Metro by T-Mobile, Dallas TX

I purchased a phone here to find out later that day how badly it was overpriced. After finding it for sale in Addison for $175 and I gave this dealer $375 for it I went in to the store to return the phone with my receipt that stated my return policy on it. I was refused the return and told a bunch of lies. After contacting corporate about the return policy I found out I am in the right to return the over priced unwanted phone. I will post a follow up to see if I am able to achieve that on Monday. But felt in the mean time I would warn all those from giving this authorized dealer any of your hars earned money. They are so shisty here I would really like to see them go out of business because it's practices like this that make me want to not shop in my neighborhood for goods and that is sad.

Wow this is the First time I've ever been to any metro pcs store and honestly feel I could trust him and honestly I think he was a flat out honestly good person to help me with all the issues I was facing.if you need to go get a phone I insure you that this is the place you want to go.check it out really good service from all staff there.

JOE is the man. He made sure I had everything I needed before leaving the store. The crew was awesome we was laughing during most of my visit there while Joe was getting my new phone ready. I never had an experience like that and I plan on making this store my main store to go to from now on. Awesome service

Sucks, way too many people for only 3 team members. Needs a payment ONLY line. Or payment station.

Just went the other day and I had a terrible experience with one of the girls the girl that was helping me out was very nice the other employees were sitting down talking very loud I told them if they can stop talking because I could not hear and one of the girl employees started to argue with me very unprofessional after the girl that was helping me out apologize profusely i left not going back! Need to be more professional!

Metro Pcs. All I can say is its a phone service. Be careful. I have had a very bad experience while dealing with them. Im still a customer but would not recommend others. And the insurance company did us very wrong. Never recieved a replacement phone. After a phone was stolen. Still with the service because I would like to hv communication. But it saddens me that people would perfer to make money rather than do whats right. God sees everything. I have been a customer for years but.some of the stores I hv recently visited hv been very disappointing and even the insurance company did not comply to there terms and agreement. So be mindful when spending your money. People do whatever they can to make a sale. I was in tears when I left this place. It broke up a friendship and trust. But they made there bucks. Go metro

Good people at this store, and I know times
have changed but could you please answer your phone.

Came here because my phone died and I needed another phone. Romeo G.was very helpful and nice. Great customer service

I'm keisharene Santiago for years I've been coming to store 8124 Lakejune road Dallas Texas. KC the owner has always had great properly well trained employees whom represent Metro PC's to the highest standards. KC always makes the customers and employees feel loved and welcomed satisfying the people in the community. The store is always clean and us customers are always satisfied with the services received here. Employee's Danny, Romeo, Janet and Lotus are great employees under the leadership of KC. We appreciate these valued employees and as a community we would like this store and employees and owner recognized by Metro pCS corporate office

I went to metro today and had a very great experience it was great customer service.this guy sold me a good phone I believe the guy name was KC. If you are to go to this metro I will suggest you go see him he's the Pakistani guy well-dressed he almost looks black. I just want to say thank you and I appreciate the customer service. It's hard to get these days.you don't get it that much these daysthese days