Midas, Humble TX

Great friendly service! They’re honest about their work! And wont tell you to do things that aren’t necessary!

I have been coming to this Midas Location since I bought my first car in 2008. They have great customer service and care about you and your car! I hardly ever had to wait to be seen and they don’t take all day to work in your car! I could talk about the great things all day long but I wouldn’t go anywhere else but THIS Midas!

I came on a Monday, car was taken immediately to be serviced. The people was so friendly and personal. I will be back.

DO NOT BRING YOUR VEHICLE HERE!
*WARNING TO ALL CUSTOMERS*! THIS PLACE TRIED TO SCAM ME BY NOT HONORING THEIR WORK (POWER STEARING COMPONENTS LEAKING) AFTER THEY DID THE INITIAL DIAGNOSIS AND COSTLY REPAIR. A FEW WEEKS PAST AND WE NOTICED THE SAME ISSUES WITH THE LEAK. WE RETUEND THE CAR TO THEM TO CHECK IT AGAIN. THIS TIME THEY TOLD ME THAT A HOSE THAT CONNECTS TO THE POWER STEARING PUMP IS LEAKING. WHEN I ASKED IF THIS WAS COVERED UNDER THE ORIGINAL WORKMANSHIP, THEY TOLD ME NO BECAUSE THEY DID NOT REPLACE THE HOSE. SO THEY WANTED TO CHARGE ME MORE MONEY TO FIX THIS. THIS IS NOT A WAY TO RUN A BUSINESS AND TO TREAT CUSTOMER WHO PAY FOR A SERVICE AND EXPECT THE ISSUE TO BE RESOLVED. I WILL TELL EVERYONE I KNOW ABOUT THIS AND I HOPE TO BE AWARNESS TO POTENTIAL NEW CUSTOMERS. DO NOT BRING YOUR VEHICLE HERE TO BE SERVICED.

Excellent customer service. Super relaxed environment with free video arcade games. Management explains everything in full detail. 10 stars

I made a deal with the owner for $35 oil change and I asked him am I going to pay $35 he said yes. When I got to the shop they said He doesn't know anything xxxxx I do sales too and I said Okay we are starting another scam again. So I ended up paying $50.03 guys it's not about the money it is about how you act or scam the customer. You can tell me you need a tip I give you etc. They charged me a shop supply fee and a credit card fee you forgot to charge me a sunny day fee too so you can roll up to $60 if it makes you happy. I have 5 more cars and I am not gonna do any business with you even if you change for $10 now. Not good never seen anything like that and I felt sorry you guys acting so cheap.

Very good and professional service Very knowledgeable everyone should visit this midas and play the arcade and watch TV

Quick and friendly service. They took me in even though they did not see my appointment and they were near closing time. Thank you

The staff was extremely helpful and friendly and accommodating. I had to change my appointment and they were very accommodating. I will definitely be back for upcoming services.

I had a great experience with the company and all the staff. Excellent service. Took care of my vehicle wheel alignment in a timely and efficient manner. I will be returning for maintenance on my vehicle that they made me aware of based on the courtesy inspection. They are FANTASTIC!
Barbara Valdez

My experience was awesome! Jacob explain the entire process to me and was very thorough. The service was fast and friendly! I will definitely be back in the future.

Waited 24hrs for an oil change and one tire change on a FLEET VEHICLE. I called in the morning 9am they said it wasn't ready, I showed up 30 mins before closing just to check and the vehicle had been ready since NOON with no call!

Great service! Jacob was great, he was able to get my car in and out in a good reasonable waiting time. He was thorough in explaining what services my car needed. Very professional. I highly recommend for all your car needs.

Edit: after reaching out to the website posted below, I received a call from the owner (Mr. Jacob). In my response, I requested email communication only, which this location doesn't do on these matters as I was informed. Thus, I received a call outside of my wishes. Mr. Jacob basically told me they never received my quote request or follow up email, which I still have on my end. Above all, he insisted that I remove a poor rating on their establishment based on a technical error and allow them the opportunity to make it right. He was polite and seemingly genuinely wanted to fix situation. I declined.
As per his wishes, here is the change of review rating we discussed over the phone. Thank you for taking the time to read my review and reach out.
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Maybe I could give them a better review but I can't. Other poor reviews say they lack communication. That's true. I requested a quote on a tune up for my truck, received the confirmation email, and that I would be contacted within twelve business hours. It was a Saturday morning when I made the request, so twelve business hours would have been Monday morning because they are closed Sundays. No response from them. I sent a follow-up email about my requested quote on Tuesday. Still no response. They might be good if they would respond. Go elsewhere.

I called and the guy I talked to said he was the owner, I had bought a group on and he said they only accept the group on to do our when they don't have no customers. I told him I could only go today Saturday or Monday morning and he just told me that if group on didn't work out for me just don't use it lmfao.

Usually I don't have an issue here but my only reason for the 3 stars is the communication is not there. They want you to book online for appts but never respond. I went up there because of no response and they told me they are busy and have been declining request. Ok where? Your system says a response within 30 mins during business hours but the past 3 times i never get a response. Contact your customers and let them know so no ones time is wasted. Communication is a big thing with me and so is my time.

Get my oil changes here for my work trucks. They have a free stand up arcade for paying customers!

I took my wife's SUV for service including suspension repair, brake service, wheel alignment, and oil change. My wife put to test Midas's quality of work as she had to drive from Houston to Dallas right after. He definitely noticed a huge difference and was very happy. Also I was impressed that before they handed the car back to me, the mechanic working on the car took it for a test drive and he himself was not fully satisfied with the alignment and put the car back up to further adjust. I was surprised by the care and ownership demonstrated by the technician.