Michaels, Austin TX

Nice store and employees, just didn’t have in stock a couple items that were posted on they’re website.

Clean, well organized, and employees who actually ask if you need help. I live on the other side of Austin but will travel to this Michael's from now on. 6 Stars!

If you want to get a photo framed, avoid this Michaels’ location at all costs. The staff were unprofessional, careless, and did a poor job at framing our picture. They also said the picture would be ready in two weeks, but when we called after the two weeks it was still not ready — it took nearly four weeks. When we picked up the picture, there were bumps all on the picture (see image below). I would recommend framing your photos at Hobby Lobby instead.

I took a large photograph to get framed and they damaged it. To cover themselves, at pick-up when I brought it to their attention, I was told that the manager placed a note that there was damage not previously noticed at drop-off.

There was no damage. The photographer did such a great job packaging it up. Also, Michael's takes a photo of the artwork when you drop it off. There was no way this would have been missed. Very disappointed at such lack of responsibility and accountability. I have had to reach out to the photographer and pay for a replacement.

Also, on the other photograph they framed, they mismeasured the photograph and placed it in a frame that was too small. This made the photograph looked wrinkled inside the frame. I had to take to the Brodie location for them to fix.

Avoid this Michael's for framing. Go to the Brodie location. Very disappointed!

Rated a 3 because Michaels doesn't always have the same products every time you go in. Sometimes, they are out of it, or just don't stock it any longer. Good place for those who like to do crafts and other art projects.

I love Michaels. But I mainly need to go there for yarn. And for some reason, all the Michaels in the Austin are on the smaller side. So their yarn selection is limited.

Clean store. Staff is helpful. Manager that helped me knew her stuff! This store has gotten better an better every visit. Super happy and will definitely be coming back.