Midlothian Car Wash

Are you trying to get new customers or just ignore people until they go away? Signed up for a monthly Membership. Apparently this membership does not come with Customer Service. Also, since a person is standing there with a brush, at the entry point to the wash, could they brush the front grill of the car where the most dirt is?

Went to get my truck washed and Leo made the experience. Despite the 97 degree heat he greeted me with a smile after I pulled out of the tunnel and got my exterior, tires & wheels all squared away. Thanks for the great attitude and hard work Leo!

Jada did an amazing job on my vehicle, it looks brand new.now every time i come, i will be asking for her to do my vehicle.as a mom of three kids it was really dirty and she did such a wonderful job!

Came on Sunday paid 30 for a wash, first off there’s nothing but kids here. All of them were on their phone. I came into the lobby and vulgar music blasting on the highest volume without any regard to me sitting here. Car was not clean, at all. Had to go back home and clean it. Just wasted my money. Definitely lost a customer. That was unacceptable.

Very frustrated that I paid for a membership which includes wiping down the car and cleaning the tires and wheels. However, unless the one gentleman who is only there during the day is not there, there is either nobody to do the service or you have to pull inside and it takes forever because they are waiting on the full-service customers. If this doesn't change, I will be forced to go to the other car wash on the other side of town and cancel my membership with you.

Jeff was amazing! Courteous and made my car look like new! It’s hard to find good service these days! Thank goodness for people like Jeff!

Years ago, I posted a review that was a one star. I have since gone back to this facility and the difference is day and night. The level of service and cleanliness of my car is superb. I would never take my car anywhere else.
Try them out.they are really the best.

I always have a great experience here. My car is always clean inside and out when they are done. For around $30 a month I get my car washed and vacuumed about twice a week. It’s super quick and I’m able to do it on my lunch breaks. Everyone is always working hard there and I appreciate how clean the inside waiting area is. They also have massage chairs so that is a big plus!

The stuff they used in my truck smells like sweaty socks. The lady who sets it up was really rude. She was yelling at the kids who were actually doing their job. She was terrible. No wonder you don't have help. Maybe you should learn how to treat your employees and your customers.

I always take my vehicle to this car wash. I got attended by Joe at the window since the cashier was unavailable. Then Joe guided me in to the wash aswell. It's like Joe is running the whole show! He made sure I was attended to as quick as possible and had a great, and positive attitude about doing his job with pride! Thanks Joe for all the hard work you do. Spoke to Kitty so I can compliment Joe on his great customer service skills. He should be there as an assistant manager. I will continue using the location as long as there is people like Joe and Kittu running it.

They do a decent job usually. This time, they failed on the inside windshield. Yeah, I hate doing them too. I should have checked before I left, but it's the kind of haze you can only see when the sun is in the right place. Other than this, it was perfect (inside door jambs included).

I just paid $30 for a car wash just to watch a dark haired kid responsible for my car walk back and forth doing nothing. He never wiped the outside of the car down at all. When his superior asked him about the car he said it was done. He had not touched the windows or tires. His co workers had to come and do it for him while he stood around. Still no one wiped down the front of my car but because I was so mad, I left. The kid you hired will fit right into this lazy society.getting paid for doing absolutely nothing.

The manager was screaming at the employees
They didn’t vacuum my back seat area
Didn’t wipe off inside left dirt everywhere.
Windows dirty.

Had to return to get some missed items tended to but manager "Kitty" was very accommodating and went above & beyond in getting things taken care of.

Got the basic $5 wash a few times and it dose an alright job. My only complaint is the side brushes barely touch the side of the vehicle. So theirs still some dirt on the sides. But besides that it has done an decent job.

Do NOT pay for the full service! Waste of money! Got my explorer done and nothing was done to the inside except vacuum.doors were not wiped down.windows a not done.when I opened the back it was the same when I pulled in! SO disgusted!
Never again!