MOD BIKES, Austin TX

I was a little disappointment. Was at a RV show and went by the store to buy a bike. They had none available to take home that day and have to go back three days later to pick up the bike. It makes it hard when you have to drive 80 miles to a RV show and then you drive another 20 miles to the bike store and they have none available.

A+. Love the bike; great customer service; great experience; prompt and courteous; Jessica and Mike were great to work with; and like supporting local company as well.had previously bought a different bike from a different vendor and it was a horrible experience.

I was completely blown away by my visit to MOD. Not only was every employee incredibly knowledgeable about the bikes and attachments, they were kind as well. Not pushy at all, they let the products speak for themselves. I felt like a kid on cloud nine during my test ride. I would give more stars if possible, seriously. Check these guys out, you won’t regret it. Thank you Mike and the whole MOD team!

BEST CUSTOMER SERVICE ON EARTH! I LOVE MY MOD BIKE WITH THE SIDE CAR, MY DOG LOVES THE RIDE MORE THAN ANYTHING, I JUST BIKE AND SHE RUNS AROUND THE HOUSE! PICTURES TO FOLLOW. THANK YOU TO THE ENTIRE STAFF AT MOD BIKES FOR DOING SUCH A GREAT JOB!

Amazing customer service. Friendly, knowledgeable and helpful employees. Not to mention enthusiastic about the product they sell. And they should be! We love our foldable MOD City bikes. They fold and stow easily in our Tahoe. Making transport while traveling a breeze. The bikes are so fun to ride. Get some exercise, and some help on hills, as needed. Highly recommend. For Austinites, the generous rebate makes buying now much more affordable. The staff files the rebate for you. A win all around.

Great customer service and product. Wish there is an easier way of making contact but love the bike.

Got my City+ tuned up after its first 2,000 miles, still love riding it. MOD staff got my bike back to me quickly and with a smile.

I have reviewed numerous electric bike manufactures and found that MOD BIKES exceeded my needs and the specs are much better, overall, than all the other Electric Bikes.
I spoke to “Mike”, who was very informative, thorough, and friendly. He went through his parts sourcing, assembly (in Texas), specs, suggested options, free shipping and even delayed shipping if I would like it. Mike followed up on the weekend, to see if I had any other questions. That extra effort convinced me this was the “right” Company to do business with! I ordered the MOD EASY, with delayed shipping. I’m very satisfied with everything Mike, who if he isn’t the Owner, should be, has done. He is makes you feel like you have joined his Family!

Love that Mod Bikes were engineered right here in Austin, Texas. I had a great experince test riding thier bikes, trading in my old bike, and purchasing the Mod Berlin at their well-run shop on South 1st. I did lots of research before this big purchase and found the Mod bikes to be the best bikes in town, if not in the world. Go Austin! Yep! All still true!

Finally a bike that the entire family can enjoy! Someone finally combined power, functionality, and style all in one! Looking forward to many years of enjoyment with this bad boy! Entire staff is pretty great to work with, but a special shout out to Mike Cherches for going above and beyond during the purchase process and answering all of my questions.

Everyone at MOD bikes is amazing! I love my Berlin bike, and the people at MOD are always so accommodating. It’s refreshing to see people loving what they are doing! Thanks guys, you’re the best!

Mike is easy to work with and will take care of you. I had some issues with the side cart which was frustrating. The decals all falling off and bubbled. Definitely expect better quality for the price. Also I got different forks than advertised Which doesn’t appeal like the one in the pic. Dogs loves it though! Just don’t plan on the side car to go on and off with ease.

For over 20 years our horses were our adventure. We hauled them ALL over the country but at 73 and 74 it's time for new adventures. Thank you Sandra and Mike for your wonderful caring and sales. You made our choice easy. And thank you Marco for introduction to our new bikes from head to tail!
See yall down the trail.

This is how a service shop should work. Their product is first class and there service is better. Can you give 6 stars? If you live in Austin (or the surrounding area) the ONLY place to buy an e-bike is here.

We had heard about Mod Bikes on social media and were traveling in our RV with along stop in Austin. We decided to stop by and take a look. We very impressed with the quality. Mike was super helpful and very proud of his product. The store is great and they even have a store dog that is super sweet. Here is the amazing thing. My wife, (a CPA) never makes large purchases without sleeping on her decision. Well not this time. We bought a bike, I already had one and wished I had waited, two helmets, and even a bike rack.
Thank you Mod Bikes

Glen was a nice guy - a natural salesperson smooth and calm to deal with. We bought a Mod City+ folding bike. The bike itself is a little pricey- but what it offers is a superior machine. The finish on the bike with its quality handlebars and truly outstanding seat, (I love how it has both a suspension seat post AND springs in the seat along with gel cushion- its the best seat EVER!) Combined with the front suspension and 3" tires, hydraulic disc brakes, deep first gear that absolutely goes up the steepest hills integrated head light and tail/brake light PLUS the ability to even carry a passenger and do 28mph this is a great bike on or off road, really capable to go anywhere. I'd challenge anyone to find all these features somewhere else!

That said the cell phone mount is worthless, my cell phone fell out right to the ground on my first gravel road- which is our driveway! Not even close to quality of the rest of this bike. Check out Triumphs cell phone motorcycle holder and get a real cell phone holder! Also as soon as these guys make a sale they are ALL BUSINESS nothing else. They want to explain their bike to you and you are gone, they are very blunt not at all friendly then! I felt like I was in NYC. Never saw anybody switch between day and night like that ever. Even considering those two awful things, the quality of their bike is there and I like it so I still give them 5 stars. Still it doesn't cost much to be decent and polite.

Edit: After seeing my review above, Mike at the Mod team called me and was very polite and apologized to me saying he's talking to the team and will ensure the above never happens again. Also he sent 3 small but quite useful gifts to make this up to me-which it more than makes it up and I forgive him 100%. Needless to say the Mod team and the city+ folding bicycle is very highly recommended!

Edit: I very much still love our MOD bike- I but as I have modded everything inside and outside our home- I have more mods for the mod city+ bike. When the bike is folded the button bolt holding the rear luggage rack rubs up against the fork stanchion. This rubbing caused scratches on my fork- as I know from motorcycles if you get these scratches you must immediately use 1000 sandpaper and get rid of those scratches and if you don't you will tear up your fork seals and result is the fork oil leaks and must be rebuilt. I changed the offending bolts with rounded headed bolts-see pic- and added lizard skins to the forks to protect them- see pic. Meanwhile if the factory sees fit to add fork boots ie my Triumph Bonneville-and change the bolts- this issue wouldn't happen.

Mike told me he'd even send me another, and he said better, cell phone holder. I JUST RECEIVED IN THE MAIL FROM MOD BIKES A GREATLY IMPROVED CELL PHONE HOLDER! WOW! I have to admit I was surprised after all they already did. BUT MOST OF ALL THIS IS A HIGH QUALITY HOLDER! They should change their holder to this one permanently! Many accolades to this company they get my HIGHEST RECOMMENDATIONEVER! If they would add rubber boots to their fork stanchions and change those bolt heads- even so it's easy for the owner to fix and THIS BIKE IS BEST IN CLASS! MANY KUDOS TO THIS TEAM!

These guys are amazing. The bikes are fantastic and service is even better. We have bought 4 bikes and could not be happier. The full team in the store is something to marvel.