McDougal Sewing Center, Katy TX

I bought a used Husqvarna Designer Epic. It's beautiful and only had 6 hours plug in time and 2 hours sewing time. I was surprised to have immediate and recurring problems over the course of a few months with thread breaks during letter embroidery (it would embroidery all dense designs perfectly and failed every time on letters). I was about at the end of my patience and ready to chalk it up to buying used, but after 5 trips to and from McDougals and their unending perseverance, Lanas has my machine running perfectly! It had a scratched area on the embroidery tension unit and a bum bobbin case (both of which Lanas replaced). These people are always respectful and kind and seem to really know what to say to frustrated customers - and how to fix machine problems! Huge thanks to McDougal Sewing Center!

I would like to thank the sewing center located in Katy. Today I stopped by to see if they could assist with problems I was having with my Brothers Sewing Machine, they immediately took the machine - checked it out and in 5 minutes the problems were solved. They were professional and courteous while I was there. Unfortunately I failed to get the names of the ladies assisting me. I did get the gentleman's name - Scott. Thanks to everyone today. I appreciate your help.

Love the Willowchase location of McDougal’s. They are always helpful and always ready to give me insight into each machine I am interested in. Very knowledgeable about all products from sewing machines to thread to stabilizers for embroidery. Will never purchase another sewing machine from anyone but them. A shout out to Edie and her staff.

They have everything you need for your crafting needs as pertains to sewing and scan and cut machines

Excellent place to take a broken sewing machine. Extremely wonderful workers who are eagerly willing to help you with just about anything. You can also purchase a sewing machine there.

I took my disney embroidery machine and Christina helped me understand what i have been doing wrong.she also let me know about embroidery classes they have there.

This is the best Sewing Center in the Houston area, hands down. Knowledgeable staff, helpful, polite and friendly. They sell and service almost every sewing machine ever made. If they can't, they can tell you who can.

Their service department will hold your machine for weeks on end and then claim they called you for info when they didn't