting transferred to Lauren, explained the situation to her, and she went right to work to see about getting us.resolution for some sort of "half-way" point with the property owner.it took Lauren just a few weeks, not a few MONTHS, to get the issue resolved. I do believe she is a keeper. I highly appreciate her and I am very grateful for the time she took to look into the matter.

Thank you,
J

I own a rental property in San Antonio under the management of Marshal Reddick. Recently, I encountered a bathroom leakage issue, and there were concerns about potential mold due to water seepage. Melisa Day and her team ensured the comprehensive completion of all necessary work. Additionally, Melisa Day collaborated with my insurance company, successfully claiming a substantial portion of the costs. Without Melisa's assistance, I am uncertain if I would have navigated the process of coordinating with contractors and the insurance company to complete the required work and secure reimbursement. In conclusion, Melisa has proven to be an exceptional professional to collaborate with, and I intend to continue working with her.

Melisa Day and the property management team work efficiently and diligently. They make property management easy.

Zero if possible- i rented Mr. Pastels home (see his review) what he failed to say is that the picture he posted is over 14 years old. Currently the the house is in shambles- has cracked- stained missing loose siding- Trim is full of mold and cracked - front porch wood is rotting off. Stay away from this property management company- both management and owner refused to properly paint home from inside upon move in- they con you saying someone will be there after you move in- they only did 1/2 of the touch ups and the color did not even match - owner refused to replace the rotted out back door- had over 5 vendors come- in hopes of one willing to put a plate- door was rotted out and hollow due to neglect- vendors felt they were wasting their time doing quotes. Owner refused to fix fence- i had to use zip ties- ropes and dog leashes to hold up fence- they kept sending vendors to try to repair it- it was so old it would shatter if you tried to put a nail- when management does send a repair- they will usually do a terrible job- they fixed a fence gate- and put the wrong hinges and the pickets unleveled causing latch to break off- but they insisted it was fine- to just pull it hard enough for it to close- it eventually broke off- Plumber- was a joke- painter sent his daughter to paint- the staff is rude amd pretentious- takes weeks if not months to do maintenance- they are sneaky and close work tickets or create mew ones so that they do not look overdue. They also have huge staff turn over- so whatever you discussed - agreed upon with ex staff is disregarded. I was told the floor was going to be repaired upon move in- it took a year after move in- I had to move out my furniture for installation - no one from management came to check completed work and then charged me for dirty wall bases upon moveout. They were never painted nor cleaned when installed. Do not rent from this company- read all tenant reviews- they are accurate- their standards are so low that only property owners or investors that do not care about the condition of their property will hire them as their management company. As a home owner and landlord myself i was concerned to see how this company was taking care of this property- by hiring unqualified vendors to fix issues-making property depreciate- This house is the neighborhoods eye sore- due to its condition from the outside- Neighbors warn potential tenants to stay away from this home and company- they actually even asked me who the hired vendors were to add them to the “do not hire” list- their work was so bad. They will do quick fixes instead of proper repairs. Once you move in forget about maintenance- it is pretty much as is. I was without water pressure for months, the tubs and sinks were rotted out- they replaced the sinks- 1 1/2 years later- one leaks due to poor repair/ installation. The tubs were rotted out, i had to replace both shower heads.spouts and kitchen faucet since they all leaked. The dishwasher is so old it leaks- they did a quick fix- replaced the rubber sealant but the frame is cracked- continues to leak and loosen floor planks. Although I replaced kitchen faucets myself- the pipes and attachments under sink are so old they leak and are unrepairable- management is aware- vendors advised them that quick fix was only going to last about three months at most- management agreed. They offer low quotes for repair to owners- little do they know these quick fixes are causing more damage than good. Toilets- still leak- new sinks were scratched- dented upon installation- kitchen sink is falling apart- dishwasher is unrepairable- gate fence latch fell off after 2 weeks- has been nailed back multiple times- i can go on and on…They sent a “vendor” to attempt to fix toilet leaking. He showed up with a dollar tree bag and materials- toilet still leaked after repair- he just left mess and trash for me to clean after- you just give ip and wait for move out- they are useless. Management company will blame owner- refusing to fix issues- but most tenants have complained about the same.

