Members Choice Credit Union - Cy-Fair, Houston TX

This bank has misplaced money, closes early, processed payments on cancelled cards (I had to fight them on this), and if you try to dispute a charge, they're extremely rude and tell you it will cost $85 somehow. It's not easy to get a hold of anyone over the phone. They also changed from Visa to Mastercard for some reason. I tell people all the time, I hate my bank.

Horrible customer service and business practice. After my credit file was automatically pulled to check and see if I still qualified for my line of credit, I called Members Choice and requested a credit increase. I was approved and received the increase. However, the credit union changed the coding for my line of credit. Do to this change, every time I used the line of credit they reported the balance to Experian and Equifax. After I paid it off they would report it as a closed account. Basically, this credit union cost me a lot of points off my credit score. I called twice to have and visited a location near me asking them to correct the coding. They did nothing but gave me the run around. Finally, I asked them not to pull my credit file and cost me points and I was told I’d receive a call back. Well, 8 months later no phone call and guess what! Today 12/1/20 I received an email from Patty Davino at Members Choice stating:

“Hello Mr. Jones, 12/1/2020

Your line of credit with Members Choice Credit Union will be expiring 12/4/2020. We attempted to pull a credit report from the Equifax Credit Bureau to review for renewal but there is a FREEZE on your file. If you wish to continue with the line of credit we will need for you to temporarily remove the status otherwise it will expire and not be available. You can reach me directly at”

I deliberately left off the phone number out of respect. Though I have not received any from them. Luckily I put a freeze on my credit file and prevented this incompetent Institution from hurting my credit file and score. Oh please, let them report to Equifax and Experian that the account is closed and hurt my credit score again so I can gather all my paper trails and lawyer up. My advice is to stay clear of Members Choice Credit Union.

I’ve been with them for years and I have always revived amazing service. They always make sure that all your needs are met.

I’ve been with Member’s Choice since Dec’18.my experience has been wonderful. Anytime I need answer their always there to help. I brought my family over from Bank of America to enjoy better savings and honesty. There’s this one branch worker over in Cy-Fair that I just can’t remember the name off back, but my spirit knows. She’s amazing.her office sits right to the left when u walk in. She listens & encourage. Thank Members Choice for allowing us to be part of the family!

I have been with Members choice credit union since 2013 and there is nothing comparable with it, I really like it, no one is like MCCU ;)

I definitely give five stars to Members Choice Credit Union, I have been with them for 18 yrs now and I absolutely love them. They are the first and only account I ever opened, I actually moved an hr away and still use them!

The people at Member's Choice are extremely dedicated to providing excellent customer service and an enjoyable experience, keep up the good work!

I have been with Members Choice Credit Union forever and I absolutely love them. They helped me get a car, helped me several times when I needed help with researching a problem. The people who work there have always gone above and beyond to help me. I definitely give them five stars!

I love going to this branch.its flies to home & you get in & out very fast & the people are very friendly.

I’ve been a member of Members Choice since 2006 & therefore can say I’m been spoiled by their customer service & their ability to accommodate their customers. Unlike my experience with other banks in the area (ie Chase, Bank of America) MCCU has never hit me with unnecessary fees & if they ever did I imagine they would waive them.

Also, MCCU waives ATM fee charges when using 3rd party ATMs.

Lastly, when purchasing a vehicle for my fiancée after Hurricane Harvey they were able to offer a lower rate on a car loan than any other bank available in Houston.

Love this bank! The staff is very courteous and friendly. The location is in a convenient location.

I have been banking at MCCU for 17 years and have been very happy with the service. They have great people who always put the customer first, and they offer a lot of services that are free to members.

Great location for my business and personal banking. They are prompt and very courteous. Preet was very helpful as usual!

Love this location they are always friendly and attentive I am in and out in a timely matter Jacqueline is very helpful every time I’ve needed assistance with withdraws or changing my bank card

Well, I am looking for my first home and I did not know where to get a good deal for the type of property that I am looking for. I was working fast because I did not want to loss the opportunity on a property. I spoke to a fried of mine who has worked with MCCU in the past and she was very happy with the service. She said "Call Vanessa Green". After talking to Vanessa, I realized that i had all the required documents within reach. I did explain my situation and Vanessa had a pre-approval letter the same day.she was very professional and answered all my questions. I will keep working with her and recommend her expertise to others.

I have been a member of Members Choice Credit Union since 1988 and cannot imagine having an account anywhere else. The Kingfield location is well managed and well staffed. Everyone is well trained, knowledgeable, and friendly. They even know my name and greet me when I come in. I give them all 5 stars!

I love this branch for my banking. Everyone is courteous, efficient, nice, knowledgeable and usually know you when you walk in. They smile and say hello and it makes my day. My favorite branch! Keep up the great work!