Mineola Ace Hardware

Always helpful.found what I needed.bought it.very quick.
They have hunting and fishing license too

I was a little worried when I found out my old go-to woman left to go into wine merchandising but there's an excellent NEW go-to woman-PRO TIP: She knows more than any of the guys in the store. Always well stocked and reasonably priced compared to the big box stores.

This store has Great service. The night I went in there, I actually got 2 of their service guys to help me find the products I needed really FAST so I could hurry and get done so I could get home! REALLY GREAT SERVICE! ONE GUY EVEN TOOK MY BAG TO MY CAR. SO POLITE!

Not near enough cashiers and they didn't have any fall seeds.as a matter of fact they didnt have hardly any seeds.

I Purchase a lot of 99% Rubbing alcohol Online. I have never seen it at a store In Person but found it here.

Great experience shopping at this Ace Hardware location. The staff was friendly and very helpful assisting me with finding what I needed.

Well first off there was nobody there so it was a pleaant shoping experience. Secondly, I was there for one thing yet ended up buying other things and wouldnt you know it - most of it was at least 25 % off which is way cheaper than any other store I go to almost daily. Let's just say I know where I'll be shopping at from now on.

Love that they had been around since my granpappy showed me how a hammer works! Lol good old hometown hardware store!

Nice to have store. Wish more people gave them their business if not will be having to drive to Lowes.

Always find the hardware I'm looking for, they got good variety of tools and hardware for your diy jobs.

The employees are always very helpful and the store is very clean couldn’t ask for better people to deal with

Love the staff and I shop there so much I only need help sometimes. Maybe I should work there.

Nice to find some local supplys so i dont have to get out and go to the bigger hardware store

We have used this store for years. Always a delight to shop there and the employees have always been extremely polite and helpful. Until today! All the employees were as always extremely polite and helpful but I had a situation beyond their “pay grade”. I purchased an item on line (that was in stock) to be picked up the next day. We did pick up the item and because of the poor quality I went to return it a couple days later. While at the store I was told since I purchased this item on line, I had to request a refund on line. PLUS, the policy was I had to leave the returned item at the store. Without proof that I left it with them and no refund money. In other words leave WITH the HOPE I would receive my refund.
Then I asked for the phone number for The Bailey’s and they said they didn’t have that number but instead gave me the “General Managers” number. His name is PAUL HADLEY. A real JERK!
I called him and of course straight to Voice Mail. I guess his “Customer Service” practice to screen his calls. He did call me back but not immediately. By waiting I guess makes it look like he was very busy. Anyway he is a Very Rude obnoxious man and should not be in that position. In his words “the ladies at the store were correct that I would leave with NO proof that I purchased the item, NO proof that I returned the item and NO refund. He got very defensive to me and I asked for the phone number for the Bailey’s and of course he refused that. Then I told him I didn’t care for his attitude and…………. You guessed it! He hung up on me. Yep. Not even a have a good or go jump in the lake. Paul Hadley doesn’t have the skills to handle such a minor problem so he hangs up in hopes the problem will go away. Well this problem is here and Ain’t going nowhere. Paul Hadley is NOT an asset to the Bailey Ace Hardware chain.
Jim Morgan
Mineola, Tex