McDonald's, Lubbock TX

Gonna kiII myself over this location i’m gonna h4ng myself by my ceiling f4n all i ever wanted was some mayo on my burger and i can’t ever get that.i blame my arthritis on this location.

Manager was rude. Chick in the drive thru said she couldn't hear so we pulled forward and he had an attitude because we just wanted to add our drinks. In my opinion if you don't want to work then go home.

The morning crew has been always been nice but today was extra! They made me laugh this morning and that’s all it takes sometimes to make a persons day great! Thanks y’all!

Used the app to make a mobile order then went through drive thru just for them to say the systems are down. I hate that the app allows you to make an order just for the store to say no.

Been handed the wrong items on numerous occasions which can be a little stressful! Bye the managers and workers are always willing to correct it

Yikes! I eat McDonald's maybe a couple of times a year. However, I stopped last weekend to grab my Nephew a crispy chicken sandwich combo. I definitely didn't steal any of his fries on the way home lol. They were actually hot, fresh, & really good, so I decided to go back to grab myself something. I ordered nugs, fries, & a drink. My order of fries was horrible compared to his. They were cold, limp, and no bueno! My chicken nuggies, had an odd texture & tasted like bad decisions. The sweet & sour, and bbq sauces didn't help much. I know I know. It's McDonalds! But for me, the price point is way too high for the lack of quality, lack of flavor, drama in the drive thru at times, and fear of what TikTok shows some employees doing to food
POSITIVES: My Mom sometime's gets the tote of hot, chocolate chip cookies, which are pretty dang good!

Sometimes McDonald's is sloppy. The food is never HOT.they make the drinks and let them sit there with all the cars ahead and then u get a flat COKE.they have the BEST Cokes and I get so upset when the COKE is flat

Slow and they do not know how to do their job properly. Ordered two value menu sandwiches and a fry. Had me pull forward for such a tiny order. Did not have time to wait. Will never come back and want a refund.

Went for breakfast ordered sausage egg mcmuffin meal and mcgriddle meal. Got to window and they charged us for sausage mcmuffin and sausage biscuit. Told them that was not correct and he gave us our receipt and asked us to move forward to next window. They wanted to charge us for our drinks separately. Told them what we ordered and they said they would fix order and asked us to move forward and they would bring it out. Few minutes later we got our order and we drove off, big mistake. Got home and we got biscuit with bacon and mcriddle. Ugh what a disappointment. Probably won't be back for a while.

It was 2am, the squad needed food. The only available provider of sustenance was McD's. With speedy time and fantastic grilling efforts, this establishment provided us with the nutrients we needed for another night of successful debauchery. Bless Ronald and his sacred temple.

I come here at least twice a week because of my kids, and no matter how busy or not our food is always old cold and gross. The management needs to train employees better its not acceptable the oldfood we've been served and the prices are going up and up and service and food is getting worse!

You can’t eat here. 6: 15 am, 12: 30 pm, 11: 00 pm doesn’t matter. You’re never in for less than a 30 minute wait at a freaking McDonald’s drive through. It’s embarrassing.

Crew memebers were extremely friendly and nothing was wrong with staff and other than our incident the place looked clean, and let me make sure you hear me THE STAFF WAS AWESOME, however we were unable to finish our meals and left hurriedly when we found a roach wandering around our tables, now yes it was just one and they said they would get sprayed but just be wary people, thank you to the crew for helping us and taking care of us!

This particular McDonalds is so consistently terrible that I will go out of my way to avoid it. The food is bad, the service is slow and the majority of the time the order is wrong. Even though it is the closest to me, I’ll never eat from this location again.

McDonald’s order gave me a hair inside my drink. Someone working their isn’t covering their hair the hair was inside and outside my drink that means they closed the lid knowing they have me a long black hair

We ordered 4 meals today. But they gave us 8 drinks. So I told the lady that our drink supposed to be part of our meal ordered. Apparently they charged us of our drinks So she called her supervisor/manager. He came to the window and yelled at us “ and he said he will give us our money back” How rude. Is that how they handle errors? He didn’t even apologize for what had happen. It’s not even our fault. Is it because we are Asian? So we left We didn’t get our money and felt bad, violated our rights as customers.

Me and my wife got 3 burgers. One for my kid. One for my wife and one for me. When we got home my wife noticed blood on the bag. Before she could say anything my daughter bit into her burger and guess what it was raw! My daughter almost threw up. I called the manager and he was very helpful! I got my money back.