Menchie’s Frozen Yogurt Valley Ranch, New Caney TX

First time ever in this place and will be the last. The reviews are spot on. Place is filthy.

Everything was super dirty. Half the machines weren't even working. The yogurt tasted really off. The fudge dispensers didn't work because they weren't turned on.

Needs a cleaning! Absolutely disgusting and it didn't just get this way today. This is months of buildup.

I walked in one day and was just disgusted at the place. As soon as my kids and I walked in, we quickly noticed that the place was a complete mess. Chairs all over the place, dirty tables, and the toppings area was the absolute worse. This was no surprise as I am a regular at this store and I never once have seen it look decently clean. It is my only local froyo shop and my kids love it, I honestly go only because they like to eat it. As a parent, I like to treat my kids, but it’s hard to feel satisfied when the only place in town is bad. The customer service is insanely unpleasant. Almost every time I walk in, it’s always the same two young ladies. The one with the curly hair always has the nastiest attitude and the other one with her hardly ever speaks. I assume they’re high up in management since I always see them. They don’t wear name tags so it’s hard to identify who they are. Another one of their workers with very short hair and glasses, who also doesn’t wear her name tag (are we surprised?) is NEVER doing anything, she just stands. I wanted to sit at the only table available but couldn’t because it was dirty. I asked if she could pick it up a bit and she refused saying “it’s not even dirty”. I once asked this same young lady if I could have a waffle cup but she said no because “they don’t make them in the afternoons”. I find this hard to believe. Because I have had far too many upsetting and overall bad experiences at this place, I will have to make a trip to a different store as I’ve had enough of this poor service. It’s safe to say that I really do not recommend this place at all.

Horrible, terrible, bad costumer service, i’ve been here before but yesterday i when i went it was different! I’ve never had someone be so rude! First off as soon as a walked in this girl (kinda tall, short dark hair, name tag “slivers” i believe) she was rude, had an attitude, barely talked but when she did had a rude look.her tag said manager and if she is the manager here she needs some training! Everyone else i’ve seen here is sweet and kind, i’ve never had a problem other than her.i’m just saying this place/ her (slivers) needs some improvement!

My husband and I love going here. But everytime we go it is so cold in there it is hard to enjoy eating our ice cream. Would sit outside but usually people are already sitting at them.

Just got out of there and had the worst experience. There was two young girls at the register, one Hispanic and the other was an Asian (didn’t get their names). They were very rude and answered our questions with a nod. They were bickering with each other and were not attentive. We are returning customers that been coming to this location since they opened. Management really needs to watch who they hire.

They’ve been out of granola for months now. The staff is always amazing. But it seems whoever is ordering stuff and doing inventory is severely lacking. There’s also no merchandise. It’s just empty. Idk if it’s the owner or manager trying to save money but it’s ridiculous. The beauty of menchie’s is that it’s a fully customizable experience. But they’re always low on something or out of something. Also the flavors just stopped changing. I’d rather drive to another location and get what I want without being disappointed. This location either needs a new owner or new manager bc they’re cutting corners and it’s showing.

Delicious and stocked with toppings. Friendly staff! Mostly clean (tables could use a wipe down)

I have been here 4 times. My favorite topping is hot fudge. The first time the hot fudge was a little burnt but ok. Second time no hot fudge. Third time was awesome! Fourth time no hot fudge. I asked about it and was told they were out. The young girls working there stared at me like two doe’s caught in the head lights. I think they need extra training in customer service. Whoever is doing the ordering of inventory needs to expect growth of the business and order accordingly. Just my take. Disappointed customers will not grow a business. I really do like going there and they have an awesome selection of toppings.

I came here with My Husband and We both love the ice creams the we had and toppings Highly recommended

I come here frequently & the quality/ service is so great, always leave here satisfied

The service is astronomical! They always answer my questions so quickly and with enthusiasm, and the yogurt is so yummy too! Definitely would come back again.:)

I love taking my kids here this review is more for there app. Why make an app that your supposed to pay from and it not work! Each time I go here there is always a problem with it! By the time I get to eat my frozen yogurt its all watered down

Clean & friendly atmosphere! They even refunded us payment, after a mistake in charges was realized.without question! Way to put customer service first crew!