Massage Envy, Fort Worth TX

During the recent pandemic, I was charged continously for 3 months while the location was closed. After multiple attempts to call and email I was told the manager would contact me to cancel or work with me. However, when attempting to cancel the receptionist would never give me options. I was stuck paying for a membership I could not use. Once the location re opened, I went in person to cancel, only find out that I could "freeze" my membership at a 20.00 monthly charge. This was never given to me as an option months prior. I honestly understand the pandemic situation, but with freeze not being offered during the original time it was needed and the inability to talk to someone was unacceptable and unprofessional!

My first time going on yesterday was great. The front desk was guest. Ryan the massage therapist was excellent. I am glad that I decided to go. I will be going back soon and I recommend this place definitely.

Don’t bother spending your money here; they’ll overcharge you for subpar service. My massage therapist had long fingernails that scratched, and I couldn’t smell my so-called aromatherapy at all. My scalp, face, pectorals, and glutes weren’t touched at all despite me approving it before my appointment. The worst part however is that I was grossly overcharged. When I scheduled online, my non-membership price was $98 for a 60 minute massage. They charged me $115 for that. My receipt calls it a “custom” massage, and I don’t even know where that came from. Was I charged for telling them where I would like them to focus when they asked me? Then for aromatherapy and the hydrating boost, it was supposed to be $10 each, but instead I was charged $15 for the hydrating boost according to the receipt they emailed me. So $140 for what should have been $118. I’m pretty non-confrontational, so I didn’t want to press it too much. However, the longer that I think about it, the more frustrated I am. I should have stood at that counter and argued about this. I won’t be spending my money here any longer, and neither should you.

Able to get in and get a massage and relax. They offer several add-ons that I have tried; foot scrub, aromatherapy and this machine that hits your tight spots and helps the muscles relax so you get maximum results from your massage. Helps after workout or physical therapy.

Don't do it. Just don't. I have been trying to cancel my membership for OVER A YEAR. Instead of doing so they have double charged my card, put a "freeze plus" on my account which should only be $20 a month and was a consistent $50, refuse to answer their phone, and ignore every effort to contact them. Even going there in person has not helped. Worst customer service ever. Not to mention the whole "no available appointments" and unsanitary conditions. There have been many times they DID NOT change the sheets between massages and my skin paid the price. Save your money and your sanity and go somewhere that isn't part of this chain.

I would not recommend this place. Went back in August. Had a pretty terrible experience. The girl who worked on me didnt really even say anything to me from start to finished. Just would look at me and expect me to know what she wanted. Then the massage itself was basically her slapping lotion on me. Paid full non membership price. The manager was nice enough to comp another massage, but even this massage was below mediocre. She did "okay" pressure wise. But my 50 mins full body. She skipped areas and I beat her to the appt and watched her walk in and out getting things ready. The room was freezing and so were her hands. She didnt even attempt to warm up her hands. I guess something was wrong with the heater and the music because it was like neither were working. Girls upfront mention the heater was having issues. Was never given the option to reschedule due to the inconvenience of the heater not working. And again wasnt really spoken to by the therapist before or after massage. I was told after the first time that the therapist are told not to start conversations during the massage. Which is fine. But come on.
So overall. I wouldnt waste your money or time at a massage envy in general. Find a self employeed therapist. They wont be restricted to time limits and will be able to have a more personal relationship to your needs.

Chase is difficult to get into but worth the wait. He is the best I’ve seen at any massage envy. He rivals the best spas in the country.

I bought a massage package for my wife for her birthday. I paid directly for a years worth.after that year they kept charging me although requested they stop the monthly charges.we finally cancelled today with 15.5 massages in our account and were told that all massages need to be completed within 60 days no refunds.disappointing customer service although the massages may be fine. A bit short sighted on policy considering we would never go back for single massages at this point.

I was happy with their servies at first, but I started noticing you don't get your 60 min massage. My appt was schedueld at 6: 20. I arrived @ 6: 05 p.m Massuse didn't come and get me until 6: 25, so by the time, I got undressed it was already around 6 minutes.by the time she finished it was 6: 50. I did talk to the manager, but she said, on the contract, it states you get 50 min, which I should of paid attention to that, but I figure you pay for a 60 mim massage and thats waht you should get, then they come and get you late.

They refused to hold appointment on a 100 dollar gift card. They wanted credit card and an online profile generated. Also, their terms of service, extensive as it was, was NOT provided in full on their disclosure statement, instead referring to other terms to be looked up on their web site. We are having to work with the bank to get our money back. When approached in person a false phone number was provided after a twenty minute wait on the "assistant manager". Buyer beware!

I enjoyed my massage and have no complaints in that area. It was very busy when I went and the staff was visibly flustered. Also, apparently you need to show up 10 minutes before your appointment even though you filled out the questionnaire online. Overall, decent experience.

The managers there Jamie and Elizabeth need to be removed asap they half way know anything, very unprofessional and rude! They are extremely pushy and demanding. When i was offered the memebership i felt forced to buy it and really confused because they both did a horrible job explaining the contract and made me feel uncomfortable purchasing! This place has a revolving door everytime you go in there it's new faces, new attitudes and untrained staff at the front! My suggestion change management and train staff better!

This massage envy location is by far the worst I have ever dealt with! On two separate occasions I have had my therapist cancel on me. On another occasion when I arrived to check in, the girls up front were unable to find my appointment yet told me I was checked in and had me wait in the waiting area without my knowledge of this. I sat in the waiting area for 15 minutes before the manager came in to tell me that the therapist whom I was booked with was double booked and currently in a session. Thus my session was shorted 30 minutes. The last straw was receiving yet another call only 40 minutes prior to the start of my session to inform me that my therapist had to cancel.again! I feel like I gave this location ample opportunity to redeem itself and it has failed me every time. I've reasoned with myself that it makes more sense to go out of my way to another location that has never given me issue than to deal with this place and its less than competent employees.

I would give them 0 stars if I could. I scheduled an appointment online, received a call from Angel confirming and saying they will see me Saturday at 1, that my appointment would be with Scott. Here comes Saturday, I show up, the first girl can't find me, then I guess a manager comes in and says they couldn't hold my appointment because I never put a card on file. I would have had I known I needed to, but that was never said to me. I played the message for the manager figure who then just tells me that it was this Angel persons first day like it's my fault and I should've called back or something, she CONFIRMED my appointment. No apology, no offer to help in any way, no ownership of the situation. I worked in customer service for 10 years, and they gave the complete opposite of good service. So rude and unprofessional.