Midas, Houston TX

DO NOT RECOMMEND FOR ALIGNMENT! Came in to get a alignment on my 16 ford explorer done, they finished and de was driving home once I got on the high way I noticed the steering wheel was crooked and the car was going straight, I called them, they told me to come in and they would fix it, when I get there they guy told me, sorry nothing I can do you didn't buy the warranty and that they drove on the back roads and the alignment was done. All the back roads at the Dairy Asford have a little bit of a slop. They were extremely rude and was not willing to move a finger to address the situation and on top of that he was using coursing words and talk very aggressively, I think he was trying to intimidate me or something. Sam is he's name I think.

Always check your account when leaving. My first time using Midas was today (06/04/21) ; I came in for a synthetic oil change and was charged twice. 1 for 83.00 and another for 70.00. When I called the young lady told me I had to wait to see how they were going to refund my money. Then she states one payment was declined so they changed me again. But when I received my card back; no one said it declined, no one gave me a declined receipt, and no one said they swiped my card twice for two different amounts. Waited an hr for them to try to do something. Money still not refunded on my card and it’s Tuesday. Now I have to call my bank. Not going back.

Have brought my vehicle to this location for the past 5 years but after the management change was less than satisfied with my experience and probably won't return.

I came for the 49.99 special that includes full synthetic oil change with tire rotation on 6/1/21. Somehow the 49.99 special ended up being 60.10 dollars, how did the price increased 10 dollars, 20% taxes? I always pay extra attention when I bring my car to a new place, so when they were finished I knew they didn't rotate my tires even though that's part of the "special". When I complained they told me that I never stated that I wanted my tires rotated, even though I specifically stated I wanted the OIL CHANGE WITH TIRE ROTATION. If you take your car to this place pay extra attention on what is being done to your car, or what is NOT being done to your car.

My experience was not perfect, but was not bad either. Miranda at the front desk is amazing. She was holding it down by herself answering phones, checking in with Mechanics, and dealing with Irate customers such as myself. I was told my car would be finished 2 hours later than I was originally quoted and cost me being late to work. After, I told them I needed to be out ASAP, the mechanics immediately got to it & I was out. I appreciate their responsiveness to an urgent matter that doesn’t directly affect them. I will be back thank you for your help and recommendation to Ichiban Ramen restaurant.

I’ve had a great experience here with Miranda and Eric! They’re always very honest and informative, breaking things down so anyone can understand. The mechanics are very friendly and polite and did a wonderful job on my car! Thank y’all!

HIGHLY recommend I came here today because I have took my car to 3 different shops & all the mechanics seem to not be able to fix the issue so frustrating, so I came here not with high hopes & lord beholds my car is fixed & running great, thanks so much to Eric, he is very knowledgeable also the customer service was great from the whole staff thank you guys again

WHY IN THE WORLD did I not come here first. Miranda, the clerk, was so polite and even showed me my rotors. I live to learn. I told her how another business tried to charge me $500 just for rear rotors and brakes and she truly understood - its so unfair how women are treated when trying to service our cars. The manager, Eric, was very polite and spoke. He engaged in convo with customers. I had my rear brake pads, new rotors and inspection done within two hours for a reasonable price PLUS i really appreciate Miranda reminding me of the warranty I have. I will be back, THIS specific location!

Made an appointment at 330 pm. Could not attend me. Short staffed and did not reschedule me until I was already there for awhile.

I had the best experience here after a horrible experience at another shop. Eric was friendly and honest. I will definitely return. Thanks so much!

Great people, great service and I am especially grateful for their honesty.

I took my Altima Nissan in for repairs and after making some calls to the dealership, Eric found out that the repairs was actually under a warranty at the dealership and he connected me with someone to help me out. I ended up fixing the car for free and it was because Eric did not exploit my ignorance.

The team also goes the extra mile to help out with drop offs when requested.

5 star for sure.keep up the good job!

Been taking my 328i and other vehicles there for years, amazing staff and they do an outstanding job! Will recommend to anyone. Thnk you all for what you do.

The owner, Eric, and his staff really know what they're doing. Best mechanics I've ever had service my vehicles. Eric is fair and honest and provides exactly what he said he would. The staff here will also go the extra mile and as someone who works in the service industry, I really appreciate that. As long as I live in Houston, this will always be my first stop for mechanic work.

Every time I have a major issue with my 16 year old 4Runner, Eric and his crew help keep it running! Not only do they fix it right but they do so with honesty and fairness. My car has a little more than 400,000 miles on her. Thanks to The Dairy Ashford Midas crew, I may actually see her turn half a mill! Thank you Eric and crew for the AWESOME service each and every time!

Excellent, they are honest and straight forward. I got a quote from another mechanic but felt uneasy about what I was told. I came to this Midas location and they revealed what truly needed repairing. This saved me hundreds of dollars of needless repairs.

Also the environment is easygoing and relaxed. I get a sense of trust and I feel very comfortable with this Midas location. Good work all around.

My husband recommended I try this location because of the excellent work they have done on his car. My AC stop working the beginning of summer in Houston Texas is the worst.not only did they get my AC working within the same day, the next week they rechecked it to make sure it's running well. My ten-year-old AC is now running like it's a brand new car. Thank you so much for the amazing work.

Have a restored 1979 Toyota Land Cruiser FJ40. I chose it to take it to Eric Marchand Midas shop because of his reputation, and the positive customer reviews. Eric and his team did an excellent job on my car. Just got it back, with new master cylinder, new back wheel cylinders, and new break pads. Drives like new now. Thank you very much Eric and team. I appreciate your good quality, professional, service, and your friendliness. You are all great, and I will certainly be back.

Had to get my over 100k mile blazer checked brakes done, not cheap, yet I was fully informed. They did not have to provide a discount, but they did. I really appreciated their recognizing not being happy about the price. They now have my trust.they fit me in at the last moment even though it was almost 6.professional and reliable, big plus is their location.thanks!

Fast and good service, honest, unlike other shops they didn't take up onto job they can't do and recommend to go elsewhere.

Went for a promotional oil change. Staff were friendly and my car was done in record timing. No one tried to sell me additional services of which I am grateful for.