This management co is one of the worst and so irresponsible…… from day 1… made renters wait 3 days (Fri/Sat/Sun with move in (truck full) so the company could do a punch list on property … only to offload truck into a storage unit and stay in hotel for 3 days… then have family come on a Monday and repack the storage unit and move in … only to find out that the punch list had NOT been completed, and the duplex was still dirty and not cleaned out.and the water was off!)
After move in the dryer continued to trip breaker and waited months (renters calling many times weekly) to fix an electrical issue that ended up being wired wrong.
Now the heater has stopped working and it’s in the 20*s.been calling 2 days now and instead of an HVAC guy.they sent an Electician! Horrific! Don’t lease from this company.find something else… I give them a big Fat EF for Epic Failure…. They take no responsibility in doing the right things for their renters.

Our daughter rented from them. Constant issues with the home and MR did not respond or make corrections to the home without months of delay.

Vendors beware- multiple invoices left unpaid, no return calls or emails, and zero communication from accounting.

I had the most wonderful experience with Marshall Reddick thanks to a lovely young girl named Melanie Carranza. She was very professional, attentive, and knowledgeable with any questions or concerns I had. Thank you so much for making my concerns or doubts one less thing to worry about.

DON’T BELIEVE THE GOOGLE RATING! The 5 star reviews are bought and paid for. 55 reviews below my post, at this moment, are 5 stars all posted within 2 weeks of each other.

TL;DR: If you are renting, stay far away from ALL Marshall Reddick (MR) Properties or Property Management.

A Real Tenant Review: If you are military, DO NOT RENT FROM MARSHALL REDDICK PROPERTY MANAGEMENT. I have waited since day 1 for this review.

We applied and requested to move in 7/21. We were then denied access to the house until 7/25 for a “walkthrough” that seemingly never happened, leaving us homeless for 4 days. We arrived to a place with dead plants, spiders and cobwebs in the kitchen, dirt in the shower and visible on the carpet. MR never apologized for the inconvenience.
When, not if, you have any issues with your rental they will blame you, as the tenant. Any maintenance request will take months to be resolved, and no one answers the phones, even in emergencies.
Marshall Reddick are you ever in your office?
We were without a dryer for 3 MONTHS due to faulty wiring, which they tried to charge us to fix.
Our heater broke during a freeze. We followed emergency protocols, received no answer for repairs, and called our own tech to respond for repairs (Veteran Air USA I HIGHLY recommend) only to have a maintenance person from MR to show up conveniently at the same time. MR blamed us for the issue (not changing the air filter monthly, which we did in fact do monthly) despite evidence to the contrary.
Our garage door fell off the track. Again, we had to have an outside technician to get the repairs addressed just to have it closed for security and safety reasons. MR took 3 months to finally address and fix the issue they knew about the day it happened.
MR scheduled an appointment to visit the residence, wherein they failed to show with no notice or reason given. They then wanted to reschedule when nobody was available to be home. After taking off a day of work, they proceeded with the “walkthrough” and took pictures of the house with our belongings with no explanation nor problems identified. Just taking photos of our set up I suppose? They did not do this with any other “walkthrough” with our neighbors.

The list goes on but Google does not. Our full review will be on the MR San Antonio FB page.

Marshall Reddick is an amazing company to work with! Marissa was so knowledgeable and helpful during our consultation. They are professional and responsive and make sure all their clients and properties are taken care of. I would recommend them to anyone who needs property management!

Melanie is AMAZING! I seriously don’t know where I’d be without her. Moving here with no family and friends was already hard enough but she made the transition so easy and smooth. Highly recommend her.

Thank you Marshall Reddick and Melanie for assisting us with all our needs. It has been amazing working with you guys.

Melanie was very diligent and communicative during our application process. An absolute pleasure speaking with! If you are searching for a great property manager apply here!

Melanie Carranza was so great to work with. She was always responsive and so kind. She helped us so much and I would definitely recommend working with her.