Mission Trail Baptist Hospital, San Antonio TX

Mother had a severe injury to her back, came to the ER. Bringing her in took your normal time to be admitted. But after a few hours, literally with zero patients in the hallway waiting, took almost 16hours to just get seen. As mentioned before, their was literally almost no patients at all aside from my mom, and it took them over 16 hours to have her be "somewhat" treated. Shes had much better luck going to university hospital om medical drive. Believe the rest of the reviews on here, go somewhere else, but not here, unless you love wasting time and seeing you're loved ones in pain.

Overall I was shocked by the standard treatment of people. Let me begin by saying the director of nursing was wonderful and very professional. Sadly her subordinates, not so much. You would think this was The Center of Toxicity rather than an emergency care center. The staff here is very unprofessional, impatient, and unkind. They are good at making mountains out of molehills. Instead of de-escalating a tense situation, they actually create unnecessary drama in the way they engage and speak to people. An emergency setting is one that consists of people who are hurting and are in a very vulnerable emotional state of mind. This requires people who possess the capacity to meet such individuals with loving kindness and understanding care. The two head nurses working in the ER do not possess what their position requires. They might have passed the tests in school and gained the degrees, but they seriously lack the kind of communication & people skills that aid people in one of their greatest hours of need. These ladies either lack the most important quality necessary in nursing, or they have allowed their miserable personal lives to bleed into their jobs. Administrators needs to seriously look into this. I noticed the lower level ladies, who serve as observers for those detained in the ER were very quiet and kind. In some ways they seemed very aware of the treatment yet likely were afraid to say anything for fear of losing their jobs.

Exceptional staff at all levels, had a great second child birth experience. Both my sons have been born and highly recommend.

If I could give zero stars I would. The worst emergency service, we took my brother for a fractured right eye. We spent 6 hours there in the nursing area, not even a pill was given to him. He spoke to the assistants and with the worst attitude. In the end they said that he had nothing and that he could go home.

I went last night and it was probably the dirtiest hospital I ever seen and that’s including Southwest General. Restroom had no soap or toilet paper, floor was dirty, toilets were dirty. Just GROSS! Hardly anyone was a wearing a mask including Staff even tho a lot of people were coughing and gagging left and right. I left! Made me so anxious being there, I was about to have a panic attack. It was so disgusting.

Had a good experience with Nursing staff my house keeping was outstanding Alazia made sure my room was always clean and proper made me feel at home God Bless all of you at Mission Trail

This hospital is bad for anytype medical service you need they do not want to work. They do not want to check you nothing they are seriously understaffed and not experienced enough they don't care they walk away from you. This is by far the worst hospital in San Antonio

The people from medical records are rude, you ask a simple question and you get attitude. I made a phone call this morning at 9: 10, I was just asking how I could get medical records transferred or if that was even an option and that lady just backlashes at me for no reason. I get they probably have better things to do but maybe have a better attitude about it, you chose the job for a reason.

I’ve have had two outpatient surgeries at this location and it’s was very pleasant. Can’t recommend this hospital enough. The staff very friendly and comforting. Facility was very clean and welcoming.

I had the absolute BEST delivery and postpartum experience here. Everyone was extremely supportive and genuine my entire time especially after having such an awful experience at the birth place. My anesthesiologist I’m so terribly sorry I can’t remember his name really took the time to make us comfortable and walk me through the entire process, my nurses specifically Bonita was super sweet and caring, Morgan also super friendly and accommodating, Yolanda for spending extra time helping us and of course Jayda for spending a good hour it seemed helping me my baby to latch on not once but twice! Each nurse and doctor and everyone involved helped us have the best possible birthing experience and we are so grateful. This hospital has people who actually CARE which is so hard to find, but they are doing it right!

I've waited to post this because so much hate was in my heart for this place. I took my child in for emergency care for reasons that do not need to be discussed. I stayed crying my eyes out for what seemed like hours. No one. Not one single person came and talked to me. No one acknowledged my existence. No one offered comfort.i just sat there as the night went on to be what felt like the worst night of my life when i thought he was dying. I was looked at in disgust. No one would tell me his treatment plan or anything that they were doing to help him. He was a child. I was shuffled out of his room so that they could talk to him. The security guard came and offered me comfort. Asked if he could take me to have a cup of coffee to help me calm down. I declined and he just talked to me. He talked and talked until i stopped crying. He was my only source of comfort on the worst night of my life. I takes to multiple staff members before i left trying to figure out afar they were going to do.a plan of action. Anything. And no one had answers. These people were the most awful people on earth. I hate them all and i hate this hospital.

Takes a long time to be seen by the doctor the movie from one waiting room to another waiting room after doing that three times then you'll see a doctor I never got to see the doctor they kept me in the hallway next to several people who has COVID and mind you I had my 6-month-old baby with me after 3 and 1/2 hours waiting I left with still not seeing the doctor I forgot to say I was dripping blood from my hand I nearly cut my finger off

I just had my baby boy on July 6th. The staff took good care of my baby and my girlfriend. They were so nice and polite. The delivery was such a success fast and safe. We enjoyed our stay so much. I definitely recommend this hospital to anyone expecting a baby.

I went in and had a decent size laceration to my leg, the dressing I had wasn’t holding to my leg anymore and Jerry, an LVN at the front immediately got me another bandage to help me cover up my wound. I was then called over to triage and Christi got me triaged and taken care of then taken to a room. Jessica came in and was comforting, I was in pain and my blood pressure was elevated due to the current situation and she provided me comfort and compassion and some jokes to soften the mood! Lance was my NP, he came in and explained the process of sutures and carefully did my sutures in a fashion he said best for minimal scarring. Overall, my visit was pleasant! Great staff, excellent care! Thank you!

I went to emergency room last night with arm pain I’ve had and a rising blood pressure. Signs of a heart attack in women. There’s no sense of urgency at all, just sit and wait with the masses. A hurt foot takes priority over signs of a heart attack

Do not go here i was there a few days ago and then day before yesterday for the same thing second time i went i was in excruciating pain and i was naseous they wouldnt give me anything for anything they diagnosed me the 1st time with gastritis, UTI, and an ovarian cyst, they wouldnt even check to see if i had gallstones or anything they prescribed alot of pills that dont work and then made me sit in the waiting room for hours just to tell me theres nothing they could do they never told me i had stomach ulcers they just prescribed that medicine i cant eat anything with out the stomach pain and burning

I was at mission Trails Hospital last week on the third floor and my Day nurse was Felicia she was the Best nurse I have ever had she went above and beyond her job she saved my life the way she responded to a situation
All the nurses on the dayshift and night shift on the third floor were excellent I thank each and everyone of you for taking care of me, the way you all did…. Thank you from the button of my Heart sincerely Fran Parker