Mattress Firm Westlake, Austin TX

Jannel has been amazing to explain all the different types of mattress and deals.
I would recommend to go to her at Westlake store!

We walked in and got help immediately from DOC! He stuck with us for an hour as we tried different mattresses and never got annoyed. In fact, he gave us a huge discount to work with our budget. Thanks so much DOC!

Janelle was incredibly helpful, knowledgeable, personable, and got us a great deal on our new mattress! Very pleasantly surprised and happy we stopped in!

Jannel was such a great help in helping me and my wife getting us a new mattress! Sweet, kind, and professional. Ill always recommend her to anyone.

Doc was so great and helpful! Very efficient! We're so thankful to have purchased our first bed as couple with him!

Jannel is the best store manager ever and she helped us get the mattress we really wanted. I would absolutely recommend everyone I know to come here to get their mattress.

Buying a mattress was very easy. Doc was helpful in finding the best price on a mattress for us.

Great service by very personable staff. Y’all had exactly what I came in for, and the price was excellent, thank you!

Excellent customer service from text response to in store sales. Janelle was really professional.

Go see Jannel. She is legit at what she does. My wife and I went in the store. Zero pushy just very informative! Happy customers

The girl has served me before. She is very knowledgeable and attentive. On my two visits to the shop efficiently steered me to the product I wanted.
One small gripe. I expected delivery yesterday or today, but no luck.

I walked in to the Westlake store only to look, feel and talk about mattresses. Jannel did an awesome job juggling multiple customers all while giving quality attention to each person in the store. I ended up buying a mattress and an adjustable bed that same night all thanks to her. Much appreciated!

Doc is the best! He was SO helpful and so kind! Get this man a raise! He went above and beyond to make our experience painless and easy:)

After reading all these horror stories about mattressfirm online I expected a nightmare when I bought not just the wrong mattress but the wrong base. They worked with me like I was family. Kind, courteous, and professional. Maybe other stores are bad, but not this one. Go here, you won't regret it. They're good people and they will treat you the way you'd want your own grandmother to be treated, even if you make a mistake!

Welcoming, responsive, knowledgeable and willing to make a good offer to make a deal. You just cant go wrong shopping there if you’re looking to solve a mattress problem!

This Mattress Firm location is great! Jannel is a true professional and knows her stuff. She was very helpful, professional, kind, a great to talk to. If you have any questions regarding mattresses or pillows, this location and their staff is the place to go!

Doc was very helpful and accommodating to us. Showed us exactly what we asked to see and gave us extra incentives to buy the mattress we wanted. The Mattress Firm in Westlake seemed to be the only one in Austin where we could actually see the merchandise we were interested in so that was great. A very good experience in all ways. We appreciate the experience.