Memorial Hermann Imaging Center - Upper Kirby, Houston TX
| Address | 2900 Richmond Ave., Houston, TX | ||||||||||
| Phone | (713) 512-6040 | ||||||||||
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| Website | memorialhermann.org/locations/imaging-center-upper-kirby | ||||||||||
| Categories | Medical Diagnostic Imaging Center, Mammography Service, MRI Center, X-ray Lab | ||||||||||
| Rating | 2 4 reviews | ||||||||||
Nearest branches Memorial Hermann Imaging Center - Memorial City — 925 Gessner Rd #200, Houston, TX Memorial Hermann Imaging Center - Pasadena — 11476 Space Center Blvd, Houston, TX, United States Memorial Hermann Imaging Center - Katy — 23920 Katy Fwy #120, Katy, TX Memorial Hermann Convenient Care Center in League City — 2555 Gulf Fwy S, League City, TX, United States |
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Memorial Hermann Imaging Center - Upper Kirby reviews
4Caring staff, quick and gets the test done professionally. Go there every year for MRI.
If there was negative rating I wouldn’t hesitate to rate them negative 5 stars.
I had an Ultrasound there in April. On the day they charged me $153 as half of my portion. However the next month they sent me a bill of $5500, I need to pay the extra $655! I called to check they said it was correct according to their system, and they gave me a wrong number on the exam day so I had to pay. Then after half year when I booked another same ultrasound. They said I need to pay $61 dollars then I asked them why they charged $5500 last time they couldn’t give me an answer. Just said the code they used was different. Then a few days later when I get doctor to reissue an order with the right code, they told me that I need to pay $148 this time. This is ridiculous. Will never go back again. And warn all the patients do NOT go there for anything. By the way, another imaging center did the same exam for me and I only paid $25!
Worst facility to get a hold of. As a retired former employee of memorial hermann I know the "in's" and "out's" of what goes on in the system. With that said, I have never had such experience at ANY memorial hermann facility. Still trying to correct a report and scan I received almost a month ago. Unable to escalate to imaging manager beacuse staff refuses to be held accountable for their mistake. Non the less I nor my physician's office have recieved any form of help in resolving this matter. Unfortunately I will not be returning to this facility agian.
Staff is extremely unhelpful. "Vanity" has falsified information to me and my physicians office. She refuses to give my physicians office and I management contacts, and we have tried to escalate the situation with zero help. It's been over a month, and my issue has not been resolved at all. Never have I experienced such a lack of customer service at any memorial Hermann facility. Please don't send me an automated response asking me to email you with my concerns. That has already been done, and I have not been contacted.