Mattison Avenue Salon Suites & Spa, Sugar Land TX

Recently visited location while traveling to Houston. Super easy to find right in Town Square. Everything was clean and many stylists asked if they could help and were extremely friendly. Happy with haircut and would visit stylist again next time I am in town.

I've been going to Lena at Mattison Avenue Sugar Land for years. She is a great stylist who always knows exactly what I want for both cut and color. I always leave feeling like a new person! Her suite is modern, light and bright and the location is convenient - easy access from 59 and hwy 6.

This is a great place to get have all of you hair needs met! And while you’re at it, schedule yourself a facial and a massage!

I go to Manny Guerro in 232. He is fabulous at color and one of the few stylists in Houston I would trust and I have been to a few lol!

The entire establishment is suffering in this TEXAS HEAT. As a client I’d never again want to be sweating at any service I’m paying for. I support my service provider and feel terrible the work environment is SO HOT! I’m there for a while, not an entire work day. God bless everyone trying their best.

What a sub par way to be with the people who the establishment owners earn from.
There’s a special place for you, equally hot as this place.

DO NOT LEASE A SUITE FROM MATTISON AVENUE! I am currently renting a suite at Mattison Avenue SugarLand since June 2022. The AC has been out for a week now since July 10th 2022 leaving all tenants unable to work. Temperatures in the suites have reached 94 degrees! Apparently this is the 6th time since 2021 that the AC has gone out. It’s clear the building is in need of a new entire AC unit but the owners just keep replacing small parts every 2-3 months leaving tenants to suffer their poor decision making and management. Every time the AC goes out tenants are unable to work for about a week. The amount of lost wages during these times is hard to swallow and Mattison Avenue offers NO FORM OF COMPENSATION and still expects timely rent. They do not care about their tenants at all. Mattison Avenue is a million dollar corporate business with numerous locations and can definitely afford to replace the AC unit in order to stop this ongoing issue. Needless to say I will be moving when my lease is up as well as MANY of the current tenants. I definitely will make sure to warn anyone I know with a small business MATTISON AVENUE is NOT the place you want to go to lease a suite.

-edit July 11 2023 I was assured before I renewed my lease that this issue was fixed. This is the ONLY reason I was comfortable to expand to 2 suites and add 6 months into my lease.
A/c issue has not been fixed. This is the 3 rd time this year alone that we’ve had AC issues. Mattison Avenue again is putting a bandaid on the situation instead of tackling the main issue. Safe to say I will not renew my lease nor will I recommend anyone to lease from here

Update- July 27. Ac is still not completely fixed although they’re saying it is after 17 days of no AC and many of us paying out of pocket to relocate temporarily in order to conduct business.
Room temps are reading close to 90 degrees. Reaching out to regional and corporate has been a headache because they either ignore us or respond with very unprofessional wording and say to “send an upkeep/support ticket” nothing is being done about our AC issue. Again DO NOT LEASE FROM HERE!

As a client I've been extremely disappointed with the cancellations due to the building's A/C completely going out in this scorching Texas heat. While I do understand that systems do fail, this problem has been recurrent every summer. The previous fixes have only been a temporary solution, and should have been an indication to replace the system. While I'm awfully frustrated as a client, I know the Salon owners are having to deal with a lot. The fact that some of the workers are actually trying to work in this heat should put Mattison Avenue to shame. Businesses have to run, and the fact that Mattison Avenue as a Landlord has done zero to nothing to compensate these Salon owners is upsetting.

The buildings AC has been out for a month at this point and there is still no solid answers. Management doesn't know what is going on. They want people to pay weekly for their suites but if they can't operate in the building how can they pay? They've done a concession for 2 weeks but continue to push back the date of when the unit will be fixed. The suites can get up to 93 degrees and up. THESE ARE NOT WORKING CONDITIONS. Please do not get a suite here. Management has changed over and still will do nothing about this AC issue. This has been an ongoing issue for YEARS and if you want to get anything done they will not be in the office because they're not interested in answering any questions in person. DO NOT RENT A SUITE HERE I PROMISE IT MAY LOOK NICE BUT IT IS NOT RAN WELL

I’ve been at this Salon for only a year. When I first moved in the AC was out for over a week. As I moved my belongings in on last year a tenant informed me that this happens ALL the time. I can say for myself the AC is an ongoing issue since I have been here. The air has gone out at least 3 times that I can count since I’ve been at the SugarLand location. Having to cancel client is not only extremely unprofessional but super embarrassing. Every time we ask to be compensated we either hear nothing back or get told they have to see first. They expect us to pay on time and automatically pull rent from our accounts yet when an issue happens they say NOTHING about compensating.

I nearly passed out on my client this morning. With me being 5 months pregnant and working in the heat with my dryers, led lights and appliances going is unbearable. So needless to say this shouldn’t be your first choice.

Super nice building and location but they do not care about their tenants. I’m highly disappointed.

I have been leasing here for about a year and a half and the AC has gone out 7 times! It is never really fixed.
The company seems to not care about this situation. I’m always the nice guy in situations like this but ENOUGH is ENOUGH!
I’m so tired of being embarrassed having a business here. PLEASE do not waste your money or time here!
You have been warned!

This building is very unprofessional with their tenants. They have no working AC and this isn’t the first time that this has happen here. It’s a big inconvenience to their tenant. This shouldn’t be happening!

I’ve been coming here for over two years. This is the second time I’ve been there in two years to get my haircut and my barber did not have A/C in the whole building. It was so hot in the whole building I was sweating out my shirt. This is so unprofessional, half the fans weren’t even on the other half were dripping water and blowing warm air. I can’t believe an establishment like this can get away with treating its tenets and their clients this way, I told my barber there is no way in hell I would stay and pay for that kind of treatment,
three thumbs down for Madison Avenue salon suites, and their whole establishment of brands.

UPDATE 7/13/23 Things are still garbage here. The management doesn’t communicate and you will burn up with no AC BECAUSE THEY STILL REQUIRE YOU TO PAY.

So I’ve been here since February of this year and it’s been a hot mess. If you want to lose your money when their AC units are out every other month then by all means come and rent a space out. There’s poor communication and it recently just took a whole week to get the AC back up and just for it to be out again. All the tenants that work here with me all are upset and not happy with working conditions, no one higher up reaches back out to you and never make accommodations for weekly rent when things go wrong. SAVE YOURSELF THE TROUBLE AND DO NOT LEASE A ROOM HERE!

While this place is at a convenient location and the suites are beautiful there has been multiple times that the AC has broken down when it’s needed the most.

It is unacceptable for renters and customers to have to endure loss of time and money. The AC unit is very old and parts to replace the old are days out.

Again beautiful suite and location but also filled with empty promises.

Fix the AC

Please don’t locate your business here. I can’t help but feel so disappointed in myself by moving here. I’ve been here in suite 225 for 3 weeks. Last week the ac went out that was my second week. Now this is my 3 week there and the ac is out again. My suite is hot and stuffy even though I brought a fan to help cool me and my clients down. The ac going out seems to be a reoccurring problem and they don’t ever fix it completely just put a band aid on it. Truly frustrating having to chose between working in hot uncomfortable conditions or cancelling your clients and risk losing them and not making enough money as this is our business and source of income. I signed a year lease. And I’m only 3 weeks in dealing with such stressful working conditions. This is extremely unprofessional.