Metcalf Funeral Directors, Conroe TX

My husband and I were very pleased with Angela Harman. Angela was pleasant and very knowledgeable on all aspects of the policy we purchased and very professional! She made us very comfortable and confident we made the right decision! Thank you.

John was extremely patient and compassionate while helping me to make final decisions. During the viewing and service Alan was very attentive and made sure I was satisfied with every detail.

I highly recommend Metcalf Funeral as they were very personal and took thier time to ensure my brother and I understood the cremation services being offered. In addition, we received the death certificates in very timely matter.

We have used Metcalf Funeral Home on a few occasions for services for family members. They truly care in your time of need. They are so helpful in so many ways down to the picture frames they are amazing! Thank you all for your kindness during a very difficult time.
Sincerely,
ReNay

We have had several family and friends services here at Metcalf funeral home through the years. They always treat us with respect and honor our loved ones wishes. They are easy to work with. I recommend them if you ever need them.
F. S. Hayden

Metcalf Funeral services was extremely helpful as we navigated the process of honoring our father while experiencing immense grief. We felt extremely well cared for during the ENTIRE process! John Powell and every person there was extremely caring and very attentive. I remember logging onto the website and being surprised to see how many other families they were serving at the same time! I would have thought we were the only family they were working with based on the level of attention, patience, and kindness we received from every person at Metcalf we worked with. Thank you for making the process as easy as possible and being so kind.

This review applies to both Metcalf and Cashner Funeral Homes (same owner). Two stars is only because these locations are part of the Dignity network of funeral homes. My wife and I purchased a direct cremation package with travel insurance from this company. We worked with sales people from both locations because the person we started with at Metcalf was out on vacation when we were ready to finalize the details and sign up. So we worked with his manager at the Cashner location to finalize the details of the contracts. Communication was very good throughout the sales process. But once we signed the contracts and paid in full, we no longer got replies to emails we sent. Both sales people completely stopped replying to our emails, even though they were replying promptly during the sales process. The company had actions to align our contacts to the same location (one of our contacts said Metcalf and the other said Cashner). We were assured the day we signed and paid in full that those corrections would be made by the office manager the following Monday and that didn't happen. After pressing our original sales person for updates, he began communicating again, but then stopped replying again soon after. More than 2 months later, we're still waiting for the corrected contracts. State law requires a 30 day no-penalty cancelation period for these types of contracts. In hindsight, we now wish we would have canceled and got a full refund. We picked this company because they're part of the Dignity network and we liked having the option of transferring to another Dignity location in the future if needed. We could have paid significantly less for the same service at a non-network funeral home in the Conroe area. Can't help but wonder now if that would have been a better option.

As odd as it is to leave a review for a funeral home, let me just say that this whole ordeal I am going through right now would be even worse if I did not have the help I've gotten from all the staff at Metcalf.

Thank you guys for explaining everything like I am five.