McDonald's, Terrell TX

I’m a trucker so obviously I can’t take my 18 wheeler thru drive thru. Witch I explained it to a employee by knocking on the main door window. The employee stated to cut in line and he will get the manager. Not stating I can not be served. Proceeded to stand outside across the food pick up window for 30 mins in the cold. While the employee constantly look at me why taking order bout 8 or 9 cars further out. I finally realized no manager was coming. So I cut line and ask the employee at the service window. “I thought you was getting your manager”. So he finally got his manager “Gloria”. She stated it’s policy not to serve at the window with no vehicle. Even tho I told her I’m in a 18 wheeler. I told her your employee didn’t say that. He told me to cut in line and he was going to get his manager. Customer service is horrible! Supposedly if they serve me everyone that work that night would be fire! Is what “Gloria” Manager stated.

Drive thru at night has pretty long wait, usually fine during the day.

Chicken McNuggets were perfect!

Always a great McDonald's location to take my little guy too. Friendly staff, clean play area and friendly parents to chat with with the kiddos play.

Horrible management and staff after having to pull up to the window and wait 10 to 15 minutes for my order. Once I finally received my order my bag looked like it had been open and very wrinkled like if it was somebody else order, made it home. My fries was burnt also my quarter pounder.

This is the cleanest McDonald's I've ever been in. I feel bad to get crumbs on the table. Their french fries are hot & crispy too

I ordered an Oreo McFlurry, got all the way home and noticed that it was LESS than half way prepared. The cups for McFlurry’s are already small as it is but to put less than half of ice cream in it and serve it to someone without remorse is just sad. However, I immediately called and spoke to Christian the Manager and he did not give me a hard time. He assured me that it would be replaced free of charge whenever I wanted to stop back by. I stopped back by on my birthday two weeks later and I got my ice cream replaced and crafted as it should’ve been. This is about the 2nd or 3rd issue with an order within the last 2 months though.

So we got there at 10: 50am to get a breakfast make the order and wait for like 15 minutes so at 11: 08 the manager came out and said the they trow away pancakes and everything for breakfast because I know at 11 they stop serving breakfast

Honestly I don’t mind this McDonald’s but my issue is they always use the same excuse saying “the ice cream machine is down” I’ve worked at McDonald’s for two years in my life and the main reason is y’all are too lazy to clean it. Now why advertise and promote the grimace shake if we can’t even get our hands on one cause it’s “so much work” for you to clean? Been trying to get my kid one and y’all never have it running. This is just sorry.

Worst McDonald’s around. Ordered our food via drive thru and the line did not move. Nearly 30 minutes later we left. There was no employees at the drive thru windows. Food is horrible. Service even worse. One star is even over doing it.

Horrible service! If I could give them 0 stars I would. Went in today and including myself they messed up 3 orders! I get home and my fries are hard as rocks! I call to complain and the manager is very rude. Halfway through our conversation he hangs up on me. When I call back he picks up the phone and hangs up multiple times. When he finally decides to answer he refuses to give me his name and does not want to give me a corporate number so I can go above him. He decides to hang up on me again. I will never go to this McDonald's again!

The service at this McDonald's is awful. They are rude and slow. Consider going to the McDonalds closer to the other side of town.

I love coming here in the mornings and lunch to get my coffee and lunches! They have great service during this time and will fix my order with out a hassle. I love the new managers now! I have been coming here for years and right now they have the best managers and employees!

Such bad management, always have to pull up and wait for 10-20 minutes. I honestly don't know how they are still in business. I keep stopping to see if it's gotten better. Definitely not today.

Absolutely nasty inside all tables was dirty. Had to ask 2 people before someone cleaned ONE table.

I think I found the worst McDonald’s. This one is a mess, either lack of training or their so under paid they don’t care. The wait time is always so long for not fresh food and they close their lobby early so I have to stop somewhere else to use the bathroom.

Wish I could leave no stars. The kitchen is no place for the mentally disabled. Shame on you mcdonald's

The morning crew not bad, there are some good people working. Night crew, a different story. I am pretty sure that they have zero guidance/supervision. Ice cream is never available and what’s the deal with only accepting cash? #pocketcash Orders are wrong and the wait time is 30 minutes plus some nights and then the food is cold.
If you are the owner of this store, you may want to do some due diligence in areas of training and educating employees on what good customer service is. Word gets around in a small town and all it takes is another business deciding to stay open late on this side of town and your profits go down.
I wonder if Jack in the Box would consider staying open later, they seem to be getting it right when I visit.

Some employees do not even speak to you. They hand you the food and shut the drive thru window.

I ordered a large coffee, paid with cash and was shorted on my change. In general, this location is not what it used to be. I work at night and they always have an excuse not to provide service. The system is updating, shift change, cash only, etc. I noticed they started closing early probably the best business decision at this point.

Edit 3/4/2023:
Ordered a small mocha frappe with crushed Oreo (which is an additional charge). I received the frappe with no Oreo. Went back around and told them it was missing the Oreo. They remade it the exact same way. At that point I was done.