Massage Envy, Mesquite TX

Far from a zen journey, more like theft!

Massage envy has drained our HSA account is holding our money hostage!

I lived in Mesquite when I started my membership and then moved to Terrell (no massage envy there). I called back in the fall to say that we were having a hard time making time to take advantage of the membership. At this point we already about 18 credits between my husband and I. They gave us the option to pay $20/month each to use those credits (money we had already paid) in order not to continue to add additional credits we could not possibly use. But what person in their right mind does that? ! The other option was to cancel and use all credits within 60 days. But if not used, we would forfit that money, they would keep over $1500!

At that time we decided to make our best efforts to attempt to use it, because what person in their right mind opt for either of those? ! Oh yes - they allowed us to transfer 2 credits with of course a fee.

Fast forward to January ‘23 - my HSA card expired. I did not notice until they called me in February. At that time, I called my financial institution and they had to wait and clear the lost card and reissue. About 7-14 business days for each process. Meanwhile, I received about 10 calls and text messages from them, when I had already told them I would call when I had the card.

Today, they called again - remember that at this time we are back to having 18 total credits. The collections efforts are way out of line! We do not owe them! We have 18 credits. I explain the situation and the lady that I initially talked to acted like a hard collections person - you owe us and have to pay now type of attitude. I request to speak to a manager and she dumps my call to someone else (much nicer) but still not a manager to only have me retell the issue.

All in all - this is not a zen journey as they advertise. To clarify- when we go it is a decent experience, but with moving our elderly parents in (with health issues), 2 children, full time jobs (one traveling 90%) and grad school, this is far from our priority.

Massage envy has drained our HSA account is holding our money hostage!

I just want my money back and to cut ties with them.

Asked to reschedule due to a medical emergency and was told that I would have had to call yesterday. How in the world would I have known I was going to have a medical emergency in advance? NEVER, EVER will I use Massage Envy!

The worst massage experience ever at Massage Envy and I have been several times but at a different location. First of all the therapist feel asleep rubbing my feet. Secondly my back is in much more pain than before requested service. Not to mention I left and caught a spasm in my leg. I was tensed the entire service and didn’t fall asleep as I always do being that my body be so relaxed. I let the receptionist know and all she replied was she sorry would I like to tip with no accommodations to the terrible service.

Where shall I start? When someone takes the time to schedule an appointment one would think that you are locked in. I was transferred a massage and rebooked the appointment. A representative texted me for my card to secure the appointment. I called her and gave her the info and she secured the appointment. I made arrangements for my children to be babysat so I could
Make this appointment. I received a reminder text and I responded to the link when I arrived. The lady who assisted me although nice could not figure out what was wrong. She asked to rebook me. I’m not a lady who has a lot of free time so to be turned away and be rebooked it’s not that simple. Bump the massage, who has my credit card information? I look forward to hearing from the GM. You have my Info.

Massage envy in Mesquite is amazing! Very friendly staff. Patti & Liz are amazing therapists! Patti always knows how to find my trouble area without telling her. Great massage therapist. Highly recommend Patti & Liz. All the therapists are great!

My massage therapist is absolutely amazing. I had so much back and neck pain when I started coming to ME. She really listened to where I needed to focus and the results have been amazing. No more headaches. I'm sleeping better. My range of motion has greatly improved. Nothing but positive things to share.

All,
First I'd like to say that each time (2 or 3) that I have been the staff has been great! Ok now real stuff, just got this membership pre-pandemic and maintained an active account the whole duration. So I have a few hrs on hand however with a flexible it is extremely hard to schedule and keep an appt. Called to find out what my options were: wanted to cancel and transfer to a friend who really would benefit even become a member, the response was ridiculous in my opinion. Not able to cancel and transfer, can only freeze and use remaining hrs, if frozen then you can transfer with a fee, I have to pay again to transfer hrs already paid for. Wasn't looking to be reimbursed just transfer the unused hours. To make this short and not be an "A" hole, I ended up canceling, so I've paid the over $1400 because I like giving money as if I'm rich especially right now! So frustrated and thats putting it mild.

Jerry

9 months pregnant Janice was simply amazing she relieved all the pressure off my back and feet i simply felt like i was in another world now hopefully i go in labor that would be even more amazing

Husband and I enjoyed our 90min massage in the couples room with muscle therapy. Definitely will return!

I had guests from out of town. They were so 8mpressed with the ambiance and care received. Thank you Massage Envy!

AMAZING! AMAZING! AMAZING! From staff to service everything was so amazing! Highly recommend

Christina was AMAZING! My ankle/foot doesn't bother me nearly as much. The entire staff were warm and attentive. I will definitely be back!

Great customer service. Very nice and quiet facility. Pricing is good considering all you get. Only negative is that not every masseuse that you get will be good so that goes a long way

I know nothing of their competion but I like one of there location's allot due to their neighbor.

And one of their massage therapist is the best I ever had.

And I have had allot of all kinds of experiences

Went for my first time and got a prenatal massage with Janice. It was amazing and she did such a fantastic job making sure I was comfortable the whole time. I will definitely be going back and seeing her again!

The massage was great! I was booked for an hour massage and showed up 5 minutes early to check in. Apparently your time starts when you walk in the door because I was only in the building for a total of 52 minutes which included checking in and about a five minute wait to go back for massage, get undressed, and actually get massage which again was GREAT! Only big complaint I had was the tech talked and asked me random questions throughout entire massage. Personally I prefer silence so I can relax. Also Apparently the tech could smell cigarette smoke in my hair and so I got a lecture on how I should quit smoking, how much she hates the smell of smoke, and her battle to try to get her mother to quit smoking. Personally I felt a little embarrassed and irritated. I also felt a little ripped off since my Actual massage only lasted about 38 minutes when my husband paid for and gifted me a FULL HOUR massage. I'm a clock watcher so I was surprised when I looked at my watch and realized I wasn't going to get the full hour even though I showed up early to ensure I had time to check in and receive the entire hour massage.

This place was magnificent, Shannon and Justin were so fantastic. I wish I lived in this area to become a member, I was just visiting.