Mattress Firm Sunset Valley, Austin TX

The lady that helped me (Bethany, I believe) was amazingly knowledgeable, helpful and courteous

Caleb greeted us with a smile and helped us choose the perfect mattress! He’s extremely knowledgeable, patient, gracious, friendly, and has an amazingly positive attitude. He explained the features and advantages of every mattress he thought would suit us. It’s obvious he enjoys people and his job. What we thought might be drudgery turned out to be a pleasure. Thank you, Caleb!

Jesse was extremely knowledgeable and accommodating. We came in thinking we knew what we needed. Still, he took the time to listen and, after hearing our areas of concern, used his mattress-matching software to recommend another setup that saved us thousands while still addressing the problems we were having with our current bed/sleep. He truly is a sleep expert! First night in our new bed, and we couldn’t be happier. Thank you, Jesse, at Sunset Valley Mattress Firm! Highly recommend.

Bethany was amazing! So helpful and patient. She helped us find exactly what we were hoping for. Can’t wait to receive our new mattress!

I just purchased a bed today and was so happy with the customer service I received from Bethany. She made the whole experience easy breezy! I wasn’t looking forward to spending a lot of money but I completely trusted Bethany and she didn’t try to sway me from my budget. I had a great experience today and highly recommend them.

Bethany provided me with a meaningful mattress selection process that helped me make a satisfying decision.

Personal very helpful and informative. Showed me best match for my needs Would buy from him again! I think name was Doc!

Very happy with the selection at this store and more importantly the service by Jesse! Jesse was very knowledgable and helpful

I bought a mattress that, despite being on display, turned out to be very expensive. It came with a very noticeable and uncomfortable defect where it is impossible to sleep. Mattress Firm are not responsible even if they are selling a product that does not work.the fact that it is on sale (which was quite expensive) does not mean that they sell damaged products

Had an amazing time searching for my perfect mattress with Doc! He was very helpful and took some stress off!

Easy, no pressure sales folks with a wide selection of mattresses to try out. Thanks Jessie!

Doc provided excellent customer service! We came in close to closing and he still went out of his way to get us the best deal.

Doc was amazing! He was very knowledgeable and took the time to make sure we got exactly what we were looking for. Highly recommend this location and Doc.

I just spent my first night in my new bed, and it was the best night's sleep in my life. Doc at the Sumset Valley store was amazing. When I went in, he did absolutely everything he could to get me the best deal possible. He helped me figure out what kind of mattess would be the best for me and walked me through all of my options, and explained the various options and why they would help or if they were just a waste of time. At no time did I feel pressured to buy anything, or spend more money; he was genuinely interested in getting me the best mattress for me. I would hands down recommend visiting here if you need a new matress.

Doc at the Mattress Firm located by Best Buy in Sunset Valley was fantastic! He was very helpful and explained all the different features of adjustable bed platforms which I was shopping for. Who would have thought there were so many options. Doc was very patient and allowed me the time to try out the various options. I did not feel pressured at all to buy but felt very comfortable making my decision based off Doc’s helpful input. I have shopped this particular location many times before and it is my location of choice. I am, and will continue to be, a repeat customer. Highly recommend!

Pretty disappointed after purchasing a mattress at one location and informed we could pick it up at another store today (20 minutes). Once arrived at the second location we found out they did not have our mattress in stock. As we needed the mattress tonight, we were downgraded to a less quality mattress. Despite the credit applied for the price difference nothing was done to acknowledge the error on their end. Maybe throw in a discount or pillow/ sheet set for the inconvenience.

Very helpful and knowledgeable about their products! Doc was great. Friendly, not pushy salesman, nice.

Doc helped me get a pillow to solve my neck pain, gave me multiple options to try out, and I believe I’ve found my fit, thanks to him. Super helpful and personable.

I enjoy mine experience at this place. Bethany was very helpful in my purchase today. THANK YOU.

Typing this review from my new comfy mattress! I walked into this location this morning and Doc was such an incredible help. He showed me all the different selections within my price range and was patient with me while I narrowed down my options. He made my mattress shopping experience super easy and pleasant. Highly recommend seeing Doc!