Mason Hand Car Wash, Katy TX

My 2nd time here, the first time I had a standard wash and didn’t get the results I was looking for. My interior was half done, dirt all over my screen wasn’t wiped down and neither was the windows and sunroof. Came back today and got a supreme wash thinking I was going to get a more detailed wash. And it’s literally the same, they didn’t clean the windows, the sunroof or underneath the mats. Don’t come here I recommend Best hand car wash in Richmond they are the best for just $25.

Overpriced. Paid $40+ for their supreme wash only for them to not wash my car properly and then scratch it and then when speaking to the manager he tried to gaslight me into thinking that scratch was already there… by the driver side door handle that I see every day. Horrible business practice and business owner. Will never come back and will tell everyone I know not to come here.

I’m new around an I found the perfect Hand car wash on Mason when I say excellent job it don’t get no better than them fast an perfection my favorite car wash in Texas rt now

Insanely good job at a good price. I got my BMW washed here and it looked great! Will be my new go to place for a great hand wash.

Horrible. I cleaned it more when I got home.and I even got the highest level of cleaning offered. Streaks everywhere, go anywhere else please

Excellent service with a fair price. Great bang for your buck service especially if you drive a normal sedan. Way better than wasting money in those automatic washes.

Don't go here! Horrible job on the exterior and interior. Walked the manager around the vehicle and showed him all the water spots & dirty areas & showed him the horrible job done in the inside and all he did was stare at me & smile. Horrible, Horrible, HORRIBLE!

This is my second time here. First time I took the sedan and for a supreme wash (interior + exterior hand wash) it was $42. They did a good job although left some weird white specs on the black leather seats. Came back again to wash our SUV and give it a hand wax that’s $104. Overall they do a good job. No one will wash your car the way you can but I don’t have time and energy for that so this is my go to place now.

Honestly, for the first time I came to this car wash it was too disappointing, the simple fact of finding garbage inside the vehicle, the doors dirty inside, the control panel covered in dust, really dirty seats, the internal cleaning was a real problem. Disaster, not at all satisfied. I DO NOT RECOMMEND IT.

Worst customer service. I asked him if I could buy a new mitt and he said yes for $7 that was fine. I then asked if it’s a new mitt is it a fresh bucket of water with soap. He told me to go home and wash my car myself because I was too picky.

Bad customer service, will never go again. The owner has the worst attitude and told me to go somewhere else because I asked to get my car wash with clean water.

I drive about 10 miles each way to get my car washed here. Very hardworking folks that do a fairly good job cleaning. And its much much better than ANY of those other quick automated car washes!

I wish I had read the reviews before I went. They scratched my car without telling me about it.

Excellent wash for the price! Highly recommend. Especially if you own a car that you do not take through a regular car wash.

Very rude and uncourteous owner. It is just a waste of money. After washing my car, I sought for cloth to dust my seat and he declined saying I didn't pay for it.

A little expensive, but this is hand wash cleaning. Meaning it entails labor and more cost to the owner.
If you don't mind the price I would recommend this place.

These folks do an awesome job on my vehicles. Will continue to use them almost weekly. Owner is a nice man and a hard working entrepreneur.

Zero stars. Terrible management. Dropped off my car to get cleaned. Paid the manager for the superior wash which is advertised wash as a wash, vacuum, and wipedown with all‐purpose cleaner. Got a call 15 minutes later that my truck was too dirty ans they needed $180 to clean it. My truck is a work truck and has a lot of dust and rocks in the carpet from working in plants/refineries. I told the manager that I was looking for detail results, just a quick wash, vacuum, and wipedown. I told him i realized it wouldnt look like new, and just wanted a quick cleaning. I was told that they couldnt clean my truck because it was dirty. I guess dont take your car there unless it is already clean, but then whats the point.

Attached are photos of what they consider "excessively dirty".

Excellent job cleaning up my Tesla Model Y.

Thank you!

The car looks factory fresh!