Microtel Inn and Suites by Wyndham Austin Airport

The rooms were so clean, the bed was very comfortable.

The person behind the desk saw on my driver's license it was my birthday and upgraded our room for no extra cost!

The breakfast buffet was clean, "covid friendly" and a big variety of foods.

I couldn't ask for a better place to stay.

I recently had a mixup with booking and inadvertently booked in the wrong month.unfortunately I didn't realize until it had already passed. The manager Dinesh, was a pleasure to deal with. As it was my mistake, he could have just taken my money and been done with it. However, he was understanding and agreed to refund the charge. In a world where customer service seems to be fading away, it is nice to meet a real person like Dinesh who puts his customers first.

Bad service if you don't have a card for the amount because you don't have a fund or because of problems. But you have cash and you want to rent a room, they don't offer it to you or you don't have a card, there is no invitation, that's why I tell you, but if the cash is there, that's why it's bad for me service because you have to have both forms of payment for me I don't know the policies of the microtel

The lady at the front desk kept saying she couldn’t charge our card and that it was an issue on our side even though we tried 3 different cards form 3 different banks and then at the End she was surprisingly able to charge the first original card in the first place. She messed up and she was terrible and still said it was our fault instead of trying to make things better. Terrible service

Also I had to beg for an apology from the manager to tell the lady in the front who was being rude and transparent to apologize to me and it was extremely empty. The lady in the front does NOT know how to work with clientele. We were also not compensated in any way at all. Will not be staying here again.

Hotel was so clean and the people was very nice i would definitely stay there again. I wish i would had chosen this hotel first i stay in La quita the worst. The price was very reasonable and they welcome military discounts so when i come to Austin this will be my place to stay Thank you so much.

Worse costumer service ever, when you tried to call them and ask information their reception is so rude that they don’t let you ask any questions.

Terrible service, reception is so rude. They tried to charge a late fee at 3pm and I tried to call them to fix the issue cause I’m running late which is expected to happen sometimes when you are coming from far away but they wouldn’t let me talk.

The walls are paper thin. You will hear people talking, opening/closing doors and walking in the hallways. If you can tolerate that then its great. Otherwise stay at the La Quinta next door.

The rooms were alright. I slept good for awhile. Then this woman starts banging on the door across the hall a lot. I'm not sure why didn't get another key but whatever. The next day I head down to breakfast at 923 (quickly). I get off elevator at 925. Breakfast ends at 930. They have already put everything up and wasn't really giving anything up. It was disappointing. They wouldn't even let us get a juice.

I stayed 3 nights.
Room was ok but under construction and very noisy in the lobby.
Said pool was closed for winter the second day but was at the pool the night before.
Different people different answer.
Opened the pool for me
The last morning there was no coffee because of construction
UNACCEPTABLE!
I like the breakfeast and the 24hr coffee.
I always stay at Wyndam
I decided to stay an extra night and changed hotels.

This was easily the worst hotel experience I've had and I've been traveling for decades.
We chose this hotel because of the location and airport shuttle service; we had a long layover we wanted to spend in comfort instead of in the airport.
Upon arrival I called the hotel to arrange shuttle service, and am told their shuttle driver is unavailable due to an emergency. The person on the phone told me to call an Uber and that Microtel would give me a credit.
When I arrive to check in, not only is there no credit but there's also no shuttle service the next morning.
Our room is mostly fine, except the wifi doesn't work. The front desk doesn't know what's going on with the WiFi.
And our toilet's broken. It flushes okay the first time but doesn't refill to flush again, so we have to fill the waste basket with water to flush. Again the front desk doesn't know what to do.
Our main goal was to sleep, so we decide we can live without the wifi and working toilet.
Then a party starts in the lobby, a very short distance from our room. I call the front desk at 9pm to complain, then go to the lobby at 11: 30am and 12: 30am. The front desk guy finally asks them to be quiet at 12: 30am, so they move the party upstairs which is even louder. It was still going at 4: 30am when it was time for us to leave.
Throughout the night the front desk person acted like there was nothing they could do. No offer to switch rooms or take any $ off the room.
I was told, at 12: 30am, I could get a refund if I left the hotel immediately. The front desk person acted like I was inconveniencing HIM.

Honest review, it's not the most nicest hotel around but it gives you the most savings! And who doesn't love a good savings?

First things first, it's priced the best for a hotel so close to the airport.
Secondly, you get a microwave and fridge in your room! Most hotels give you neither around here, unless it's in the shared lobby. It also comes with free breakfast! Just Cereal and pancakes but hey! FREE!
Lastly there's a shuttle to and from the airport, which already saves you $20+ in Uber fees.

Don't sleep on this place.
Sleep IN this place!

I was here for the ice storm for staff was very comforting and very kind very helpful in any way possible rooms were clean and is a woman traveling alone is very safe and comfortable place to stay when traveling all always come back to stay here

I am writing this review at 5am. I wouldn’t recommend this hotel. The noise from neighboring rooms all night long was just completely unacceptable. Hotel doesn’t seem to care. It was going all night of crazy singing, speaking loud, and non stop chatter. I got voice memos of noise in my room all night long. Hotel was decently clean but that’s it. Just pay more somewhere and get your peace.

Great value for stay close to airport.clean.safe.room decor dated and dark.if traveling with your wife, pay the extra and upgrade to one of the near by options.